IPhone 6 plus videos won't clear

Hello All,
My son's iPhone 6 plus shows 408 videos and his storage shows full however we've deleted all photo's and videos from his device.  He's on iOS 8.2
He uses the GoPro app for most of his videos.  We've deleted the app and the folder under his photos that used to contain them.
Any thoughts on how to clear this up?
Thanks....

Hi McJohn1024,
I'm sorry to hear you are having these issues with your son's iPhone. If you are having an issue with a mismatch in the reported storage/number of photos & videos between iOS on your iPhone and iTunes on your computer, you may want to make sure you have a backup of the iPhone, then try the following troubleshooting steps (the article is aimed at a slightly different issue, but the steps are also helpful for storage reporting issues):
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
- Brenden

Similar Messages

  • How to transfer my computer itune music to my new iphone 6 plus,Why won't my songs transfer from itunes to my iphone 6 plus?

    how to transfer my computer itune's  music to my new iphone 6 plus,
    Why won't my songs transfer from itunes to my iphone 6 plus?
    Message was edited by: qunniu

    What are you doing to try to transfer them and what error are you getting? There are probably a dozen possible reasons, so narrowing it down would be very helpful.

  • IPhone 6 plus video files

    To those of you who have iPhone 6 plus phones, how big are the video and still photo files?  Video in MB /Min. ?

    mm..would love to have someone respond to this. I guess this is not unique to me, lots of others must have issues with finding files on their iPhones.

  • IPhone 6 plus videos choppy when imported to iMac

    all of my videos from my iPhone 6 plus are choppy when I import them to iPhoto. They play fine on phone and the choppy parts occur at same spots of playback as if file is corrupt. I tried playing videos in quicktime and opening in iMovie. anyone have same issue? OS X 10.9.5, iPhone 6 plus

    So I figured out that Mavericks was not the problem. It still occurred using Yosemite. It played a short video at 60 when I posted last just fine, but wasn't fixed. The problem may lie in your video card not being able to support 60 fps. Its not a common format. I have no problem playing video recorded at standard 30 fps from iPhone. I've read iMovie does not support 60 fps, I don't know why it lets you import it. I only film 30 fps now and it works okay. I noticed that any hiccups in project smooth out on created file.

  • IPhone 6 Plus video quality is extremely poor when on Facetime and when sharing via text/message

    I upgraded to the 6 plus from the 4S. Everyone that I facetime with and send videos to via text/message tells me how incredibly horrible the video quality is....especially in comparison to the way it was before I upgraded from the 4S to the 6Plus.  These are people that I have always sent videos to and Facetimed with before, and they all say they can really tell a difference.  So frustrating that my three year old iphone 4S is better than the new 6 plus 128gig that I just paid $500 for.  We have little ones at home and this is one of the main things we use the phone for....to send vidoes and to Facetime with grandma and grandpa.
    I'm on the same carrier (Verizon) that I have always been and have not changed anything.  Is there a setting on the phone I can change that will help with this?  I love the phone otherwise, but if it can't do this right, I'm going to return it and get my money back.
    Can anyone help? Anyone experiencing this???
    Thank you.

    I have the same issue!! Why isn't there any answers to this problem? I became the laughing stock who owns a $1000 iPhone that can't share videos with family and friends.  Please help!!!

  • IPhone 4 camera video won't copy to computer, file 500M

    I have just recorded several videos with the iphone 4 camera.
    They all playback fine on the phone.
    I can copy all the videos except 1.
    The file in question is 503MB.
    When i go to copy this file, it shows the file transfer box (Windows XP) for a few seconds and then disappears, leaves a file behind with the size of 0.
    I've also tried this on a mac and it won't copy the video, iphoto gives an error, unable to transfer file or something like that.
    Any suggestions would be appreciated.
    It just happens to be the only video i want to access.

    Let your iphone do a full synchronise with iTunes. Once that's done close iTunes then go to the folder where the files are synched to on the PC. With XP it is something like C:\Documents and Settings\Paul\Application Data\Apple Computer\MobileSync\...Backup\ then a long string of characters. On Vista/7 it will be in Users somewhere. The folder will contain lots of files with meaningless names. List them by date then copy all the large ones from today somewhere else. Rename them to something ending with .mov and at least some of them should play.
    This method worked for me on a 1.2Gb video I had recorded, Hope this helps.

  • IOS 8.2 , iPhone 6 plus , iTunes won't connect to store

    since updating my phone iTunes no longer accepts my account or password giving me can't connect to store error message.
    WOrked before , worked to sign in to here but won't on the phone.

    As provided else where  Store is currently unavailable probably since it is the middle of the night on West Coast when Apple would do maintenance
    it is nothing to do with iOS 8 or any other iPhone issues
    The servers are not available regardless of the method used to access Mac Windows PC etc etc

  • Iphone 6 plus video audio slow

    PLease help me

    Butterflyfreaqo1991 wrote:
    PLease help me
    Please tell us more about your issue.
    Are you talking about slow playback form a video that you're watching via streaming online?
    Or, do you mean a video you've taken with the device itself and are playing it back?
    Or, do you mean a video you've downloaded to the device?

  • IPhone 6 Plus won't connect to 2.4ghz networks but can see them

    I just got an iPhone 6 plus that won't connect to any 2.4ghz networks. It will either say wrong password or unable to connect.
    On my home network I had to change the band to 5ghz to be able to use my wifi and not all of my home devices are compatible.
    Places that I went to test wifi:
    McDonald's
    Starbucks
    Local Sports bar
    Friends house
    Does anyone know a fix? I tried resetting the phone, resetting network settings numerous times, turning off wifi networking in the privacy settings. Nothing seems to work and I am super frustrated. Can someone help?

    I have tried replacing the phone, updating router firmware, running namebench to find fastest DNS, multiple reboots of phone and router, nothing helps.  5GHz band works like a charm but it doesn't penetrate to all rooms of the house.  One guy said problem was solved by running beta version of iOS 8.2 but I don't know how to download it.  Any success?

  • Iphone 6 plus won't play video in browser or youtube app?

    I've seen this issue in other forums too. I'm running the latest iOS update as well (8.1.1). Videos in Safari never start playing. There is just a spinning icon. In the YouTube app, sometimes there is audio, but never a picture.
    As a sidenote, I attempted to post this from my iphone 6 plus, but the mobile version of the site had a lot of bugs (the text in this window wouldn't appear on screen, so I had to guess what I was typing, for one).

    Hello Xt1ncT,
    It may help to force close all open apps, then restart your iPhone.
    Force an app to close in iOS
    http://support.apple.com/en-us/HT5137
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/en-us/HT1430
    If the behavior continues, the next step would be to restore the device.
    Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
    http://support.apple.com/en-us/HT1766
    Cheers,
    Allen

  • IPhoto won't import videos from iPhone 6 Plus

    I'm trying to import the videos from my iPhone 6 Plus into iPhoto (9.6.1). iPhoto acts like it's about to import but it gets to the end and says it can't import the videos from the iPhone because they are in an unrecognized format (.MOV)
    I've never had an issue in the past, any suggestions on how to fix this?
    I'm using a brand new iMac with Yosemite (10.10.2) and iPhone 6 Plus.
    Thanks!

    As a Test:
    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?
    Post back with the result.

  • ITunes won't sync music to iPhone 6 Plus

    On my old 5S 32GB I had iTunes Match turned on.
    I just got a 64GB 6 Plus, set up by restoring from my 5S iCloud backup. Since I now have 64GB of space, I decided to have all my music locally again, so I turned off iTunes Match.
    I plugged my 6 Plus into my Mac and told iTunes to Sync All Music. I have about 20GB (3600 songs) of music, and I set iTunes to convert it to 128kbps when syncing, so I expected it to take a while. The blue bar at the bottom (Audio) indeed showed I'd now have 20GB of Audio on my iPhone.
    However, the sync went really quickly, and when I checked my 6 Plus, there was no music on it.
    I plugged it back in, and the blue bar had gone (i.e. saying there was no audio on the phone).
    I restarted Mac and iPhone, tried again. This time it seemed to be taking ages to sync, so I went to bed and left it. I got up this morning and sync had finished. I checked my phone, and all my albums are there, but there's no artwork, every song is greyed out, and has a Stop button next to it.
    Any idea what's going on?
    iPhone 6 Plus running 8.0, Mac Mini running latest OS X 10.9.5 and latest iTunes 11.4. Note that iTunes Match is not, and never has been, enabled on the Mac Mini.

    I am having the same issue. My new iPhone 6 plus, with iTunes Match, will not sync with my macbook pro. I keep getting a message stating the sync failed due to some songs not authorized for my computer. All of the songs were purchased under my account. So it won't sync. I need to sync my tones to my phone and I can't. I am up to date on all software updates for both.
    Did you find an answer to your problem? Has anyone else had this issue?

  • I have a new iPhone 6 Plus and Passbook does not show up in my settings.  Clearly I messed up somehow in the settings.  Any thoughts?

    I recently purchased an iPhone 6 Plus and tried to set up Apple Pay.  Passbook is not showing up in Settings.  I clearly missed something vital in settings.  Anyone else experience this?

    Hi ..
    Make sure your iOS version is correct.
    Tap Settings > General > About then swipe down to Version. It must be 8.1.
    If it's 8.1, instead of looking in Settings open the Passbook app itself.
    If you can't find it, drag down from the top of any screen then type Passbook in the search field.
    It should show up under:  TOP HITS
    "To set up Apple Pay on iPhone 6 or iPhone 6 Plus, open Passbook and follow the steps below."  >  Set up and use Apple Pay

  • IPhone 6 Plus - No video sound in sports apps

    I can hear music played to my external speakers via bluetooth or simply through my iPhone 6 Plus speakers.  I can hear music played on Vevo (music app) and the YouTube app. However, I can't hear any sound at all from any videos in my sports apps (Team Stream/Bleacher Reports, etc.), even when the volume is turned all the way up.
    What setting(s) do I need to change to get my sound back on my sports videos? I've gone into those sports apps and there aren't any settings related to sound. Help!
    Thanks in advance.

    Never mind. Came across the fix by accident. On the pull-up screen with Bluetooth, flashlight, etc., the 2nd block has to show AirPlay. Music in apps & videos plays this way also.

  • Sync video with iOS 8 and my iPhone 6 plus.

    I Have a lot of videos in my iTunes library.
    When I tried to sync some of them on my iPhone 6 plus with iTunes. It doesn't work.
    ITunes  keep spinning and trying to sync. I've try manually and also with checking boxes for the videos that I wanted.
    SAme results. No error message. and nothing appear in my iPhone.
    Last time, i tried one tv show episode and after 45 min trying to sync, I did cancel because it wasnot working
    thanks

    Hello Clzfy,
    Welcome to the Apple Support Communities!
    I understand that you would like to optimize the battery life on your iPhone 6 Plus. For tips and information on optimizing your settings, please read over the information in the attached link. 
    Apple - Batteries - Maximizing Performance
    Have a great day,
    Joe

Maybe you are looking for

  • Renaming a file in Preview for Mavericks

    When I try to rename a file in preview (File -> Rename) and I start typing the input box just gets overwritten I can't see the file name anymore: Start: Bug: Bug 2: Also the only way to get it to work is this new "Tags" drop down with the arrow, but

  • Power/sleep issues after upgrading to 10.8.5

    mac mini 2.6 GHz intel core i7 512 SSD 16 GB RAM everything was working beautifully for quite a long time, in fact, i've never had any issues at all.  upgraded to 10.8.5 build 12F37 last night and now the computer won't wake from sleep.  it has to be

  • Automatic generation of AWR reports

    Hi, How to schedule the automatic JOB to generate the AWR reports hourly basis. ( automatic comparing between 2 snapshots and then generate the text file). Thanks in advance.

  • AIR 3.0 bug with native menu?

    Hi I'm working on HTML/JS AIR application. App loads native menu from XML, which is accessed from application using nativeWindow.menu.  It worked OK in 2.7 and earlier, but recently  AIR runtime was updated to 3.0 version and now nativeWindow.menu==n

  • Firefox does not load pages correctly

    Seems like Firefox is loading my pages wrong. For Example Firefox: http://img527.imageshack.us/img527/8739/picture1ed.jpg Safari: http://img185.imageshack.us/img185/7474/picture2ev.jpg Any ideas why it does this? Message was edited by: Jakerno