IPhone 6 package lost in transit?
I ordered an iPhone 6 that was scheduled to arrive last Friday, and it is Wednesday now and the package still has not arrived. I called Apple and they put a tracer on the lost package to start an investigation but they said there is nothing else they can do. The UPS people told me that an investigation could take around two weeks. I really want to find a way to get it earlier because this phone was intended as a birthday gift for my little sister. The only reason I ordered my phone from Apple.com is because the one day shipping would get it to me faster than making time to go to the store. Now I am at a loss for what to do.
I've called Apple multiple times and they refuse to refund my order so I can repurchase it directly at the store, or recall the shipment and send me a new one. They also will not tell me what is going on with the investigation, or approximately how long it would take; the customer service agent told me she is not in charge of that and doesn't know anything, which I understand, but she would also not tell me who else I could contact. I feel like they are just holding the $200 I paid hostage until they finish this lengthy "investigation" process. Frankly, I think that the customer service is getting frustrated with my multiple calls because they are getting more abrupt and rude with each call, but all I want is for someone to help me or at least tell me what's going on.
Does anyone have any suggestions for what I can do? I don't know how to deal with customer service and it feels like no one is willing or able to help me. All I want is to not be sitting around for a month with $200 short out of my pocket and no phone. At that point I might as well just wait for the next iPhone release...
Thanks
Deal with Apple and/or UPS. These are just user forums and we have nothing to do with your issue.
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