IPhone 6, unauthorized reseller and Warranty
Hello...
First of all I should mention I am living Malaysia.
The story is about my brother's phone who lives in Iran.
A couple of months ago he bought an iPhonr6 from an unauthorized reseller.
As you might know there is no authorized reseller inside Iran yet.
After buying he found the famous red screen issue on iPhone 6, but unfortunately the reseller doesn't accept any responsibility.
I want to ask you if I ask him to post it to me (from Iran to Malaysia) can I go to an Apple shop and ask them for using its warranty?
If Yes, is there any specified document that they may be needed?
If No what can we do?!
Kind Regards
Mostafa
The phone originated in the US, so if the phone originated in the US, then the warranty is only valid for the US, it is country specific, so this means that you will have to take the phone back to the US to be able to get a warranty repair. They will NOT do this in Malaysia, because the phone did not come from Malaysia and if they need to give you a replacement phone, then they will not stock the same models as they differ between countries, which is why iPhone warranties are country specific and NOT international.
If you cannot take the phone to the US, there is nothing for you to do and there is nothing your brother can do - he cannot get the phone repaired and he will not be able to use it. Suggest to your brother that he takes the phone back to the re-seller for a full refund.
Go to another country that has an Apple store and start again by buying a phone from a legitimate source and not an unauthorised one that you will never be able to use.
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