IPhone 6 Plus completely unresponsive screen

I've had my iPhone 6+ since December, and the past few days for extended periods of time (3+ hours) my touchscreen is completely unresponsive. It's almost entirely random when it becomes usable again. I've tried the hard resets, and would do a plain shutdown if I had use of the screen, but alas, I do not. When it starts working again, it becomes completely functional and accurate. What can I do?

Howdy bpowlison,
If you are having an issue with your iPhone's touchscreen becoming unresponsive, I would suggest that you troubleshoot using the steps in this article -
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Similar Messages

Where can i buy iphone 6 plus tampered glass screen protector and waterproof casing

where can i buy iphone 6 plus tampered glass screen protector and waterproof casing. how much is it and where can i get it.FROM SINGAPORE

If you take a look at the Lifeproof fre and it's features, I don't think you should need a tempered glass screen. I have found this case to be so perfect that the touch ID works better than it did directly on the iPhone 6 Gorilla Glass.

IPhone 6 plus is cracked screen, how much to replace in Australia Apple Store?

My iPhone 6 Plus is cracked display. Kindly let me know how much for placement in Australia or USA.
Thank you,

Screen Damage
Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.
Request iPhone service
You can mail us your iPhone, make an appointment with a Genius at an Apple Retail Store, or click or tap below to start a service request and see more service options.
How long will it take?
Service at an Apple Retail Store is normally completed on the day of your appointment. If you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in three to five business days. A replacement iPhone will be new or equivalent to new in both performance and reliability.
How much does iPhone screen repair cost?
Repair and replacement costs depend on your iPhone model and your AppleCare coverage.
When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. We’ll charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, we’ll charge the amount below. Learn more.
iPhone 6: $109 USD
iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: $129 USD
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty.
Have AppleCare+?
AppleCare+ covers two incidents of accidental damage with a $79 USD service fee. You can also use our Express Replacement Service to get a replacement even before sending us your iPhone. You can check if you have AppleCare+ by entering your iPhone serial number.
Make sure you back up your iPhone before you send it to Apple or bring it to an Apple Retail Store.
https://getsupport.apple.com/GetproductgroupList.do?caller=pspiphonerepair&local e=en_US&SG=SG003&category_id=SC0022&symptom_id=20072

IPhone 6 plus space gray screen manufacturing problem

I found out that some iphone 6 plus screens aren't the same as the ones which were sold close to the launching event due to huge demand and manufacturing problems... now unfortunatly no glass screen protector fits snugly as it should...
Being more specific my iphone is one of this iphones and I am shocked apple has never informed or talked about it...
This is the messege I got from the company iloom after informing them about their glass screen protector.
The messege:
"Okay, so this is a case that is well known to us, is this is the explanation below: Thank you for the photo verification. We've gone ahead and processed the full refund for your order. Please be advised that it may take two to ten business days, depending on your credit card company, to have the refund reflected on your statement. After our investigation, we have found that this issue affects about ~20-30% of all iPhone 6 for Space Grey ONLY. The root cause, at the moment, is believed to be from the glass manufacturer that Apple uses for iPhone 6, as they've had issues with supplying glass parts for their screens. Instead of sticking to one particular screen display manufacturers, they have used several others in order to meet demands. If you have purchased iPhone 6 Silver or Gold, the glass specification is same as others, but this is not true for iPhone 6 Space Grey. At this moment, we have to inform you that whatever tempered glass you use from iloome, it will NOT be compatible with your particular iPhone 6. I don’t want to discourage you from repurchasing, but it will have the same outcome, so I would leave it on if you want the full cover protection until we come up with a solution to this issue! (Early April) Thanks for your patience and we apologize for any inconvenience. Best regards, Brendon Iloome"

I am sure that expected date is not accurate anyway. It has changed many times for me. I was one of the ones that got up and ordered a few minutes after the pre order opened. Talked with cs and in store reps many times and all say the same thing. That expected date is only based off of all of the many pre orders coming in no matter the time you ordered it. So since there are many orders out there then that is why this date now says unavailable. All the reps that I talked to said the date that first showed up on your confirmation when you first bought the phone is the date you are going to get it. For me that is 9/19. Read a lot of posts and all many say that this happens every year when the iPhone comes out. Just hang in there till next week when the pre orders are verified.

IPhone 6 Plus low battery screen missing

Hello,
I just got my new iPhone 6 Plus Space Grey 128GB today. I used the whole day to run down my phone to 0% for first time charge. When my phone off itself when 0% battery, I tried to click on the On/Off button and the Home button, but the low battery screen wasn't appear. Previously for my old phone iPhone 4S, whenever the phone off itself and I click on the On/Off/Home button, the low battery screen will appear. The low battery screen here refer to the screen with black background with white battery icon and charger cable icon.
May I know anyone of you using iPhone 6 Plus has similar problem? I did a restore from my iPhone 4S backup before I rundown my battery to 0%. I am not sure if originally it was already behave this way or due to the phone restore.
Thank you.
Best Regards,
Nicholas

facing the same issue on my new iphone 6 plus... any solution????

IPhone 6 plus blue/red screen

I brought a iPhone 6 plus 64g for my wife in Macau on 9th Jan, and 2 weeks after she's been using it, the phone went dead!! Start up cannot last 1 min and keep restart itself with blue/red screen. This phone was purchased via China Telecom Macau, as its' the only place you can buy CDMA supported iphone in Macau.
And the support from China Telecome made this even worse by saying they need 2 WEEKS to replace it???!!! It's not only unreasonable but also unacceptable!!!!!
I can see there is a lot of posts here around the world regarding similar issue, and just wondering what have APPLE done other than having people to visit your support to replace the phone?! And NO ONE here deserve to pay nearly USD1000 for something cannot last for 1 month?
APPLE PLEASE RESPOND!!!!!!

This is Apple's user forums - we do not work for Apple & just like you we are other users.
You can try to contact Apple directly via their contact page…
http://www.apple.com/contact/
Or you could try an Apple store to talk to Apple staff (if you have them).
Or you could go to China Telecom.
Or Contact Apple Care directly for warranty support.
We cannot make any difference to your situation so please go and do something more productive that will resolve you faulty iPhone.

IPhone 6 Plus scratched the screen in normal use with 15 days of use.

I would like to express my sadness at the lack of quality and resistance in the new screen iPhone 6 plus, bought the unit within 15 days and am careful in handling the same, but when cleaning print marks realized various risks on the screen my device, thus making the aesthetics that we preserve both users, I sent my device to analyze the technical assistance of the apple to review the same and a possible replacement. I wonder if anyone else has experienced the same problem?
Grateful ...

Apple will not replace an iPhone just because the screen has scratches, this is not covered by the warranty. Check point (b):
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware. Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you – please contact them for further information. Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or if any serial number has been removed or defaced from the Apple Product.
copied from Read Apple’s One Year Limited Warranty for iPhone

IPhone 6 plus need new screen replacement

My iPhone 6 plus (space grey) is cracked and I wish to buy a new screen assembly. I don't know where I can get it?? I see on apple website they do sell it, but I live in Mauritius and it seems they don't send, instead they want us to bring them in but thats impossible for me.... Anyone know how I can get my screen repaired? I have tried locally and no one in Mauritius is offering this service for the 6 plus....Help!

Did you buy the iPhone in Mauritius? If not, the warranty and service is only valid in the country where you bought the device.
If you bought in your country, did you try to find an Authorized Apple Service Provider by using this link?
https://locate.apple.com/mu/en/

IPhone 6 plus getting white screen after unlock. Why ?

my iPhone 6plus gets a white screen with the black Apple logo once I unlock. It will last for a few seconds. is this a hardware problem? What should I do?

Try to reset your phone, click the sleep button and home button.

IPhone 4 becoming completely unresponsive for no obvious reason.

My iPhone had been charging overnight with no previous problems ever encountered since i first bought it just over two months ago.
After checking the time on it (apparently working fine), i got up half an hour later putting the iPhone in my pocket.
WHen i next checked it, it had become totally unresponsive and seemed to have completely died.
It had definitely been fully charged and plugging it in to a charger has no response.
Plugging into a computer also has no response.
Attempting to reset by holding down sleep+home for ten seconds also carries no response.
Very frustrating and and i would be very grateful for any help recieved

Ochman, the same issue happened to me, simply hold down both the home and power buttons for 10 seconds then release the power button while still pressing on the home button. The apple logo should pop on screen and the phone should start loading again.

IPhone 6 Plus 16GB blue screen crashes: Read, error type:Address map hole or size mis-match

Hi folks,
Some time ago I had a 16GB 6+ and it crashed with the blue screen, so I returned it. I now have a brand new one that I got from Tmobile ($75 return fee) and although it has mostly worked just fine, I have gotten 2 blue screen crashes. Below are the details from the phone's log.
What strikes me is the message "Read, error type:Address map hole or size mis-match".
Does anyone know if this could be caused by a hardware defect?
I've gotten one of these crashes running iOS 8.1.2 and another in 8.1.3.
Thanks.
Incident Identifier: 20304759-E90B-453F-BDC5-176AF4E30041
CrashReporter Key:   fcf18d230005749957728546dea3221a0c588330
Hardware Model:      iPhone7,1
Date/Time:           2015-01-25 19:43:44.913 -0800
OS Version:          iOS 8.1.2 (12B440)
panic(cpu 0 caller 0xffffff8008cd45d0): L2C PIO error (src:core0-AF snoop, address:0x1202030208, access:Read, error type:Address map hole or size mis-match, L2C_ERR_STS:100003fc00000202, L2C_ERR_ADR:0x1108e1202030208, L2C_ERR_INF:0x2107)
Debugger message: panic
OS version: 12B440
Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:27:30 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_T7000
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide:     0x0000000006000000
Kernel text base: 0xffffff8008002000
Epoch Time:        sec       usec
Boot    : 0x54bc22ef 0x00000000
Sleep   : 0x54c58398 0x0002abb4
Wake    : 0x54c583ae 0x000f08df
Calendar: 0x54c5b7e3 0x00025045

same with my iPhone 4s 16gb
{"os_version":"iOS 8.1.3 (12B466)","bug_type":"110"}
Incident Identifier: 582496DB-6999-468C-9504-3D1C191B9F4B
CrashReporter Key: 623a577555e51ed110b937358adfa66fba3ea447
Hardware Model: iPhone4,1
Date/Time: 2015-02-20 04:17:50.830 +0300
OS Version: iOS 8.1.3 (12B466)
panic(cpu 0 caller 0x83dc8347): "i2c1::_checkBusStatus Bus is still in a bad state; last write status 00010110 xfer 00000000 fifo 00000000 for device als"
Debugger message: panic
OS version: 12B466
Kernel version: Darwin Kernel Version 14.0.0: Mon Jan 12 21:30:11 PST 2015; root:xnu-2783.3.26~3/RELEASE_ARM_S5L8940X
Kernel slide: 0x0000000003400000
Kernel text base: 0x83401000
Boot : 0x54e68884 0x00000000
Sleep : 0x54e68a7e 0x000dd6ac
Wake : 0x54e68b19 0x00035c02
Calendar: 0x54e68b1d 0x00040927
Panicked task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
panicked thread: 0xc5066e80, backtrace: 0x81a33ca0
0x834ad94d
0x834adcb1
0x8341d5bd
0x83dc8347
0x83dc8059
0x83dc7e35
0x8389c601
0x8389c513
0x836f6f65
0x8389cc6d
0x8389ccc5
0x83a9f18d
0x83a9c27f
0x83a9c73f
0x83a9c90d
0x836f6f65
0x83a9c8e5
0x836e91e7
0x8343ed9b
0x834ab59c
Task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
Task 0x84a87948: 771 pages, 3 threads: pid 1: launchd
Task 0x84a87000: 2016 pages, 13 threads: pid 17: UserEventAgent
Task 0x84a87630: 481 pages, 4 threads: pid 18: misd
Task 0x84a87318: 4114 pages, 22 threads: pid 19: CommCenter
Task 0x87a62948: 349 pages, 2 threads: pid 21: keybagd
Task 0x87a62318: 574 pages, 4 threads: pid 23: iaptransportd
Task 0x87a62000: 868 pages, 9 threads: pid 24: configd
Task 0x87a7ac60: 793 pages, 4 threads: pid 25: lockdownd
Task 0x87a7a948: 1218 pages, 6 threads: pid 26: imagent
Task 0x87a7a630: 2771 pages, 4 threads: pid 27: atc
Task 0x87a7a318: 792 pages, 2 threads: pid 28: fairplayd.H1
Task 0x87a7a000: 1571 pages, 14 threads: pid 29: aggregated
Task 0x87c4ac60: 1069 pages, 4 threads: pid 30: routined
Task 0x87c4a318: 707 pages, 5 threads: pid 33: timed
Task 0x87d23c60: 646 pages, 2 threads: pid 35: installd
Task 0x87d23948: 2383 pages, 11 threads: pid 36: mediaserverd
Task 0x87d23318: 1279 pages, 11 threads: pid 38: ubd
Task 0x87d23000: 249 pages, 7 threads: pid 39: syslogd
Task 0x87d6ac60: 410 pages, 2 threads: pid 40: softwareupdated
Task 0x87d6a948: 851 pages, 5 threads: pid 41: mediaremoted
Task 0x87d6a630: 1877 pages, 7 threads: pid 42: identityservices
Task 0x87d6a318: 9938 pages, 16 threads: pid 43: SpringBoard
Task 0x87d6a000: 453 pages, 2 threads: pid 44: fileproviderd
Task 0x87e25c60: 609 pages, 4 threads: p

My iPhone 4S has an unresponsive screen.

I got my iPhone 4S on Christmas day, and after 2 weeks of using it I had problems with my touchscreen being unresponsive. I came into the Apple store and recieved a new one because they said it was the hardware. My second iPhone still continues to have this problem. I have read an article saying it could have been my backup which may have a corruption, so I restored it as a new iPhone and still get the same problem. I went back to the Apple store for my second genius bar appointment, and all they did was a hard restore, and I continue to have the same problem. This problem doesn't happen all the time, and go figure it doesn't happen when I go to the Apple store, but it happens often and is so frustrating how a phone that's barely been used is having this problem!
Is anyone else having this problem? I was so excited to get this phone, but I've only been dissapointed because I find it really aggravating when my phone doesn't let me unlock it, or I can't send a text without having a problem!

Reset it from within the phone itself (Go to the general menu, then choose Reset - "Erase all content and settings". This will restore it to factory)
so it starts off as a clean slate without any interference from iTunes, than hook it up and choose "new phone". That usually solves any issues I have had

HT4528 Why is the guided access not turning off on my iPhone? Plus, the home screen button hasn't worked since I bought it.

This morning I tried to turn on the guided access, which I quickly regretted. The home screen button on my iPhone 5 barely worked to begin with, so when it said "Guided access enabled, tap home screen button 3 times to exit," I knew I had problems. I turned guided access off, but my iPhone now will not exit the settings app, it will not turn off, it will not shut down, and it stays only on one screen. I am about ready to go to the Apple Store and find out what is wrong.
Please help.

Go to the apple store and find out what is wrong.

My iPhone 5c has completely died. screen black, I have tried reboot but unsuccessful

I tried using my iPhone 5c and found it dead , screen went blue then black. I tried reboot still phone is dead.
I recently updated to iOS 8.0.2. Any help please? Ken

Hi
You can try a soft reset holding the home and power buttons together until the apple logo appears, If no luck then you can try booting into recovery mode see below. This will wipe the phone and then allow you to restore from a previous back up.
If nothing works then contact apple or book a genius appointment you should be offered and free repair or replacement if you are still within your warrenty period.
If you can't update or restore your iPhone, iPad, or iPod touch
Hope this helps

My iPhone 5c gets an unresponsive screen while plugged in

Hi, there is no response when I plug in the iPhone to the charger but it does work when I charge it on my computer.
What do I have to do?

Perhaps the charger is defective or the outlet that you are plugging it into isn't working.
If the charger is defective Apple will replace it. Visit an Apple store or contact Apple support.

IPhone 6 Plus completely unresponsive screen

Similar Messages

Maybe you are looking for