Iphone 6 emoticons showing up as question marks

My iphone 6 is not showing emoticons in text messages, they are coming up as question marks.   The messages are coming from an IPhone 4s to my 6, the IPhone 4s did the update for IOS and that has still not remedied the issue.  I should also note that I can see and use emoticons in imessages.   Any ideas on how to fix this?
Thanks

I have been on chat with Quicken Support 3 times - each time, Quicken says that it isn't "their fault." But, I think, in fact, it is their fault. So I won't bug you any more. But in a nut shell, they have a built in PDF converter (from Amyuni) that has a copyright of 2008 in Quicken 2012. This is used to save the invoices as PDFs to a folder on your hard drive. Then you send that attachment to the client using email,. What I was told to do (in such broken English as to practically be incomprehensible), was open the file and SAVE AS - which will do so using the latest Adobe software that I have on my computer. If this works (I just sent a test off to one of my clients), then I will have to do two steps on every invoice in order to assure that it can be seen correctly.

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