IPhone 6: Data not working on T-Mobile?
I recently switched from Verizon to T-Mobile's Simple Choice family plan with unlimited talk, text, and unlimited 2G data (with an additional 2.5G 4G data/month until 2016, it will drop to 1G 4G/month).
I have full text and call functionality (sending and receiving), but my Data simply does NOT work. It always shows that it is connected to the network (4G, LTE) with 4-5 bars, but it has not once worked since I've had the phone. I can use Wifi just fine.
On the My T-Mobile account app, I go to Device Support > Technical Support > Data Plan Check and it shows this message:
"Your current data service is not compatible with your device...."
Using Safari will pull up the u.web2go.com page that states this:
"Your data plan does not work on this device...."
I called the stand-alone T-Mobile store I activated the phone from and they said my account information is correct and the data plan is up and going so there should be no issues. (Other family members on my SAME PLAN also received the iPhone 6 and have NOT had any issues with data.) The T-Mobile representative told me to try the same stuff I had been trying, such as turning off my phone, resetting my phone, etc and none of that worked.
When it was finally 24 hours from activation I called customer care. For some reason calling before 24 hours has passed will only get you thrown into the "it hasn't finished syncing and we can't help you" category. He checked the network in my area and nothing was down. We tried the same things the local T-Mobile store recommended and he even checked I was up to date with iOS (8.0.2) and the Network I was trying to connect to was correct. He submitted a ticket to the advanced team to fix how my phone is receiving the network signal. He told me to turn off my phone every 2 hours and it should start working within the next 3 days. Bummer, because I am PAYING FOR MY PHONE RIGHT NOW. Simply unacceptable that this is happening and I really, REALLY hope this works.
Has this happened to anyone else?
ANSWER:
Apparently my phone was set up to receive Blackberry Data instead of iPhone Data for my data plan.Doesn't make sense to me, but it's true. All they had to do was put my phone "back" on iPhone data in their system and I was good to go in 2 hours! My data works!
If you have this problem just have T-Mobile verify the data plan you have and (the "phone type") because the T-Mobile rep said mine was incorrectly getting Blackberry data.
Similar Messages
-
If I buy an unlocked iPhone 5 can I replace my virgin mobile iPhone 4s or will it not work with virgin mobile?
I'll have a bunch Friday and I will unlock them. Will work with any sim card. Email me at [email protected]
-
Iphone 5 cellular data not working,
iphone 5 cellular data not working, so i reset the all phone settings and it is showing only apple symbol on the screen afer i switched on the top.How to fix this problem
Hold the sleep / wake button and the home button down until the phone shuts off and then allow it to reboot again
Please let us know if that helps -
If the data network is not available for some time, to get it again we need to restart the phone instead it is not finding the data network instantly. why cant the iphone searches data net work offten if not available. i am totally disappointed with this!
Still it could not find the data network.it searches for voice network instantly and works too. but even full voice network available, there is no data network.when i restart the phone it could find data network.
Already i reset network settings for two times. -
I just got an iphone 4s. Now the search iphone function is not working. When I swipe the start screen, the search box shows up. But when I type what I want to search, there is no action. Please help.
Try this...
You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the Phone On... -
my pass book on my iphone 5 does not work like it should, it works just the same as it did on the iphone 4, i tryed the date an time trick like 5 times an still nothing. i tryed factory reset an nothing. i know it workds different on the iphone 5 then the 4. but i dont know what else to do.
Can you be more specific about what isn't working? Are you running iOS 6 or iOS 6.1?
Did you read the support page on Passbook? http://support.apple.com/kb/HT5483 -
Facetime on my iphone 4s is not working what can i do
facetime on my iphone 4s is not working what can i do
Even new purchases are not always fully up to date. Check and see by going to Settings > General > Software Update and see if it says it is up to date or not.
Also keep in mind that you need a WiFi connection for FaceTime. -
Please anyone there can help me what I can do??!! touch screen of my Iphone 5 is not working at all and dont understand as it has not been damage and it is only 2 months and half!! it is not an old iphone and it has not been damaged, has happened right now and cannot turn off the mobile at all. Tried to take out the nano sim as i though it will be turned off but it has not been! i dont know what i can do and i am desesperate!!! thanks All for your help!!
Removing the SIM has no affect on the power of the phone. It is just the part that facilitates connecting to your carrier. Try holding the sleep/wake and home buttons together until you see the Apple logo on the screen and then release the buttons. The phone should reboot. You may need to hold the buttons together for 15-30 seconds.
-
As i have written,my iphone home button not working
as i have written,my iphone home button not working.i talk to cusmer care & also visit to care center in delhi. but they say to pay full mobile payment to repair it.
this mobile is onle 11 month old. the case id number for this call was: 325468510.OK, thanks for sharing that information. Now, what it is you would like us, your fellow users and the only people who will reply to you here, to help you with? If you are expecting a reply from anyone who works for Apple here, you will not get such a reply. The only way to discuss any issue with Apple is to call them:
http://www.apple.com/in/support/iphone/contact/
Regards. -
IPhone 4S speaker not working when I push to turn up the volume doesn't show icon or any sound
Some one please help my iPhone 4S speakers not working and when I try to turn up the volume it doesn't show the icon
Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Also...
See Acoustic-speaker/microphone/receiver
Here > http://support.apple.com/kb/TS2802 -
WiFi iPhone 4S does not work after update iOS 6.0
WiFi iPhone 4S does not work after update iOS 6.0
This sounds more like a hardware issue.
Have you checked that the dock connector port is not dirty? -
Facetime works fine on my iphone, but will not work on my MBA.
Facetime works fine on my iphone, but will not work on my MBA. Keeps telling me "unable to verify address" and says it is sending me a verification link to my email address but I never get anything. Crazy.
After a while it tells then me that it cannot verify my email address because of a network connection ("Could not verify the email address. Please check your network connection and try again. ")
Does anyone have any ideas?Facetime works fine on my iphone, but will not work on my MBA. Keeps telling me "unable to verify address" and says it is sending me a verification link to my email address but I never get anything. Crazy.
After a while it tells then me that it cannot verify my email address because of a network connection ("Could not verify the email address. Please check your network connection and try again. ")
Does anyone have any ideas? -
7days ago I bought an iphone4 from my friend Mithu who come from Singapore.
He told me he that after 7days he come dhaka and open my iphone by using sim. but 4days ago he died on road accident.
He didn't give me any documents & I also knocking his family for that but said they didn't know about iphone. but i cut a sim & insert it in my iphone but showing no service, some time no sim.
How can I work with my iphone,
plz plz plz advise me. I hv not enough money to buy another one,
Plz help me remembering steve jobs.
Version------- 4.2.1(8C148).
Carrier Lab 9.0
Model MC603B.
Serial---8602613MA4SThe iPhone 4 may not work with a cut down SIM. Get a microSIM from your carrier when you set up service.
-
If my IPhone 5c is not working and I have to trade it for a new phone can I get a 5s or do I have to trade it in for another 5c?
A warranty or out of warranty replacement through Apple will be for the same model, same capacity, same colour.
-
The home button on my iphone 5 is not working.
The home button on my iphone 5 is not working, so I'm using assistive touch. How do I close open apps without double tapping the home button?
The other possible things you can try would include...
Inserting the lightning connector and applying a little bit of pressure up under the Home button.
Some folks have cleaned the Home button with a few drops of isopropic alochol caring to not get it on your screen. This is only going to get things working again if it has been gummed up through normal use
If you are still within the one-year warranty or extended it with Apple Care don't try any of these steps just take it to Apple.
Maybe you are looking for
-
File to RFC synchronous scenario
Hello Friends, I have a file to RFC scenario. Sender is sending file synchronously and based on conditions within file i have to make call to various ECC instances and returning responses. I am using BPMmulticastparallel. Implemented conditional rece
-
I deleted the facetime button how do i get it back
when I fisrt got my phone I didnt think I would ever use facetime so I deleted the button ... now I want to use it but you cannot download it from the app store
-
PSE 9 editor not opening on mac
Hello, I just purchased and received my first adobe program last week. I have used trials of photoshop before, but never PSE. I installed the software and when I open it the home screen comes up and the organizer will open, but the editor does not. I
-
HT1918 Couldn't use debit card with iTunes store
I opened a new bank account. When I tried updating my debit card in iTunes it didn't work. I got a message saying "Your credit card does not match your bank's records." The same thing happened to me a year ago when I opened a new account. After a few
-
My boyfriend and I both have iphone4's and we both did the 7.3 update this morning. My phone is still working properly but his just shut off after he'd taken a call and now he can't get it to turn back on. Coincidence? He's not dropped it or gotte