Iphone 6 is not allowing me to change my voicemail greeting

My old greeting transferred over fine from my old phone but now I want to change it.
If I go to 'voicemail' and tap on greeting, I get 'Greeting fetch failed. Failed to fetch your voicemail greeting from the server'. If I tap 'play' nothing plays.If I hit 'record' it lets me record but won't save the new greeting. If anyone calls me, they get my old greeting.
Also what's up with the visual voicemail.....is everyone supposed to have that because mine says Visual Voicemail is currently unavailable.
Iphone 6 ios8.02
Thanks for any help

If it is saying Visual Voicemail is unavailable, then you either have cellular data turned off, since it requires that for VVM, or your carrier needs to reset your voicemail. You need to have cellular data and a signal from your carrier for VVM to work. Otherwise, contact your carrier and have them reset your voicemail account.

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=============
Visual Voicemail
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4 Tap Save.
===========
Any thoughts? Thanks.

hahaha he really is my friend (he's an older guy that's technologically inept). I'm tech-savy (hence why he asked me), but I was unable to get this working. Thanks for the advice, I've told him to go into a Verizon store.

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