Iphone 6 screen broken. local authorized service center cannot be reached despite arranging for "schedule a call" session. pls help
iphone 6 screen broken. local authorized service center cannot be reached despite arranging for "schedule a call" session. pls help
They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.
Similar Messages
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Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
ThanksYou got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars -
My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible) -
I broke my Iphone back case, and no service center in Indonesia
Dear Apple Communities,
I'm from Indonesia
recently I just broke my Iphone 4 32Gb White Back Case
dropped it accidentally
just the back case, fortunately no other part broken
and no authorized service center in Indonesia
so I couldn't find any genuine spare parts
I'm looking for the genuine back case, I can open the iphone back case myself thou
but my question is, is it sold separately?
since I have relative either from Singapore or Australia
anyway to tell them to sold it separately for me?
I mean like a code or official email from Apple itself
so I have the proof, and can tell the authorized Apple store to sell it to my relative
and they can bring it back when they visit me in Indonesia
please help me, thx
Why I'm looking for genuine apple parts?
since the non-original one is making my camera blur all the time
the surface also not the same
and the white color is slightly different
and I dont like it
in short- the original one is the best
so I need to get the original one desperately
here's the condition
miraculously the lens is okay no single scratch
I'm only looking for the back case replacement, once again help me thx
sorry for bad grammarsir, I know that XL and Telkomsel is the two authorized carriers
mine is XL, they cannot fix my only back case
the only deal they will help is only network connectivity
Telkomsel also cannot
in short neither one of them can provide me with genuine back case
I've checked to the two of them
I even went to the PT.Sinar Eka Selaras service center > Authorized distributor in Indonesia
http://www.ptses.com/
since this item is genuine from them
and all they can provide me is : Replace whole iphone = buy the new one
and as I told you there is really NO authorized service center in Indonesia
you broke your phone a bit, buy a new one
and I need only the back case
that's why I'm asking whether apple service center in Australia or Singapore can sell it separately
hope you understand now
If one of the authorized carriage can help me, or the distributor can
why should I seek help here?
here's the deal that this is genuine 100% bought from authorized dealer in Indonesia
Imporir Name: PT. SINAR EKA SELARAS
Address: Jl. Pakin Blok C Kav. No. 12, Komplek Mitra Bahari Kel. Penjaringan, Kec. Penjaringan Jakarta Utara
(Printed, Manual / Warranty provided) -
My Mac book pro which is just one and half years old got dead suddenly. My Protection plan got over and the local authorised service center says the logic board is dead and it has to be replaced. The cost for the same which they are telling is Rs.47500 and another Rs.30000 for the display. Its really sad that a new Mac book pro is costing only Rs65000 in the Indian Market. Please help....I have saved lot of money to buy this Mac and its very sad that it goes off in less than 2 years time.
No one here can do anything to help you.
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i bought a 2TB Time Capsule in Sep 2010. its just failed last week, less than 2 months after the expiry of the 12month warranty.
and 3 months after the end of Apple's offer to replace all the many Time Capsules that have failed previously due to this same fault.
nice timing guys.
"yeah, its dead. same old known power supply issue", says my local Apple service center, "just unlucky".
huh? "unlucky"? you sell products with known defects, and when it fails i'm "unlucky". nice.
"OK, anyway, how much to fix it ?", i ask.
"you can't fix them, its closed", is the reply, "you have to buy another one".
"hmpf. OK, how do I get my backed-up data off it ?"
"you can't. we could try break it open and recover the hard disk i guess, but no guarantees we'd get it, and you'd have to pay for us to do that, whether it works or not of course".
"er.... is there a hidden camera in here? are we on TV? you can't be serious ? ..and this piece of garbage is what i've been using for a secure backup of my precious, irreplaceable, priceless personal data ???"ceeb28744. Welcome to the Apple Users Support Community. Sorry to hear your TC died! You said it was a 2TB so I would guess it be the model A1355/MB997LL/A or MC344LL/A. Believe it or not all users of these time capsules will eventually experience this problem like you have. There is a 99.5% (or better) chance that the only thing that is wrong with it is the internal power supply. If you will go to this site.... https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair and once there look over at the left side and you will find:
Apple Time Capsule Repairers and from that list you will be able to choose from a list of individuals that could repair your TC and have it returned to you fully operational again. The individuals on the list are hardware technicians and they can save you a lot of money and time.
Larry -
my ipod touch just shows the charge symbol on the screen and i checked whether there is a problem in the charger but it works perfectly on my iphone 4 and when my ipod is connected to the computer itunes is not recognising my device pls help me
tmplHi pranoop,
If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
i can't connect my iphone to itunes or the activation server cannot be reached , please Help me ! , thank you
I am having this problem too. Anyone pls help!
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every time i sync in my music in my iphone 5 it would have to back up my iphone and every time i back up the loading bar would freeze then my itunes with crash pls help my iphone 5 cost a lot from my savings
Syncing requires a backup as part of the sync process.
Delete any existing backups in iTunes under Edit > Preferences > Devices (or simply move them to a different folder on the computer) then try a backup or sync. -
I talk to Siri asking it to call my friend but Siri cannot call. Pls help to advise how to make it work?
Hello Sonem,
I found an article with steps you can take to troubleshoot issues with Siri. I recommend reviewing the full article, but the section titled "Providing Siri with user information" seems particularly useful for the issue you are experiencing:
iOS: Troubleshooting Siri
http://support.apple.com/kb/TS4079
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I want to update my iOS software from version 4 to the latest available version, but I cannot find the software update tab in Settings->General. Pls help.
http://support.apple.com/kb/ht4623
Sometimes older devices must be plugged into iTunes to update.
Jackson -
Hi. My iphone screen has totally frozen I went to slide across to use my phone and the arrow is stuck to the right and the screen is fixed. The time is frozen I have tried turning the power off but i can't even do this. I cannot receive calls or texts. Please help!!!
Follow http://support.apple.com/kb/TS3281
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My phone is still under warranty but the service center said that it is voided due to the missing pins inside the lightning connector. What do i do with this? My phone can charge but you need to press on the cord a little for it to click. My cord is not the issue because I just bought it and it is brand new.
Well, your service is handled by an Authorized Apple Service Center. If they refuse to handle the claim, that is well within their rights. Apple as well could void a claim under the same circumstances. I'm not saying that you did or did not modify the device, but you could try and talk to a supervisor there and make another request. You can also try and contact Apple by obtaining a number with this support document and describe your problem. http://support.apple.com/kb/HE57
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Can an authorized service center refuse to provide payed service?
My iPod Touch 5g bent about 3-4 degrees in my pocket, works fine but looks weird. I know mechanical damage voids the warranty, but it's not catastrophic damage, more like cosmetic and I read that Apple can replace such devices for money. But we don't have Apple stores in Russia, only authorized service centers. I contacted the one I have in my town and they said they can't do anything for devices that have physical damage. I'm wondering if they have an obligation as part of being an authorized center and just don't want to deal with it (the guy on the phone sounded scetchy)
- Try contacting another Authorized Service provider
- Try Contacting apple directly
Contacting Apple for support and service
Alos see:
https://discussions.apple.com/thread/4725062?start=0&tstart=0 -
I dropped and cracked my iPhone 5 (ios7, I THINK) screen badly, it was at first still 100% functional but then randomly (the touch screen) stopped working completely (if you touch it the notifications might bounce a little up and down) and now there are two thin purple and green lines on the screen and part of the screen is completely black. I can still see all notifications I get and still see calls Im receiving I just cant do anything because I am unable to unlock or do anything with my iPhone. I tried using siri to get to the unlock screen by asking her to go to my contacts (which worked but when I get to the unlock screen I try and try and nothing happens). Im wondering if I will only have to get the screen fixed seeing as the phone is still working and receiving all txts and calls or will I have to get a brand new phone? Also Im wondering if there is a way to connect my phone to my computer, in its current condition, and retrieve all my pictures off of it (reminder I cant unlock my phone) because if I will have to get a new phone or if it breaks any further I would really like to still have all my pictures and im not sure when the last time I backed up my phone was or if Ive even really set up my icloud (or whatever it is called (see im not even sure the name of it let alone if ive set it all up)) in order to have all my information and data saved. please help.
The warranty does not cover accidental damage. Apple may offer you a replacement, but this will come at a cost.
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