Iphone 6 screen freeze and restart
Hello to all,my iphone 6 64gb is new almost one month,i observed that lot of times per day screen frozen and also frequent restarts,have you any idea?
First, reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not work, and to make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.
If the phone works as expected, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.
If it still does not work, this could be a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
Find an Apple Authorized Service Provider
iPhone - Contact Support - Apple Support
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Hey there Shortos,
It sounds like your phone touchscreen is not consistently working for you after updating to iOS 8. I can see how that would be pretty frustrating. It sounds to me like this could be a software issue or an issue with the screen itself. I would start with the troubleshooting in the following article to help troubleshoot the screen itself:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
Restart your device
Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If that does not resolve the issue, I would next quit all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
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Thank you for using Apple Support Communities.
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Please help.Did you check your security software settings?
Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
copied from Update and restore error messages on iPhone and iPod touch -
Screen freezes and have to restart
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To try and rectify the problem I installed Snow Leopard and have tried inserting the installation disc that came with my mac and running extended system scan. I have also rebooted holding down function S. None of the above have worked.
Anyone have any other ideas as this is getting seriously annoyingibngazelle wrote:
I have a MacBook 2,1 and every now and then my screen freezes and a message appears saying I have to press restart or hold down the power button. The message is written in 3 or four languages including Chinese and German.
This is a kernel panic. They are often hardware related. Here's some info:
http://support.apple.com/kb/HT1392
http://www.thexlab.com/faqs/kernelpanics.html
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My iMac screen freezes and a grey colour slowly creeps down my screen
Hi, my iMac screen freezes and a grey colour slowly creeps down the screen and has a large black square in the centre saying "You must restart your computer by pressing the power button and then pressing it again to restart" or words to that effect in English and about 4 or 5 other languages. I find this happens more frequently when I try to stream movies or tv shows. It also happened when I was trying to download a couple of tv shows from iTunes.
It also sometimes makes a wierd sound a kind of loud noise like a record stuck in a groove. This has happend many times since upgrading to Lion. I hear a lot of people on here talking about their screens going completely black and not responding. I believe that mine has only gone black a couple of times and I couldn't wake it up from "sleep mode" with the mouse or keyboard. I don't know if this is also happening to other people, but my bluetooth keyboard keeps disconnecting all the time since the upgrade as well, it's driving me nuts!! Plus my wifi will show that it is fully operational, however, I can't use the internet when I wake my computer from sleep mode. I have to click on wifi and turn wifi off then on again before i can use it.
Is Apple going to come out with a fix or are we going to eternally suffer indefinitley.Hi Eric,
I don't know why it didn't work before, but here is the most recent errol log. It crashed again about an hour later. If there is a solution, i would greatly appreciate knowing what it is because I can't enjoy using my computer anymore because of these constant crasahes.
Thanks for your time.
Interval Since Last Panic Report: 1060363 sec
Panics Since Last Report: 12
Anonymous UUID: 065BD067-AFE6-4AB4-AEF2-30EF089ECE4C
Mon Oct 3 16:08:51 2011
panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f80eb7282, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000001006de5dc, CR3: 0x0000000035e9a003, CR4: 0x00000000000206e0
RAX: 0x00000000fffd1485, RBX: 0x0ae8df8948ee7500, RCX: 0xffffff800c5d1d74, RDX: 0xffffff807fbf3584
RSP: 0xffffff807fbf3310, RBP: 0xffffff807fbf3370, RSI: 0xffffff807b04a000, RDI: 0xffffff8000289003
R8: 0xffffff806af44e34, R9: 0xffffff807b04a078, R10: 0xfffffffffffffffe, R11: 0xffffff80002d8240
R12: 0xffffff807b04a000, R13: 0xffffff800c5d1d6c, R14: 0xffffff8000289003, R15: 0x00000005b80002a8
RFL: 0x0000000000010282, RIP: 0xffffff7f80eb7282, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000001006de5dc, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807fbf2fd0 : 0xffffff8000220702
0xffffff807fbf3050 : 0xffffff80002c268d
0xffffff807fbf31f0 : 0xffffff80002d7a3d
0xffffff807fbf3210 : 0xffffff7f80eb7282
0xffffff807fbf3370 : 0xffffff7f80e9dfe5
0xffffff807fbf3510 : 0xffffff7f80ef8726
0xffffff807fbf3570 : 0xffffff7f80ef8985
0xffffff807fbf35b0 : 0xffffff7f80e869ee
0xffffff807fbf35c0 : 0xffffff7f80eb7bb5
0xffffff807fbf3630 : 0xffffff7f80e83879
0xffffff807fbf3670 : 0xffffff7f8091d255
0xffffff807fbf36b0 : 0xffffff8000639d0e
0xffffff807fbf3700 : 0xffffff7f8091d1d6
0xffffff807fbf3720 : 0xffffff7f8091d793
0xffffff807fbf3760 : 0xffffff7f8091cd81
0xffffff807fbf3790 : 0xffffff7f80e429e9
0xffffff807fbf37e0 : 0xffffff8000344b0b
0xffffff807fbf38f0 : 0xffffff80003c333d
0xffffff807fbf3b60 : 0xffffff80003caee9
0xffffff807fbf3c00 : 0xffffff80003cb3de
0xffffff807fbf3df0 : 0xffffff80003d2a6b
0xffffff807fbf3e10 : 0xffffff8000580f25
0xffffff807fbf3e60 : 0xffffff8000581185
0xffffff807fbf3e80 : 0xffffff8000532ec4
0xffffff807fbf3ee0 : 0xffffff8000533dd3
0xffffff807fbf3f20 : 0xffffff8000533ea7
0xffffff807fbf3f50 : 0xffffff80005ca88b
0xffffff807fbf3fb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000->0xffffff7f80936fff
com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e2c000->0xffffff7f80e63fff
dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000
com.apple.driver.AirPort.Atheros40(500.55.5)[01000ACB-C064-3F42-820F-BDE2008267 25]@0xffffff7f80e64000->0xffffff7f80fa3fff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f80821000
dependency: com.apple.iokit.IO80211Family(400.40)[78A58272-2170-3068-9C63-88301C99C406]@0xf fffff7f80e2c000
dependency: com.apple.iokit.IONetworkingFamily(2.0)[59A00F6B-3710-3E07-9921-70C45782FF8C]@0 xffffff7f8090e000
BSD process name corresponding to current thread: MailTab for Gmai
Mac OS version:
11B26
Kernel version:
Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64
Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 2869233943350
last loaded kext at 367480732136: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
last unloaded kext at 437236879883: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleBluetoothMultitouch 66.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.driver.AppleHDA 2.1.1f12
com.apple.driver.AGPM 100.12.40
com.apple.driver.AppleMikeyDriver 2.1.1f12
com.apple.kext.ATIFramebuffer 7.0.4
com.apple.ATIRadeonX2000 7.0.4
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.AirPort.Atheros40 500.55.5
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AppleUSBCardReader 3.0.0
com.apple.driver.AppleIRController 309
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 32
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.iokit.AppleBCM5701Ethernet 3.0.6b9
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.nke.applicationfirewall 3.0.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.AppleMultitouchDriver 220.62
com.apple.driver.IOBluetoothHIDDriver 2.5f17
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.1.1f12
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.ATI4600Controller 7.0.4
com.apple.kext.ATISupport 7.0.4
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.1.1f12
com.apple.iokit.IOHDAFamily 2.1.1f12
com.apple.iokit.IO80211Family 400.40
com.apple.driver.AppleSMC 3.1.1d2
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.55.4-P2P
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5 -
Ipod touch 2G freezing and restarting
Lately, as in the past few weeks or so, my ipod has been freezing and restarting at random intervals. Sometimes, it works for days, then acts up, and sometimes it only works for a few minutes. When it does this, the screen flashes and goes all sorts of different colors, then the ipod shuts off. Sometimes, it takes upwards of five minutes and trying different buttons to get it to come back on. I've already tried many resets and I've restored it twice, I am also using the latest software. I have NO idea what else to do.
Hi Damien,
please write about your experience there because I have a similar problem:
My ipod touch 2G 8GB freezes too after various periods of normal function. It is possible to get it working again by setting it back to factory defaults and then playing back the backup. The freezing occurs quite often.
The ipod was in the dealer´s repair shop twice (i suppos that is not an Apple repair shop). Both times they sent it back with de text "device tested, no mistake found, operating system installed as goodwill". I presume they just set it back to factory defaults which I can do myself but don´t want to do it every few minutes or hours.
How can I convince the repair shop that there is really a problem with the ipod?
Cheers
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Iphone 4 Keeps crashing and restarting, No help from Applecare
My iPhone 4 keeps crashing and restarting and AppleCare is unable to duplicate the issue or resolved the issue.
Recently my iphone randomly started crashing or it would freeze then i have to restart using power and home button, These are few things that I have already tried to resolve the issue:
1: Restore to factory settings and start over from scratch.
2. Deleted recently updated apps to see which one could be causing the issue, but the issue is still there.
3. Re-downloaded ios 5.1 and did a fresh restore.
After doing all this I called Applecare and they suggested to send in my phone and they will replace it and send me a new one since Im still having the issue after doing all of the above. Today I recieved my phone back from Applecare stating that the issue was resolved or not duplicated. So I did a restore once again and from one of the saved files that I had setup as a new phone. In the last 6 hours my phone has froze once, and crashed twice. I called Applecare again and he suggested to send the iphone in again and he will put in the notes to give it max time to detect the issue.
Are there any other alternatives? The closest Apple store is 140 miles from my house and Im fedup with sending in the phone and getting it back w/o the issue being solved. Thanks for the help in advance.Basic troubleshooting steps clearly outlined in the User Guide are restart, resest, restore from backup, restore as new.
If you still have problems after going through ALL the recommended troubleshooting steps, then you likely have a hardware issue. You'll need to bring your phone into Apple for evaluation. -
New iPod keeps freezing and restarting.
I just bought a 60GB white g5 iPod and loaded a bunch of music onto it. Whenever I try to play a song it goes back to the apple screen and restarts. If it actually plays a song it freezes and restarts when it needs to go to the next song, if it doesn't do that it will play about three seconds of a song and go to the next one and freeze and restart pretty soon after.
A relative of mine has another new 60GB iPod and we tried loading music on it from my computer and it works just fine so it's obviously the iPod and not my files or anything. I tried doing a complete restore on the iPod and then putting music back on it but it still has the same problem.
Is anyone else having a problem like this? Is there anything I can do, or should I just either contact Apple about getting it fixed/replaced or return it to the store?did you reset your ipod with the new update, it usually solves that problem, a lot of people were having problems under the factory settings
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Satellite P100 (PSPA6A) - White screen, freezes then restarts by itself
Hello,
I have a Toshiba Satellite P100(PSPA6A) and am running Windows XP on it. Over the past month, I have had a problem with my computer where the screen turns white, it then freezes and restarts by itself.
I have taken it to a computer store to get it checked out but they couldn't find anything wrong with it. I have tried to find if any programs are the source of this problem but I have not been able to find any. My computer can be on for 10hrs before this problem occurs and it can be on for about 5mins before this probelm occurs. It can also happen during the windows loading screen before it reaches the welcome screen. If this helps, there is a slight delay from when the screen turns white and when it freezes (I have music playing in the background on several occasions where the music was still playing for a few seconds while the screen was white, and then it froze and restarted).
Any help would be much appreciated.Hi!
Did you already check the RAM by yourself using Memtest86 as Boarder suggested? I mean Memtest86 is really great for testing the RAM and if there is a problem, Memtest86 should find it.
Furthermore I would recommend checking the HDD. Therefore you can use Drive Fitness Test and Google is your friend to find it.
This program is also freeware.
In worst case you should go to an authorized service provider. Maybe its a problem of the mainboard or CPU and this can be checked from a notebook technician.
Bye
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