Iphone 6 was mysteriously cancelled, reordered, and cancelled again all by the system

Question

I am a new verizon wireless customer nearing the end of my at&t billing cycle. I haven't even received my phones yet but I have already had the worse experience ever.
I ordered two iphones on 9/13 when the delievery date was still set at 9/19 in stores and I also ordered a samsung s5 which was shipped to my brother within days. The 9/19 delivery date was crucial since my brother's account would start earlier and we are supposed to be sharing 10 gigs of data. The sales associate was able to credit us $30 to compensate for the preorder delivery date not aligning with our plan's start date.
However when 9/19 came along and no phones were delivered to my house, I checked online and my order was now set to be delivered by 10/7. I went to the verizon store immediately and the manager apologized and said he couldn't do anything and that it was just very backordered. Everything was still okay with me at this point since I understood the iphone being in high demand.
Then the crazy things happened. On 9/23, I received email saying that my preorders were cancelled. I NEVER cancelled them. An hour later, I was emailed receipts saying that I had gone into the verizon store and ordered two new iphones that day BUT I never did this either. Than, another hour passes and I receive emails saying the two phones I had 'supposedly' ordered that day were also cancelled. Lastly, I get an email saying one of my phones has shipped and is supposed to come on 9/19 but at this point, it was already 9/23.
After a stream of all these emails, I headed into the store the next day to figure out what the heck had happened. According the manager, the sales people whose names were on the receipts of our 'supposed' orders did not even work at that store. He also suspected hackers had somehow done this. After numerous phone calls to customer service and hours sitting at the store, we were able to reorder the iphones..but with a later delivery date of course.
* I would like to mention that the manager and sales person were extremely kind and helpful but they could only do so much.
Now, my mom and I are looking at either days with no cell phones (while we wait for our iphone 6's to arrive) or paying an additional month for at&t WHILE paying for verizon already since my brother's contract has already started.
I really hope verizon will actually look into my situation because this was definitely an internal issue. While I know other people's phones have been mysteriously cancelled, I do not know of anyone who's account has gone through so much strange activity as mine.

Answer 1

I also pre-ordrered on 9/12 a 128GB Gold 6 Plus. When ordering, it gave me the option to Bill to Account, which I did for about 1/2 the price of the phone. Little did I know that when Verizon tried to ship the phone, it attempted to charge my bank act the ENTIRE AMOUNT of the phone!! Well, there wasn't enough money in my checking acct for that, only what I had originally planned on paying outright, $250. So because of that, the order didn't go through and Verizon CANCELLED MY PRE-ORDER! I never got an email or anything. I was SUPPOSED to get my phone by 10/3 or something like that.
On 10/1, I called Verizon and asked  them where my phone was in the queue. The Rep tells me that my order was cancelled and why (I didn't know any of the above information when I first called). and didn't I get an email alerting me to such? NO!!! Boy was I mad!! Still am very upset with how this whole pre-order thing was handled. My Sister-in-law walked INTO a Verizon Store  (or maybe Best Buy) ON LAUNCH DAY and got a new iPhone 6! Here I am almost 2 months later, a Verizon Customer since 2008 and I am STILL WAITING!! I was so very angry but didn't lose my cool. The Rep offered me a $25 inconvenience credit on my bill, which I gladly accepted!
I ended up ordering again on 10/1....I JUST got shipment notice today that my IPhone 6 Plus 128GB in Gold is shipping out so hopefully it'll be in my hands on Monday!!!! I'd call Verizon and ask them why your order was cancelled, they'll be able to help you faster than waiting for a Rep to answer you here and ask about getting an inconvenience credit