IPhone 6 screen is having dead pixel

Hi Apple technical support,
My Ant helped me to buy a new iphone 6 in USA at 16/10/2014 and now I'm using it in Vietnam. Unfortunately, I recognized that, my iphone 6 screen is having 2 dead pixel, I'm really disappointed and inconvenient about this problem with my iPhone. Can anyone answer my question that will I able to be changed another iphone 6 right now. And where can I take my iphone to apple service in Vietnam.
Hope to see your answer as soon as
Thank for your help

Hey there Trimao,
If I understand correctly you appear to have 2 pixels not functioning correctly on your iPhone. I can see how that would be a bit disheartening. Here is the webpage for Vietnamese repair options for your device:
Apple - Support - Service Answer Center
Thank you for using Apple Support Communities.
Take care,
Sterling

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If you bought your iPhone from Apple directly and are within Apple's return period - 30 days in most countries - then you should be able to return the iPhone for refund and then can buy the configuration you now want. If you're beyond the return period, then Apple will not take your iPhone as a trade-in to one with a higher capacity. They'll only replace it with the same model.
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So my iPhone that i've had for about a month has a tiny weeny dead pixel below the battery indicator. I've already contacted Apple and they said that they will swap it out, but if you were in my shoes would you replace it or not?

Gimini wrote:
dead pixels are common in any type of lcd based screen however, if u are able to notice it u will always see that, why live with something less than perfect if u dont have to?
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My iphone is still under its one year warranty. I can not recall any drops or it ever being handled roughly, however I have a black/gray blob of dead pixels in the left corner and my screen has a shiny line that looks like a crack of the LCD, however the glass screen is not cracked in any way that I can tell. I think the dead pixels are spreading as well. Has this happened to anyone else? Does anyone know if this is under warranty? I live over an hour and a half from the nearest apple store so I really don't want to take a special trip to see a genius only to find out that I will have to pay $200 to get this fixed. Any help/advice would be greatly appreciated!

If it is still under warranty, they should replace the screen without charging you. The same thing happened to me a few months ago and they replaced it for free. You might have to make the long trip to the store but they shouldn't charge you and it will take about 30 minutes. Call to make an appointment first if you plan to go to the apple store.

Slightly ligher spots on black screen? NOT dead pixels...

This is my 3rd MB after a series of exchanges for other problems. So far this thing is flawless.
However, I noticed that on a BLACK screen, there are two small oval-shaped sections near the center that appear SLIGHTLY lighter than the rest of the screen. It is really only noticeable when the entire screen is black. The areas simply look like there is a finger print on the screen, but us BEHIND the plastic. I tried using a microfiber towel to clean the area and it is not externally.
I know I'm being picky, and the spots are not visible at all on any other colors and looks smooth; it is only on a black screen.
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I think everything has flaws; it's just whether or not they're visible. The irony is you could have one that has one or two cosmetic defects and it lasts you 10+ years; however, could have one that is cosmetically perfect, but go through two or three logic boards in its lifetime. Anything is possible.
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My first blackBook had a slight bulge in the bezel, next to the isight--took it back to Apple three days later, they exchanged it no problems. The new Blackbook they replaced it with had a bad Return key (the scissor was broken). They replaced they key, no problems so far and I'm very happy w/ it. I have AppleCare not b/c Apple would tell me to buy it, but b/c I plan on keeping the computer for 3 years at minimum and don't want to deal w/ repair cost (if any).

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Hi,
First post here but looking for info on a really bizarre problem.
tl;dr - Installed 2 separate IPS screens and both had identical dead pixels in an unusual pattern.
My X220 is out of warranty for starters, but I ordered a replacement IPS panel off a reputable source on eBay to replace my existing TN panel as an upgrade.
Upon receiving it, I had a weird shape of dead pixels in the bottom left corner of my screen which was in the shape of the number 3 - very unusual looking.
I then RMA'd the screen and received a new one .... however I have the same problem.
A weird shape down the bottom left of the screen which is full of dead pixels - about 20 black pixels in total.
I tried using 'unstick' kind of applications to get the pixels working again but had no joy.
Once I fit my TN panel back on, the issue disappears straight away.
Between each IPS screen, I actually replaced my i5 motherboard with an i7 motherboard, so it can't be the onboard graphics that's causing the issue.
2 separate mobos, 2 separate screens ... same problem.
Common factors are inverter and also the cable for the screen... but if it's working fine on my TN panel, I can't see that as the problem.
Here is a picture of it - hopefully someone can shed some light on this before I try RMA this one as well.
http://i57.tinypic.com/156zm39.jpg
Solved!
Go to Solution.

Welcome to the forum!
Dead pixels cannot be fixed by swapping the LED card or cable, it's a defect on the panel itself.
I can only speculate about a bad batch of panels, getting two with the same mistake is not something happening every day I guess.
I'd send it back and ask for a new panel.
/L40SX/240/240X/2*340CSE/360PE/365XD/380D/380E/380XD/380Z/390/560E/560X/2*570/2*600/600E/750Cs/755C/760CD/760EL/760XD/770E/A20p/A22p
A31/i1600/G40/R50p/R61i/S30/SL510/2*T22/4*T4x/11*T6x/6*T4x0x/6*T5x0/3*W5x0/W700/3*X2x/4*X3x/3*X4x/5*X6x/3*X6xT/10*X2xx/2*X200T/4*X30x/Z60m/3*Z61x
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IPhone 3GS Dead Pixel

Is it common to have dead pixel on iphone? Because it happen to me twice! First when i got my iphone it had 1 dead pixel, i went to change it within 7 days. When i got the new set it doesn't have it, BUT RIGHT NOW IM HAVING DEAD PIXEL AGAIN ON MY IPHONE. FROM 1 IT TURN INTO 3 RANDOM PLACES.

Not sure how common this is - not common with my original iPhone that is approaching 3 years old and not with my 3G which is approaching 2 years old this July/August.
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16gb iPhone, 2x exchange experience due to dead pixels :(

I got 8gb iphone 12days ago from at&t store and found out 16g one was released 10 days after the purchase.
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After turning on new 16GB iphone, I was dissapointed. Even before activation, I could clearly see a very bright spot in the black background, while holding the phone 50cm from my eyes. it was between the center and lower-left edge, closer to the center. it was visible on boot up and even in spring board. It annoyed me too much and with dead pixel testing tool, I could find 1 more big dead pixel and one not so big dead pixel(could barely see unless you look at the screen closely)
So I called apple and they told me to go see a genius in offline store. I made appointment and went there next morning. I just showed him two big dead pixels and he said I can use my warranty to get new one. We activated new phone together and before leaving the store, I connected to dead pixel testing website to see if there's any. I was very unhappy to find that it had 2 dead pixels around the center and a dust stuck in the lcd that appears as black dot on the screen. I showed it to the genius and he said every lcd has dead pixels and he can't get me another one because of those 2 dead pixels and a dust.
He told me the first exchange was just an exception he made. I was unsatisfied, first, because the 8gb phone I returned had absolutely no dead pixels, second, the 16GB I had before was better than this exchange, so I ended up with even worse one after paying $100 for extra storage and $40 for restocking fee. I know friends who have iphone and theirs have no dead pixels. I don't know how often deadpixels appear on iphones but what I knew was my 8gb phone and friends' iphones do not have dead pixels.
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Then she said that I can return this 16g one. I told her that I don't want to spend restocking fee again. She told me I don't need to pay that, contrary to what genius told me before. I just decided to get a refund and buy another one, but I wasn't mean enough to get a refund and buy one from them right after. I went to the other apple store nearby and got one. This time, there was no dead pixels, but just one tiny dust on the right edge on the screen which look like a tiny black dot. I decided to just live with it, because it's on the side and it just looks like other everyday dusts on the glass that I usually get, plus I'm tired.
Are deadpixels common in iphones? How's yours?
Message was edited by: saberchan

While watching a bought television show on my iPhone today I found a "pixel anomaly" as Apple calls it. It's not a dead pixel (black or always white) or stuck (I tried a pixel fixer video) but seems to be a dead sub-pixel (the red, green and blue that makes up a pixel). It appears lighter which makes me believe one of the colors is dead. It's a single messed up pixel but it is in the center of the screen. I'm torn whether or not to press the issue on it considering most pixel policies. I know that Apple is really good most the time with their displays. I'm just wondering their thoughts on a single sub-pixel.
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Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

Nokia N8 - Dead Pixel On Screen

Hi all. Last week I noticed that I might have 1 dead pixel on my screen. its a little black dot that stays at about 10-o'clock position on the screen.
I tried to ignore it, but I just cant because everytime I swipe pictures left and right, the black dot stick out, and my eye is staring at the dot instead of my pictures.
I had to sent my N8 back for a new replacement. It's a shame because I am really happy with the phone aside from that stupid dead pixel.
I just hope that my new replacement won't have any new problems or another dead pixels! I am worried that Nokia quality is dwindling...
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For sure it is sad that you had a black pixel.
But you will not be allone, And that is normal.
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There will be always some devices with problems, For them it is important to have a good and quick support and replacement policy. And Nokia, as I know the company, is handling this quite good.
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Smartwatch 2 screen dead pixels

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I got this unit as my birthday present last week. I was very happy about it, as i've been using Dell laptops for the past 6 years of my life, this is the very first time in my life that i'm getting a Lenovo laptop, and i gotta say i'm very disappointed. Friends around me saw me carrying a new Lenovo and they all went " oh my god, that's Lenovo leh !!!", and now i must say "it's no big deal, it's only Lenovo".
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just the next day, i woke up from bed, turned on the laptop, as windows 7 was starting up, i suddenly noticed there was a **bleep** dead pixel !!!!! it's so tiny that it could be so hard to see, if it wasnt windows 7 startup screen (all black with some colorful animation at the center) i wouldnt have noticed it !!! I googled on G460 having dead pixel, oh my, i'm certainly not alone !!!
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Now please let me know how do i return this laptop for repair or whatever you call it, as i work on weekdays in singapore and return to malaysia only on weekends, and this laptop was bought in Malaysia. looks like i gotta take a day off just to send this laptop back to lenovo..........what a big let down.
have had so many Dell laptopsand never had a single tiny problem with them......

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15" Retina dead pixels and hole in glass

After searching, it appears I'm not the only one who has encountered this issue, but I've decided to create another thread in order to bring more awareness to this issue.
Between the center and upper right corner of my 15" retina screen a stuck/dead pixel (possibly more than one) has apeared along with what appears to be a small pin hole or crater in the glass. At first, I thought there was a speck of dirt or something stuck to the screen but then realized after trying to rub it off and I believe actually getting some oils from my finger under the glass that it was more than a speck of dirt.
This, along with the common loose trackpad (that makes clicking noises) is COMPLETELY UNACCEPTABLE When customers pay in excess of $2000 for a computer, they expect it to last more than a year without all these issues arrising.
Since this is from the first batch of retina macbooks I am past the warranty. I will be taking it to an Apple store in hopes that they will understand and replace it.
I should also mention that I had already had the screen replaced under warranty shortly after purchasing because of multiple scattered dead pixels

I think I have same problems many buyers of MBP Retina did face. I bought the computers from an american guy living in Italy in december 2012 or close, during the first part of 2013 I noticed with horror a dead pixel appearing in the centre of the desktop. I tried some software solution to try to fix it if it was a dead pixel, finally I decided to take it to an Apple center in July 2013. There a guy took it in the back to the technicians and store manager and told me that there were a bunch of dead pixels, that although the pc was bought in the end of june 2012 in USA, and was out of warranty (one year) for some days, Apple had a zero tolerance policy for this problem and they were going to change it anyway, free of charges. I was about to leave for the summer and did ask if I was coming back in September it was the same, and he did answer yes.
Then, my fault!, I was always postponing the time to go, even because I do work with this pc, and the thought of not having it for ten days or more was leaving me really anxious.
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Thanks to all will help me on this.
Claudio

IPad 2, 64MB 3G w/ Dead Pixel

I stood in line for over 4 hours today for my iPad 2 (64MB, 3G, AT&T) and after I boot up it up the first thing right in the dead center of the screen -- a dead pixel.
FML.
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Message was edited by: Rilely

Anyone who says a genius may be able to fix a dead pixel is an idiot. A dead pixel can't be fixed, without replacing the LCD. A stuck pixel is possible, but I've never, not once seen a pixel be fixed.
That being said- I spotted a tiny black spot on mine. Not sure if it is dust under the screen or a dead pixel- either way my eye seems to jump to it when the area is blank.
Apparently the stores get a bunch of models in that aren't available for sale, but for situations like this. They can swap out no problem. If you want a retail swap- you've gotta wait for a model like yours to come in- which for me may mean a while since I have a job and can't get to the mall at 8am and wait in a line every day for their newest shipment.

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