Iphone 6 plus No Volume

Hello, I have a sound issue and don't know what happened. Please help! My iPhone 6 Plus has no volume, It stays in headphone mode with I try to turn up volume with external controls. I have sound at all unless I have headphones connected. I have to use speaker to make phone calls. No sound with Music or Video apps either. Any suggestions on what has happened. Thanks in advance for any suggestions!

Hello bryan8421,
I'm sorry to hear you are having issues with your iPhone. If you are having audio issues with the receiver or built-in speaker, you may find the information and troubleshooting steps outlined in the following articles helpful:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
Sincerely,
- Brenden

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