Iphone 6 Touch to return to call turns screen off before password

Just got this phone few days ago.. When going to voicemail it asks for password and when trying to return to call either im unable to
return to the call with screen turning blank... Sometimes it won't let me enter the password at all and just flickers off. Thus can't use the number key cause the screen flickers OFF. If there's no resolution this this issue I am considering returning the phone.
Thanks

You have other issues going on if you are having to call your voicemail number and you are on AT&T. They support visual voicemail and you should be downloading the voicemail to your phone and not having to deal with a phone call at all. Call AT&T and have them reset your voicemail if it makes a phone call when you tap on the voicemail button.

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