IPhone 6 Plus ship date updated but...

Question

So, I've been waiting for an update on my order status since I ordered the phone the night of the release, I finally got a ship date of 10/14/14 and my order still does not have a receipt of the purchase nor' is it in my recent orders. Is anybody else experiencing this situation? I also went through the EDGE up program and I paid the extra $70 at the time of purchase to edge up. I didn't get the contract for that either. REPLIES WANTED.KathleenKBG

Answer 1

Hello, so my experience was frustrating as well.  I logged on by 12:01 am PST, tried to preorder, kept getting the ECPD error for the next 40 minutes.  I finally was able to place my order aroud 12:57 am.  Never received an email because they had the wrong email address on file.  I called the [phone] in the morning and they said that my order was fine, gave me my confirmation number and I had the expected ship date by 9/19.  I took their word for it and waited.  By Monday, still no charge on my CC and no order status updated on My Verizon.  I read from a previous post that the internet sales line [phone] was more helpful.  So I called that number and spoke with someone who said that according to the time that my order was accepted and the fact that I ordered a 6+, i should expect a ship date of 10/7 and to check on my status on the 1st.  I was happy that I finally got some information that sounded valid.  Low and behold, my CC was charged yesterday, my order showed up in My Verizon and I had a ship date of 10/7.  A couple of hours later, my tracking number showed up and said it would ship on 9/18/14 and it would be delivered by 9/19/14 8:00 pm.  It was actually delivered at 8:45 am this morning.  I realize I'm one of the lucky ones, the only advice I can give you is to call the 800 number and see what they say, because so far, they were the only ones who gave the right info from the beginning.
Hope this helps or just gives hope to someone out there.