IPhone 6 or 6 Plus hasn't shipped!!!

Question

I am so annoyed with how many discussions there are on here about people freaking out that they have not yet received their new phone or that the trade in was a "scam".
How about taking two steps back and realizing you are not the center of the Universe, the Galaxy, the planet, or even this country. Verizon is the number 1 largest carrier in the US with the most number of customers. That means they have a lot of people, I mean millions, ordering these new phones and trading in their old phones. Yes it is a large company and yes it is split into many different regions for easier control and distribution. But wait, you are 1 of however many million orders they have the get through. They will get to you, CHILL!!
Verizon does not manufacture iPhones. They do not pull them from their pretty little bums and send them out to everyone. Apple makes iPhones. Apple is also a very large company who not only sell phones to Verizon, but also other carriers, which means their orders are multiplied. But they also have their own stores that they sell from. And like any business, they take care of themselves first. These phones are flying from their shelves too.
So let's break that down. First Apple can only manufacture so many phones at one time. As these phones are made they hit Apple stores. There has to be a constant flow to those stores as they are being sold quicker than they can stock the shelves. On top of that they are distributing loads to all carriers and even third party retailers that are all selling these phones at the same time. Verizon is one of those other carriers. Verizon is giving their customers a chance to get their orders in as quickly as possible. They are distributing the phones in chronological order of when the order was actually submitted. Be Patient!
As for the trade in. Verizon is processing millions of phones that are being traded in. They have to match the phone to the order to check for the promotion period of the enhanced value. They put each phone through a rigorous inspection to make sure it is actually in good working condition and qualifies for the promotion. Then they go through the process of entering the information from the phone into the system so they can get you your gift cards. Imagine that process, done by humans, one by one, for millions of trade ins. If you want to complain about it not being done quick enough, how about you go get a job in the processing warehouse and see if you can do it faster.

Answer 1

Agree there is not a scam going on. (note; you have probably not traded in an iphone 4s to Verizon before that was in great condition and had them give you $15.00 for it.) I am not trying to be offensive to you at all. This is not a personal issue. You are correct Verizon is a large company, that by the way is not loosing money or strapped to the point they could not afford to put things in place to better handle the "COMMUNICATION" of these pre-orders. There are customers who are just mad and claiming scams. My complaint is completely with the poor management of these orders and not having proper communication that should be expected of a company this size and stature. It is strictly a business that is not the best at keeping accurate information to their customers.
I hope no one takes offense to my comments, including people at Verizon.
West