IPhone 6: iMessages are disappearing
iMessages are disappearing from my Phone, I think it has happened twice, the first time I was not sure if the messages had disappeared or if I had erased them by mistake, but then it happened again this week and this time I am certain that I didn't erase them. The other strange thing is that only the message thread between me and one person has disappeared. The problem began after I switched phone to iPhone 6 from my previous iPhone 5. Does anyone know how to fix this and how I can get the messages back into my phone? The thread is obviously still in my iCloud since the thread is in Messages on my Macbook Air.
This happened to me twice today. Even my reply disappeared. Like you, the messages that disappeared from my iPhone 6 Plus remain on my iPad and MBP, so I know I’m not imagining things.
Similar Messages
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HT1688 Updated to ios 6 and My iphone photos/videos are disappearing.
Updated to ios 6 and My iphone photos/videos are disappearing. Also when i take a photo/video it doesnt show in my camera roll. it show photos from days ago. Does anyone know how to solve this ?
All pics taken with the iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc.
If you have failed to do this then they are very likely gone.
You can try restoring from backup. -
my ipad imessages are coming up on my husband's iphone. Is that because we share an apple id account. How can we have separate apple id's and still share the same music library.
The biggest problem I have is with cross texting. My friends send my a imessage on ipad to ipad and it comes up as message on my husband's phone as well as my ipad?
My friends definitely do not want my husband seeing their texts. (and I dont really need him to see my responses either)
Also, apple id is based on my email account, how do I create a new apple id without setting up a new email account? -
Ever since I updated my iPhone 4S and my iPad 2 to IOS 6 all my iMessages are coming to both my iPhone and my IPad. How do I stop the iMessages I send and receive on my phone from receiving on my iPad as well? I have tried going into my settings and making sure I'm only set up to receive iMessages to my cell number and not my email....but that didn't fix the problem.
Here the way to do it, for both, or for only one Go into your settings, Messages and turn on iMessage. It will then send messages that are iMessages to both your iPad and iPhone. You can also turn off this feature on the iPad if you do not want to receive messages on the iPad.
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I reset network settings on my iPhone. However now it looks as if my iPhone and iPad are no longer linked. They are both connected to my apple account but when I send an imessage from one it is not picked up by the other. What do I do? If anyone can help it would be very much appreciated. Many thanks x
Check Settings > Messages > Send & Receive on both your iPhone and your iPad to make sure that the following are all true:
(1) you have selected the same Apple ID on both devices,
(2) you have the same entries checked under "You can be reached by iMessage at:" on both devices,
(3) you have the same entry checked under "Start new conversations from:" on both devices,
and
(4) that the entry checked in #3 is one of those checked in #2 on both devices.
When you say it has affected your iCloud account, what effect has it had? -
ITunes 11.3.1 iPhone backup, where are iMessages, etc?
I have followed protocol for backing up iPhone in iTunes 11.3.1. I am now trying to retrieve texts (iMessages) and other items from this backup on my laptop.
This page:
iTunes: About iOS backups
says that the iTunes backup/saves *everything* on the iPhone, including iMessages: "iMessage and carrier SMS or MMS pictures and videos"
But when I go to Library > Application support > MobileSync > Backup, I see a folder with weird letters and numbers, e.g. "ac12ce21b740740a163e9538467add87b38a5a85" and within that, there are 6,291 files. All of these files have weird letters/numbers names as well, such as "0a0f38536993715a161cccfb70a0f54a07a7e52b". When I try to open one of these documents that appears to be text (dog-eared paper icon), it opens up with code. Hence, I can't look at files on my computer that the Support Page above says I have "stored on my computer".
So why is it that I can't go to the MobileSync>Backup folder and see/open these items easily on my computer?
I'm guessing that these are not files I can click and open, rather they are files that the iPhone has to see/read to be able to open them. But again this page, iTunes: About iOS backups says that they are "stored on your computer".
If that is the case: Follow-up question: if I buy a new iPhone and connect to iTunes, can I retrieve all the info from the previous backup of the *old* phone and put it on my *new* phone?
thanksAs you note, it says they are stored on your computer, but it didn't say they were stored in a format that was usable for anything but a restore. That isn't unique to Apple's iPhone backups -- many types of computer backups are stored in formats that are designed only for use in restoring.
If you want to access the iTunes backup on your computer there are 3rd party utilities such ashttp://www.wideanglesoftware.com/ibackupextractor/
The "Use iTunes" section in the lower part of Transfer content from an iPhone, iPad, or iPod touch to a new device has instructions on how to use the backup from the old phone to restore to a new one. -
I have Imac (OSX10.6.8) and 6 days of emails that were in my inbox have disappeared. They've also gone from gmail server and my back up hard drive. But if I look at "All Mail" on my Iphone the emails are there!! Have I got settings wrong somewhere?
"One of the benefits of Match, right? Saving hard drive space."
I would not use iTunes Match as a backup. There are too many bugs and I don't think that's what they intended it to be anyway. The main advantage of using it is to make your music available on OTHER devices, not to replace the music on your original computer. -
My (shared) iMessages are taking up almost all my iPhone storage. Is there a way to remove them to free up space on my phone?
Thx - the videos are on my Ipad - that is the problem - they are taking up all the storage and there is no room for anything else. Is there any place I can store them so that I can access them from time to time, but not have they use up all the space on the IPad? Sounds like the cloud is out...
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New iPhone, but some iMessages are still going to my old one.
I just got a new iPhone, with my old iPhone now acting as an iPod touch (no sim). Also have an iPad 2 and my Apple IDs and receiving email addresses are the same across all three devices for iMessage.
Some iMessages are only coming through to my old iPhone though (others to my new one, and some to both new one and iPad).
If I wipe my old iPhone I'm concerned I won't receive some of my iMessages.If you want to stop recovering them on your old phone, go to settings, messages, and turn off iMessage. As for the weird syncing between iPad and iPhone, I have the same issue, my phone gets all messages, iPad gets some.
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Apps are disappearing off my iPhone and I can't get them back.
Hi, apps are disappearing off my iPhone and I can't get them back. Spotify, Shazam, BBC iPlayer and the Maps app have just gone. I have tried to redownload them from the App Store but there isn't the option, cant get them back with iTunes either. Help!
I wish it was as simple as that. I have tried to redownload them but they are marked as installed.
I have even gone into iTunes and in the app tab untucked the disappeared apps, synced, then reticked the apps. This is where the strangest thing happens, the app appears on my iPhone, the progress bar goes from zero to the top, then, when the app should be installed, it disappears.
So far Spotify, BBC iPlayer, the Maps app, iFooty, and probably some apps I'm not aware of are affected.
Interestingly, the apps have also gone from my wife's iPhone which is on the same Apple I'd, but they haven't gone from my iPad which is also on the same Apple I'd. -
I am currently using iphone 4s , i didn't update the latest IOS 7.1 (I forgot i have updated which ios 7) . I can't go in to a particular apps, so i restart my phone. After I restart my phone, all apps are disappear including setting, contacts, and call icon and etc. can someone help me? The phone now only remain two apps. I try to search using the phone serch engine but when i click on the result, there is a message pop out as: Unsupported URL
Swipe back (right to left) to the home screens that contain the rest of your apps.
Failing that, reset the phone: hold down Sleep and Home buttons until the Apple logo is displayed. No data is lost. -
Why won't my iMessage work with only one contact in my phone all my other iMessages send and they just got an iphone but all their iMessages are sending also. I've tried restarting my phone, deleting messages, contact, restarting network
Hello Jesslb23,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
To resolve issues with sending and receiving iMessages, follow these steps first
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more about troubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you are still unable to send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Verify that the contact you are attempting to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
Best of luck,
Mario -
What do you do when your contacts with IPHONES or IPADS are not showing up in blue in IMESSAGE on my IPAD. The are showing up in RED and not allowing me to IMESSAGE them at all.
It was suggested I move this question to IPhoto or IMovie which I did.
Well moving to a different discussion group did not provide an answer to this question either. But what I finally did was import one batch of photos and videos into IPhoto for a given day at a time. Working with these I could change the date and times in order to get them in the original sequench taken. Then I would create an album with that batch. These would all be on the same day (IMove was closed for this phase). Then I would open IMovie, generate the thumbnails for that album, and select the album I had created. This was necessary because the importing process in IPhoto was using incorrect dates for my video so it was a real struggle finding them in IMove until I developed this approach.
I believe that this whole process was so screwy because I was importing from an external hard drive not a camera. I had these photos on a PC and did not have the original cameras to use to import directly which I am fairly sure would have made this easier! -
Please help. After a recent iOS7 update my iMessages are gone and I can't get it back, nor can I log into my Apple ID. MY PASSWORD is not expired. iPhone 4.
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team... -
I have an iPhone and my partner also has an iPhone. I also have 2 children with iPhones and we are all connected to my iTunes account. When I send an imessage to my partner does it also go to my children's phones? Because we are all using my iTunes account.
It's not the iTunes account, it's Apple ID that iMessages gets distributed.
Here the tips to get it under control:
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family
Note: the link is also valid for IOS 6.
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