IPhone 6 stuck on red screen/apple logo

Brand new iPhone 6 randomly crashed and is stuck alternating between a red screen and the apple logo.
Tried to do a full restore through iTunes but no luck. Any idea what the problem is and how to fix it?

Hello there, markmoor16.
The following Knowledge Base article offers up some great steps for troubleshooting iOS when it is not fucntioning as expected:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

My iPhone is stuck on the black Apple logo screen.

Hi,
So I just bought my friends used iPhone 2G. So in the car, on the way home, I reset everything on the phone because his all his stuff was on it. So when I got home it said it was done, and it was stuck on the black screen with the white apple logo. I shut it off thinking it would come back on and go to the slide to unlock screen. Nope. It is still stuck on the black Apple logo screen. Keep in mind, this phone has never been attached to my computer. Please help me. I'm really excited that I bought this. Now I REALLY want to use this.
Thank you,
DJ

Do you plan on activating the iPhone with AT&T?
If so, are you currently an AT&T subscriber?
If you plan on activating the iPhone with AT&T, you need to get a new SIM card from an AT&T corporate store.
When connecting the iPhone to iTunes for the first time with the new SIM card inserted, you should be prompted with the AT&T activation process.
If you don't plan on activating the iPhone with AT&T, did your friend include the no longer activated SIM card inserted in the iPhone - the SIM card that was used with the iPhone when it was activated with AT&T? If so, you can restore the iPhone with iTunes on your computer as a new iPhone. Activation with AT&T will not be required, but the no longer activated SIM card (the SIM card that was used with the iPhone when it was activated with AT&T) must be inserted in the iPhone to complete the restore with iTunes process.

About imac (early 2008 24") stuck on grey screen apple logo spinning wheel

HI all just wondering if any body has experienced the grey screen apple logo spinning wheel and also switches off and back on all by itself after 5-10 minutes in the past or recent.
how did you get on did you sort it?would like to read some feedback on this subject thanks

Generally that indicates a serious problem with the hard drive.
Power down, hold alt key at power on, what shows as boot choices?
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Report what happens or doesn't please.

IPhone 6 stuck in red screen starting loop and won't restore.

Ok, so i've been using my iPhone 6 happily since release day, the only problem I had was a flickering white line at the bottom of the screen while browsing certain webpages and using certain apps. It got to the stage where it was annoying me enough to make me contact apple support. The advisor told me to reset my settings and that should fix the problem... It didn't, it has just made things a whole lot worse! My phone failed to restart after resetting my settings, and has been stuck in a startup loop ending with a red screen for about an hour now. I tried a hard reset with no luck, and now I've just tried restoring it using iTunes, but the restore process says it will take 25 HOURS! ..After about five minutes, and while still connected to iTunes, my phone started going back through the red screen loop and the restore looks like it won't do anything. Please help! I tried to contact apple live chat again, but conveniently it's not available at this moment...
Cheers,
Matt

yes, just to say a big thank you to Apple ...realizing today while browsing these forums that I haven't been the only one. Happened to me when I updated from 8.1.2 to 8.1.3 OTA... device (iPhone 4s) stuck in recovery mode ... how nice, this has never ever happened to me after years of using iOS, whether I updated OTA or via iTunes, never. I was then delighted to experience the restore process ... wasted hours doing that thanks again ! (I have many apps and a big backup so...). Seriously, this is unacceptable.

Macbook stuck on gray screen, apple logo, and loading symbol?

I just purchased my Mac a couple of days ago. Working fine for awhile, but now it "chimes", goes to a gray screen with the apple logo and the loading sign. It is stuck there and I am not sure how to proceed. Thanks for any help.

Disk Utility can repair the disk this way:
-Search your installation DVD's.
-Insert the disc 1 and sthut down your Mac
-Start your Mac again while holding down the C key
-Now your Mac should boot from the CD, this can take some time.
-After a while you will see a installation screen where you can chose a language.
-Chose English and continue.
-Then click some time's next and agree with the "Software Agreement".
-Open Disk Utility. Top menu bar --> Utilities --> Open Disk Utility.
-Select your hard disk in the list of disks and volumes on the left side
-Go to the First Aid (tab somewhere on the right).
-Click the button to verify the permissions.
-Then Click the button to repair the permissions.
-Click the button to verify the disk.
-Then Click the button to repair the disk.
-Exit the Disk Utility and the installer.
-Restart your Mac

I am trying to recover or restore my phone but it either says, error has occurred or it says they cannot find my iphone. It is stuck on the loading apple logo. Please help!

I am trying to recover or restore my phone but it either says, error has occurred or it says they cannot find my iphone. It is stuck on the loading apple logo. Please help! I dropped it hard, maybe thats why it is not working.. and i put a new screen on it.

to doublecheck you tried everything error 3194 http://support.apple.com/kb/TS3694#error3194

Iphone stuck up at the apple logo

my iphone1.1.4 has stuck up at the apple logo screen with a spinning wheel behind it and restarts for regular intervals with a couple of vibrations.
i tried to restore it several times but the problem still exists.... some one please help me to solve this problem...very urgent....

There's something here that doesn't make sense. Neither of those are iPhone sync errors; both are OS X file system errors. Thus, either your Mac file system is messed up and you should run a repair on it, or your iPhone is badly messed up. Is the phone hacked, jailbroken, had installer.app put on it or unlocked? If it is none of these take both it and your computer to an Apple store to have a genius look at it. (Make an appointment first.)
If it has been hacked or modified in any way we can't help you here, both because we don't know much about hacked phones and because if we did the thread would be deleted by the moderators.

My iphone 4 after update ios wont turn on and stuck in restore with apple logo and loading bar not move

When I update the ios on my Iphone 4 it wont turn on and I tried to restore it, but it stuck in restore with apple logo and loading bar not move at all, I contact apple support and they tried to help me but nothing work, then they told me to send it to replace it and I need to pay $149, that's mean if anybody has any problem with his iphone even the problem from apple software you need to pay, that's not fair at all.... I will try to sale all our apple device and by Samsung device to resolve this problems.

I believe this means that it is bricked, just sell it for parts, to someone like me

Hi, I reset my iphone 3gs, and it brought an apple logo on the screen so I restored it to version 6.0 but it can not accept a sim or connect to itunes for activation.what do I do, please help me

hi, I reset my iphone 3gs, and it brought an apple logo on the screen so I restored it to version 6.0 but it can not accept a sim or connect to itunes for activation.what do I do, please help me

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work.

After restore from backup, iphone is not getting start, only apple logo is there on screen

after restore from backup, iphone is not getting start, only apple logo is there on screen

Hi there.
Try some basic trouble shooting steps first, before looking into some advanced issues that might be causing this. The first thing I would try, is holding down the power button and home button at the same time until the screen turns off on you. See what steps you can take from there, if any.
Kind Regards.
- Mike.

My Iphone 4S keeps flashing between the Apple logo, blank screen and sign in. It will not let me sign in, nor can I power it off. Help!

My Iphone 4S keeps flashing between the Apple logo, blank screen and sign on screen. It will not let me sign on or power off. It started about 20 mins ago. One of my friends started having the same issue at the same time. How can I fix this?

Hi Bucky16,
If you haven't already done so, you may want to reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above does not resolve your issue, the next best step will be to restore your iPhone using a computer with iTunes:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks,
Matt M.

HT201412 while using sometimes my iphone 5stops working and shows the apple logo with white background for 5 seconds and in short time it returns to home screen.please solve it

while using sometimes my iphone 5stops working and shows the apple logo with white background for 5 seconds and in short time it returns to home screen.please solve it

Hi there bencong111,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
-Griff W.

After prompted to update 10.9.1, my MacBook Pro updates and went thru restart but failed...I tried to start my book and gray screen, Apple logo both on, chime sounded, then went to progress bar, less than half macbook shuts down...did few times, same!!

After prompted to update 10.9.1, my MacBook Pro updates and went thru restart but failed...I tried to start my book and gray screen, Apple logo both on, chime sounded, then went to progress bar, less than half macbook shuts down...did few times, same!!
Go to system repair, there is a prompt that cannot repair live etc....I don understand!!! Help, I need the book for work tomorrow!!

Thanks clintonfrombirmingham...
After clicking "repair disk" it says DISK UTILITY STOPPED REPAIRING MACINTOSH HD, DISK UTILITY CAN't REPAIR THIS DISK. BACK UO AS MANY OF YOUR FILES AS POSSIBLE, REFORMAT THE DISK, AND RESTORE YOUR BACKED -UP FILES....
written in red: ERROR: DISK UTILITY CAN'T REPAIR THIS DISK,,,DISK, AND RESTORE YOUR BACKED-UP FILES.
how can I back up when I cannot even start my macbook? I am stuck here and have lots of important files in the hd... Please help me? Thanks you!

HT1369 my iphone 4 will not turn on apple logo just flashes

my iphone 4 will not turn on apple logo just flashes

Hey laysams64,
I would follow these troubleshooting steps:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
from: iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Welcome to Apple Support Communities!
All the best,
Delgadoh

Why does my 4s keep returning tot the boot screen (apple logo) when I press the home button to see the lock screen?

3 or 4 times since I first fired up my iPhone 4S yesterday, it has displayed the boot screen (apple logo) when I press the Home button to display the lock screen. After 10-20 seconds the phone displays the lock screen, but at that point it has to search for a cell signal (as if the phone just booted up), which takes another 20-30 seconds.
Is anyone else having this issue?
Another thing that has happened only once, but that seems related, is that when I clicked the lock button on the top of the phone, the phone displayed the spinning circle that usually displays when an iPhone or iPad is shutting down.
Any ideas on what MIT be causing this?

Disk repair hasn't worked as well.
I just wanted to add a quick observation: after I tried the TM restore for the first time, Safe Boot in verbose mode seems to be stuck at this line "VBoxAdpDrv: version 3.1.0 r55467". This may point to the problem being a Virtual Box problem.
I use Virtual Box extremely rarely - haven't used it in many months. After a re-install, I'm going to remove it and then try the upgrade. If it works, then we've probably found the culprit. If it is real, Apple should maybe add a line saying Virtual Box known to cause problems with this upgrade (or fix it ).

IPhone 6 stuck on red screen/apple logo

Similar Messages

Maybe you are looking for