Iphone 6 - non-vzw device

I signed up for Verizon a little over a month ago. Yesterday I experienced few dropped calls on my IPhone 6. I went online to check and noticed that there is a notification in my online account describing that I am using a "non-vzw" device. It isn't happening with another iPhone on the same plan. I called VZ customer service but was transferred to AppleCare. Wasted almost two hours of my life waiting for either of the reps and problem is still there. How can I resolve it?
Thanks

Kevin,
As I mentioned I signed up for a new service a month ago as a new customer so the SIM was inside the phone when I got it. I can make the phone calls, get internet coverage etc.
I noticed this "Non VZW" error but didn't think of it as much until I didn't receive calls from my wife and at least couple of the calls dropped right after I answered with "Call Failed" error.
Before calling customer service last night, I had already tried taking the SIM card out and putting it back in after reading some posts here. Customer service rep made me do the same thing couple of times as well. I believe - In Verizon's system, the IMEI number is coming up something totally different than that my phone is showing.
The weird part is that when I select switch device option in my online Verizon account, I do see two options of IPhone 6 to switch with but its only available to select with new service. When I select the option, "Activate phone which was previously used" as new service, the dropdown shows IPhone 6 twice. But It does not show up when I just want to update. I don't know if it makes sense
That's when I thought, this issue might be related to the non vzw error.

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@ad78
I appreciate you bringing this to the attention of the forum. We truly appreciate your concern. To ensure that I am to properly assist you. Can you provide some additional information towards the concern. Was the SIM card changed in either device? Do you notice that this message appears on the non-mobile addition of My Verizon.
I look forward to hearing from you.
YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

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