IPhone 6 shutting off randomly

My iPhone 6 shuts off randomly after using the camera or camera apps and during texts.  It also needs to be plugged in while it still has 28% battery left.  Anyone else? I restored and activated as new without any resolution to the problem.  I am being told it's probably "an underlying hardware problem."  Not thrilled.

To rule out a software issue,  set it up as new device without using the latest backup, explained here:
iOS: How to back up your data and set up your device as a new device
If still problems after that, get it serviced:
iPhone - Contact Support - Apple Support

Similar Messages

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    Thanks for the suggestions!
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    & I have done a complete restore 2 times & a back up restore 3 times. Nothing seems to be working.
    I am planning on going to the Apple Store this week, wish me luck!
    But keep the suggestions coming if you have any, I'd appreciate it!

  • IPhone 5s shuts off randomly

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    Have you find the fix?
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  • IPHONE 5 shuts off randomly after update

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    The lock button does not turn OFF the iPhone. It will give you a screen with the option to turn OFF the iPhone. Possibly the battery is faulty. Make Genius reservation and take iPhone to Apple store for free battery diagnostic testing and evaluation.

  • Iphone has shut off randomly numerous times

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    Plug it into a wall outlet for at least 30 minutes, then try resetting it, again: Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
    If that doesn't work, make an appointment at any Apple store.

  • IPhone 3GS Shuts off Randomly

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    Apple battery replacement costs $80, but you actually get a new replacement iPhone 3GS.

  • IPhone 5 shuts off randomly, help me please

    I got this experience maybe 3-4 times already. The phone shuts off even there is a high battery percentage (like >50%). The temperature was normal for the last 3 timess it happened.
    I happened today again. But this time, the temp. around 32F. I went outside and enjoyed the snow. I took it off from my pocket to take pictures.
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    I went inside and charged my phone. It showed 42% battery.
    Should I get replacement? The phone is 2 months old.
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    mine is doing the same thing, it hits 50% and shuts down. now it has only done 3 times in the past 48 hours. The crazy thing sometimes it will turn on sometimes it will not. and trying to start it from the home/sleep button rest it may or may not turn on. I did a rest and restore, let's see if that makes any difference. My iPhone5 is on 5 weeks old and it is now become a concern of reliability for me. Never had a problem with an iphone but i guess there is always a first time.

  • My iphone 4 shuts off randomly..

    and the only way it turns back on is if I plug it in. I didn't have any new problems with it until I updated it to iOS 6. Sometimes when it shuts off it tells me I need to plug it into iTunes and takes me all the way back to the iOS 6 setup screen. Is there anything that can be done to prevent it from shutting off like this or a way to fix it, since I'm not able to go back to another operating system?

    The Basic Troubleshooting Steps are:
    Restart... Reset... Restore from Backup...  Restore as New...
    Restart / Reset
    http://support.apple.com/kb/ht1430
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414
    Also, try Deleting any Apps you have Purchased / Downloaded but you now never use...

  • IPhone 4 shuts off randomly, will only turn on after hard boot, then shuts back off within 10 minutes

    My iphone 4 just had its 30 pin port replaced and also i believe the battery was just replaced. It will only turn on with a hard start (Holding the wake/sleep + Home) then within the next 10 minutes it shuts back off. I have been trying to recovery mode restore it and it keeps having the problem. I am about to finish another recovery restore. Ill update if this fixes it.

    Whoever replaced the port and the battery made an unauthorized repair, as Apple never replaces parts (except for the battery). Whoever did it broke your phone. Take it back to them, as Apple will no longer touch it.

  • Iphone 4 shut off randomly and won't come back on

    I was out yesterday and I put my Iphone 4 in my pocket, the battery was on %70 and I took it back out to make a phone call and it must have shut it self off, I tried turning it back on and it wouldn't work. I've tried pressing the home and lock button but that doesn't work either, I've plugged it in to my computer and it;s no responce? The phone is cracked, and I've had it over a year.

    Plug it into a wall outlet for at least 30 minutes, then try resetting it, again: Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
    If that doesn't work, make an appointment at any Apple store.

  • IPhone 5 shuts off randomly

    So my phone randomly shuts down at any percentage. What happens is it shuts down at say half battery, then says its on low battery and that I need to charge it up, and then I will try to turn it on and it won't because of 'low battery". Then I will wait 5 minutes and try again and it turns on and the battery sign shows half full, then another 10 minutes later, it will shut down again etc etc. This is so annoying because I've been either calling someone or watching youtube or something and it just shuts down. I usually come home from school and put it straight on charge and leave it there overnight. Is it because I leave it on overnight, even though its probably full by the time in go to bed? Please help!

    bump

  • My iPhone 4 shut off randomly and wont turn back on.

    Well I was texting on my iPhone 4 and then when I went to look and see if the person had replied my phone was off! I tried holding the on/off button and nothing happened. Why is it doing this?? I have had it for about a month and idk if the color makes a difference but its white and yes I do have a heavy duty case on it. It has not been dropped in forever too. Thanks

    I got it to turn on looking at some other posts.. Press the home and wake button at the same time while plugged in the computer for 10 seconds works

  • HT4528 My iPhone 4 shuts off randomly and won't turn on until I plug it in

    even tried to hold down the home button + the power button

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the issue is resolved.

  • HT4528 My Iphone 4 shut off randomly and it was charged and it wont turn back on. My power button is broken though so I cant restart it. Help?

    Help please

    If it will not power on by doing a reset, take the device to Apple for evaluation and possible replacement.

  • My iPhone 5s turns off randomly and won't turn back on

    Yesterday my iphone just shut off randomly even after being charged at 100%. I gave it a hard reset three times and it finally turned back on. But today it blanked out again and every time I try to turn it on the apple icon pops up but then disappears. The screen goes black and nothing happens. I've tried the hard reset and that doesn't work, I've even tried holding down all four buttons and it still doesn't work.

    Hey MetalGuy75,
    Thanks for the question. I understand that you are experiencing issues with your iPhone. The following resource may provide a solution:
    iPhone is unresponsive and displays the Apple Logo
    Review this article: iOS: Unable to update or restore.
    via iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thanks,
    Matt M.

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