IPhone 6 trade-in promotion

I ordered a gray 64GB iPhone 6 from verizonwireless.com on 9/18, in large part to take advantage of the rebate offered for sending in my iPhone 4S. However, when I received the return materials there was an insert stating that I would not be eligible for the full amount if my iPhone 6 is not purchased and activated during the period 9/19 to 9/30. How am I supposed to take advantage of the iPhone exchange special if my estimated delivery, 10/22, is after the allowable exchange window?

I am very disappointed about conflicting information I am receiving from many Verizon resp about this promotion. Briefly, I have a 4S and would like the 6. I went to the store and asked if I gave in my 4S immediately, in store, could the $200 be immediately applied towards the purchase of my new 6? The rep said yes but I would need to wait for the 6 as it is backordered. I said I didnt mind as I had old phones that I could use in the meantime.
Today, I called Verizon to ask another question about the promo and I was told that because the 6 was backordered, I could not trade in my 4S and have the trade in value of $200 applied to my purchase of the 6. The phone rep said I would receive a VISA prepaid debit card with the Verizon logo on it when my 4S phone is returned by mail. (BTW, the Verizon store rep said any gift card I received if I chose to go that route, would be able to be used in store or towards my bill ONLY).
Which is it? I just want the 4S traded in and the $200 applied immediately towards a new phone (even if its on backorder)? Can I do this or not?

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Is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

The trade in and getting new phone are 2 separate events.
You could trade in your iPhone for $200, but then you need a new phone. Since you are still under contract, even though you just sent in your IP4, you cannot get a reduced price iPhone 6. You would have to pay full price, minus the $200 from your trade in.
Bottom line, to do what your thinking, you need to have an upgrade available.

IPhone Trade-In Promotion

A little over two weeks ago I signed up for the iPhone trade-in promotion and purchased a new iPhone 6 (as required). My iPhone 4S was "appraised" at $200 trade-in value. It is in mint condition.
I have been waiting for further instruction from Verizon regarding what to do with my 4S. Aren't I to receive some "return package", etc?
Thanks!
Bryan

Hello again, Bryan! Yes, you should be able to use your submission ID to get status. Try this link https://www.trade-in.vzw.com/status.php5#top and input your info. And I can certainly understand your desire to chat instead of call. Chat options are available through My Verizon Online (www.verizonwireless.com ) under the "Contact Us" link at the top right of the page.
Good luck!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Want to resolve your iPhone Trade-in promotion problem?

I have read enough sincere complaints. It is time to get serious with Verizon and their Trade-in promotion. First do try customer service again or a Verizon Store manager. If you have already give them another chance, document who you talked to, when, and what they said. You will need to show you tried to resolve the problem with them.   If you can’t work it out with customer service try this:
It will take a few minutes of your time but it will work.   First look up and print:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf
It is two pages and you have the right to Voluntary Mediation or Arbitration. I personally would select Arbitration. The form will have a link to the Better Business Bureau (BBB) www.bbb.org and enter the address for the Bureau in Basking Ridge, NJ 07920 which is where Verizon is located. Enter Verizon Wireless as the business name and you will see their BBB rating (as of today) is “under review”.
You can file the complaint online. Here is where you will need to document what you did, who and when you made contact with and what you are looking for to resolve the problem. Point out the Trade-in program was a “Promotion” and if they shorted you ask for the Promotion Value or if you got nothing ask for the Total Trade-In Value. You will need your Submission ID, make sure you include it in your BBB complaint and on the Notice of Dispute form.
When you have completed the Notice of Dispute you can mail it to the address on the form or email to:
[email protected]
You may get a call or an email and I wouldn’t expect it to take long. The BBB will serve as the Arbitrator, but I expect that Verizon will settle with you before the BBB contacts them, so that they can say they resolved the matter – remember Verizon’s Status is “under review” with the BBB.
I am having a hard time getting my head around why Verizon would allow their trade-in promotion to spoil customer satisfaction with their best customers. I also see this isn’t a new problem, there are complaints about the trade-in promotion well before the iPhone 6.
And I must emphasize I have long thought the individuals I interacted with at the customer service level were excellent and did all they could to address my issues. Do give them another chance.
I hope this helps you get what you should. Enjoy your new iPhone! I hope Verizon leaves my post up!

An update to my own experience. I did send an email to to the Verizon Trade-In program from their web page. I selected Contact Us and then selected the check status of my phone from the menu and sent an email. I did receive a an email from them about a day later saying my iPhone had been received, and this morning I received a second email with the full $200.00 Gift Card. I did this through chat customer service, thanks BrianP for the good customer service!
I did NOT have to file the Dispute form or a BBB complaint, my problem was resolved through chat customer service. It did take awhile, but was within the 6 week expectation time they originally set.

IPhone 6 trade-in promotion: must activate by 9/30?!

I preordered an iPhone 6 due to ship on 10/3. I am doing the trade-in promotion with an iPhone 4 for $200. I just received the shipping materials which say that the promotional offer only applies if the iphone 6 if it is purchased AND activated before 9/30. Is this true? I was under the impression that it just had to be purchased before 9/30. This would be especially upsetting because I pre-ordered the phone at 3am on release day, and was pushed to the back of the line because verizon screwed up the shipping address (my suite # was cut off). How am I supposed to activate my iphone before I receive it?!

Rbf1138,
Please allow me to put your mind at ease! You can read the official explanation under the "iPhone Trade-in Promotion" right here http://vz.to/1slXXHx, but I can assure you that's not exactly how it's working.
You simply need to submit your trade in online, which it sounds like you've already done, by 9/30. Then, you will wait to receive your iPhone 6. Once you receive your new phone and have it activated you are to return your old device back to us within 7 days - no later than 12/1/14.
SarahO_VZW
Follow us on Twitter @VZWSupport

IPhone 6 Trade-In Promotion Code That Works

Okay, loads of posts about not getting the promotional amount and so on. I am in the same boat EXCEPT I haven't shipped my old iPhone back yet. I have been on the phone with Verizon three times trying to figure out how to get the trade-in page on their site to get the credit correctly stated so the shipping materials can be sent.
I received this promo code from a Verizon Customer Service rep this morning who actually called me back. It was accepted by the vzw site and prints a receipt with the appraisal amount as well as the difference between that value and $200 so it totals up to what was advertised in the promotion. It is working as of today, November 5th, and I don't know for how much longer it will continue to do so.
The website to use is: www.trade-in.vzw.com
The promo code you enter that is currently working is: CAREIPHONE6200-Z3PG-8DV4
IF you're planning on getting the trade-in promo amount of $200 they (Verizon-VZW) tells me I have until December 15th to send my old iPhone to them. Problem was NO promotional code. The old one didn't work after the promotion's end date. Of the posts I've read, most seem to be having trouble getting the full $200 pop for at least these common reasons/excuses from VZW (a contractor they have handling trade-ins). The list (likely not complete):
1) Cracked screen
2) Won't power on
3) Case cracked
4) Bad, missing or non-functional buttons
5) Lock code still active (prevents access--yes, it does)
6) Still connected to iCloud
7)Find My iPhone still active
Without documentation of the phone's condition the whole thing becomes a finger-pointing game. I've decided to do the following and recommend you do something similar if and before you send your old iPhone back:
1) On the old phone, go to Settings/General
2) In the right column of the General options at the very bottom is a Reset option
3) Use this option and select Reset Phone And Erase All Data (wording may different but it's close enough)
4) If you have an access code on the iPhone you'll have to enter it to do the process
5) Two, "Are you sure?," style prompts must be pressed to verify you REALLY want to do this.
6) After the second Are You Sure prompt is answered, the Apple shows up on the screen and following a complete reset and erase you're greeted with the Hello screen where you'd begin setup. At this point, the phone should no longer have an access code and should have been logged out of iCloud.
7) Go through the setup screens and skip the ones that ask you to create a lock code, skip setting up an Apple ID and password, skip connecting to WiFi, DO SKIP turning on Find My iPhone. When you successfully reach what will now be an original Home screen, RUN THE RESET AND ERASE AGAIN. This verifies for you that there is no iCloud connection, and no access code.
8) Take close up pics of the screen, the back, the sides, the buttons, the data/power port, everything. Even better, record a video and go from inspecting the iPhone's condition to and through a setup as described above to show there is no connection to iCloud or any access code. Then go begin the Reset and Erase process (still while recording video).
9) Lots of users here write of the poor quality of packaging provided for shipping the trade-in, so if you still have the original box put the phone in that. Otherwise use some bubble wrap or another small sturdy box so the screen doesn't get broken or buttons stop working from poor handling by USPS or other shippers.
Why pics and/or video? If you have to take the matter to arbitration or seek remedy from the BBB or other consumer resource there is nothing more convincing than good documentation.

I can absolutely see the confusion regarding your trade in promotion, chimera09. But no worries! The iPhone trade in offer has a unique detail that will allow you to wait until you've received your iPhone 6. You can disregard the 30 days from submission that applies to the usual trade in program. The original portion you listed "return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14" is correct.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Best Practices for iPhone 6 Trade-In Promotion?

I want to trade in an old iPhone 4 for this iPhone 6 trade-in promotion which would (in theory) net me a $200 gift card (or bill credit) as long as I purchase a new iPhone 6.
Great, I'm all over it.
I went to the nearby corporate store, iPhone 4 in hand, and ready to trade in and order the iPhone 6. As we know the 6 is on back order. The solution specialist told me go ahead and place the order and after that I could request an envelope and once my 6 arrives I have 7 days to send the old phone and 6-8 weeks later I would get the $200 gift card. I asked if I could go ahead and process the trade-in in store and he said "no" since they were on back order I can't process the trade-in until I activate the 6, which completes the transaction. He did say that if I receive my new iPhone 6 before 10/15 I could bring the new phone in for activation and they could process the trade-in at that time and issue me an instant credit.
Problem is I don't want to send my phone off in some envelope...to Verizon. Are you kidding me? Search this forum for "trade-in" and you will see all the people who thought they were in for a $200 gift card but were surprised to receive a different amount for some reason...wont turn on, find my iPhone not disabled, water damage, etc. Trouble is, you DO NOT get your phone back, per the offer's fine print.
So here I am waiting for my new iPhone 6 to ship, but I don't even have a tracking number yet and the "Will Ship By" date on Verizon's website just went from 10/31 to 11/7 for the one I chose. Either way, it won't ship in time for me to get to the store by 10/15 to process trade-in onsite and receive the instant credit.
I will not be sending my trade-in phone in an envelope to Verizon. Not now, not never.
***HERE IS MY QUESTION*** Please do not direct me to this website: Verizon
Assuming my trade-in is eligible, what are the steps I need to take to receive the instant $200 credit for my trade-in?
If I receive my new iPhone 6 before 10/15, can I take it to the store and activate it and process the trade-in on site, as I was told by the solution specialist?
Now that I have ordered the iPhone 6 can I go to the store and process my trade-in onsite for the instant credit before my new iPhone ships?
Can I cancel my current order and (even though the iPhone 6 is on backorder) go to the store and re-order and process my trade-in at that time onsite, for the instant credit?

Assuming my trade-in is eligible, what are the steps I need to take to receive the instant $200 credit for my trade-in?
If I receive my new iPhone 6 before 10/15, can I take it to the store and activate it and process the trade-in on site, as I was told by the solution specialist?
Now that I have ordered the iPhone 6 can I go to the store and process my trade-in onsite for the instant credit before my new iPhone ships?
Can I cancel my current order and (even though the iPhone 6 is on backorder) go to the store and re-order and process my trade-in at that time onsite, for the instant credit?
1. Yes
2. No
3. No, you need a new 6 activated on the account

Pre Order using trade in promotion

If I pre-order the iPhone 6 and use the trade in promotion, how do I use the gift card if it takes about 4 weeks to receive the card and i assume you have to pay for the phone right when you pre-order, yet you don't have the gift card yet?
Also do you wait to send in your phone until the new phone arrives or do you have to find a replacement?

The gift card can be used toward your bill. So when you pre-order, just put the cost of the phone on your bill. When I did the trade-in promotion, they said when my phone was delivered that there would be package material for me to send in my old iphone then I would get my gift card in 4-6 weeks.

IPhone Trade In - how long until received?

Mailed my 2 iPhones in over a week ago and still showing up as "not received". Does anyone know what the current timing is for Verizon receiving the phones and issuing the gift cards?

I am nervous as well. I was already frustrated that when I went to my store to do the trade-in promotion, that of course they were out of phones and explained my new iPhone6 would have to be shipped at a later date. Fine. That was I suppose expected. He also told me about how to get the shipping materials. Great. Did that, shipping materials arrived and my new iPhone shipped earlier than expected. So on the same day I activated the new phone, I mailed -- exactly spot on to their instructions --- my old phone in their provided packaging. When I took the package directly to the post office, I did think this was weird that there was no tracking number. I am sure thousands of these phones in the same packaging are being shipped so who knows who might have sticky fingers when it comes to these being transported. I was NEVER offered and/or instructed to go to my store to exchange. I was told I must do it through this packaging. I also, guess was too naïve to realize I could have maybe created a tracking number at the post office. Here nor there, I shipped the phone on 10/3 and status of phone still says Not Received. I just want to know they have gotten the phone and the promotion is "in process". The instructions should have declared or suggested to obtain your own tracking. So of course I call, just to make sure the promotion is backlogged, and I get hung up on by automated message. This is terrible. So now I wait and hope my phone made it to the facility. I agree with comments that this promotion is poorly thought out and/or handled. To not even get to speak to someone, is beyond. I realize it's only been a week (as I see others have been waiting longer) but shouldn't they at least provide the peace of mind that your phone has made it to the facility and gift card will be processed when they can? Or, should I not be able to speak to someone?! They sure want to speak to me if I don't pay my bill! Really just want to know if my phone is there, & I can patiently wait for the gift card. Ugh!

How long does trade in promotion last?

I have two each iPhone 4's, I will be sending in for the gift cards, as I ordered two new iPhone 6's.
How long is the 200.00 trade in promotion for? I figure it would be best to wait until I receive the new iPhones before I submit online my 4's for trade in?

Dburne,
That would absolutely be best and we have everything set up to allow you to do it that way. You must start the process online here http://bit.ly/GGnDDC before September 30, 2014 and then return your old iPhones before December 1, 2014 to qualify.
SarahO_VZW
Follow us on Twitter @VZWSupport

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

thanks, a HUGE suggestion for you: Please add that to the restrictions of the trade-in details online, it mentions that nowhere and is VERY deceptive. Since at least 90% of 5c and 5s users are under a 2 year contract and both phones have been out just a year, there will be a majority of bitter customers who fell for the ad and will be taking advantage of the buy out options the other carriers are offering.

Issue with iPad air trade in promotion.

I went to the Rego Park NYC Bestbuy store (Store 483) today and tried to trade in my iPad 4 32GB wifi because of this promotion.
http://www.bestbuy.com/site/promo/trade-in-offer-129347?ref=199&loc=iH2PRtf/I7g&acampID=1&siteID=iH2...
The girl from customer service did not know anything about it so I asked for a manager. The manager knew about the promtion and took my iPad. She offered me $246 in gift card but she said that I will not receive the $50 trade in coupon toward a new iPad Air 2 purchase. I aruged briefly with her but she insisted that was how it works because the promotion can only guarantee a minimum trade in value of $200 and since my iPad 4 has a trade in value of $246, it will not be considered as an eligible tablet. Could someone from Bestbuy explain how this promotion really work? Because it doesn't make sense at all if i do not get both the gift card and the $50 coupon. I read about this promotion from various forums and lots of people getting both the gift card and the coupon.

Hello TommyLai,
I have to say I’m rather bummed that I don’t have an older iPad model to trade in. With the gift card and coupon provided with this offer, you could potentially get a new iPad Air or mini at half price (or close to it)! I’m disappointed to hear that our Rego Park location wasn’t quite up to speed with the promotion though, leaving you absolutely confused and without a cool new iPad. I’m truly sorry for this oversight.
According to our Trade in and Trade up promotion, you should have received either a $175.00 or $200.00 gift card for your trade in. Because your iPad 4 was worth more than those amounts, you were correctly offered more than the guaranteed minimum. This shouldn’t have disqualified you from receiving the coupon though. As long as you were intending to purchase the item listed on the coupon, it should have been provided with your trade-in receipt.
I’d like out to local leadership at our Rego Park location and provide them with the necessary details about this promotion. However, I’m unable to locate your Best Buy account, and I’d like to provide them with as many details as possible for further reference. Please know that I’ve sent you a private message to collect some information. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Trade in Promotion for Note 4

I went into my nearest Best Buy store 2 days ago and pre-ordered the Note 4 for Verizon. Quick story, I was checking around the Best Buy site yesterday, browsing, and went to the Note 4 page to read over the promotion again. I noticed something that upset me. The price of the Note 4 for Verizon had increased from $299.99 to 349.((. I was not happy about this, and went into Best Buy to inquire about it. The manager wrote a note on my pre-order sheet that said the $299.99 price would be honored regardless of the price at time of pick-up. I asked him about the promotion while I was there.
This is what I was told IN-STORE by a BB manager:
"As long as you bring in a working smartphone that DOES NOT have water damage, and DOES NOT have a cracked screen, the phone will be eligible for the promotion. The $200 gift card you receive CAN be applied to the total cost of the phone."
Regarding the thing with the dates, as long as you PRE-ORDER before 10/16, you will be eligible for the promotion.
I'm hoping a Best Buy employee can chime in here and confirm all this. I too was worried like you, but if any funny business happens at the time of pick-up, I will definitely not screw around, and will cancel the entire thing before I accept not getting the promotion for any reason. I have asked multiple times now and have been assured that I'll be fine. This promotion is the whole reason I am upgrading through Best Buy and not directly through my carrier, and I hope I don't regret it.

Hello caseyb,
As someone who just recently got her hands on a smartphone for the first time, I can now appreciate how exciting the whole process can be. Getting a $200.00 gift card would be icing on the cake, so I can understand why you would want concrete answers about our trade-in offer included with pre-ordering a new Samsung Galaxy Note 4.
While we don’t anticipate it, pre-order prices can fluctuate over time given how far in advance we make items available to our customers. However, please know that you are guaranteed the lowest price with your pre-order. This means that if you purchased the phone on sale for $299.99 and the price rose to $349.99 the next week, your order should stay at $299.99. However, if you purchased it at $349.99 and the price drops to $299.99 after ordering, your order should drop down to the $299.99 when it’s ready for pickup. This is in accordance with our pre-order policy found here.
To qualify for this trade-in offer, your current phone must meet the following requirements:
1)      It must be able to turn on using battery power alone. Phones that require to be plugged into a power source to turn on will not qualify.
2)      The phone must be free of any cracks to its body or screen
3)      The phone cannot have liquid damage of any kind.
The dates listed on the promotion are a little tricky though. Like your local store manager stated, as long as you pre-order the Note 4 between 09/19/2014 and 10/16/2014, you should be able to take advantage of the $200.00 gift card we are offering with a trade-in promotion.
Having said this, please know that not all Best Buy locations are able to participate in this promotion. This is because some stores face county laws that require them to have a pawn license to accept trade-ins or have strict laws they must adhere to in terms of when payment for the trade-in may be issued. This is why we offer a store locator (found here) to help find participating locations.
Overall, you shouldn’t have problems with this promotion as long as your store of choice is able to accept trade-ins and your current phone meets the requirements above. If you have any further questions though, please feel free to let me know.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Old iPhone trade in for iPhone 6?

How do I go about the free iPhone 6 with old iPhone trade in? Do I do this in stores? Do I trade in my old one before I preorder? Do I wait until they are available in stores? Can anyone explain this whole process to me?

Thanks so much for asking! We knew this would be a hot topic. Don't trade in your phone before you get a new phone. We don't want you to be phoneless.
You can accomplish with with pre-orders as well as upgrading in the stores.
Beginning on 9/12, for a limited time, customers can trade-in an iPhone 4, 4s, 5, 5c, and 5s from any carrier with the purchase of a new iPhone 6 or iPhone 6 Plus and receive a $200 gift card (iPhone 4, 4s, 5, 5c) or $300 (iPhone 5s).
This can be done at the store or you can submit for the device trade in online at http://vz.to/17tYyaN.
It is imperative that you disable Find My iPhone http://vz.to/1wwKZbR prior to trading the phone in to us to ensure that you get the proper trade in amount.
The trade-in Apple iPhone must be in good working condition based on Verizon Device Recycling Program requirements:
• Phone can turn on and off.
• LCD screen is free of cracks and functioning correctly.
• Phone and connecting ports are free of visible corrosion and water damage.
• Battery is present.
• Phone and charging port are free of cracks and dents, and are not missing any pieces or chunks (not including cords or accessories).
• For iPhones running iOS 7 or higher, the Find My iPhone feature must be deactivated (turned off) before iPhone is traded in. -Tamara

Does anyone now when the iphone trade in program will start in the netherland

Does anyone now when the iphone trade in program will start in the netherland

No one here would know, as there is no one from Apple here.

Xbox 360 trade in Promotion

Could someone please explain the currect Xbox 360 trade in promotion. I've called 3 stores and no one seems to have any answers!

To clarifyit's the trade in an Xbox 360 towards an Xbox One.

IPhone 6 trade-in promotion

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