IPhone 6 will not unlock

I cannot unlock my iphone 6 with my passcode. I rebooted it so it will not use my thumbprint.
what should I do?

You will have to restore the phone: http://support.apple.com/en-us/HT204306
~Lyssa

Similar Messages

  • HT201401 My iphone will NOT unlock with my CORRECT passcode.

    My iphone will NOT unlock with my CORRECT passcode.  I can't even backup and restore on itunes because it's locked.  What can I do?  Does anyone have experience with this and know how to fix it?

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
    A Complete Guide to Recover Your iDevice if You Forget Your Passcode
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • HT201328 My iPhone will not unlock after the restore on iTunes.

    I request to unlock my iPhone from AT&T they send my e-mail that to plug my iPhone in to iTunes and I did the process after the restore my will not unlock.

    Check the status of unlock on-line.
    https://www.att.com/deviceunlockstatus/client/en_US/?
    Bring to their notice.

  • My iphone will not unlock after the new ios7 update

    my lock button is also broke so how do i get my phone back to normall

    Check the status of unlock on-line.
    https://www.att.com/deviceunlockstatus/client/en_US/?
    Bring to their notice.

  • Can not open lock on iphone will not slide

    my iphone will not unlock, i cannot slide the lock over  to open it, it has been playing up for a couple days not able to type a few different individual letters, now i cant even open it, any ideas

    Any takers ?

  • HT5163 my iphone 4s is unlock to orange uk ileft orange gon to tesco o2 because i left will not unlock it will you ulock

    hi my iphone 4s is unlock to orange uk i left orange gon to tesco o2 i  have unlock sim but orange will not unlock my phone because i left will you unlock it for me
    <Personal Information Edited By Host>

    Apple does not unlock iPhones - only the carrier to which the iPhone is
    locked can initiate the unlock. You will have to work with Orange UK to
    get your iPhone unlocked and there is no other legitimate way to get the
    iPhone unlocked. 
    Enjoy the spam the spiders will send you - not wise to put your email
    in a public forum. Same for publishing your phone number.
    Forum etiquette is that your question will be answered
    in the forum and not emailed to you. That procedure is used so that someone
    else searching for the same problem will see any responses here while
    they would not see anything emailed to you.

  • Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature.

    Iphone 4 will not unlock but the same portion of the screen is active using SMS or any other feature. What is the issue?

    It won't recognise it at all, but luckily I backed up very recently.
    I've booked an appointment with an Apple store who promise a working iPhone within 10 minutes of your appointment, whether fixed or a brand new iPhone.
    Thank you both for your suggestions. I'll leave the question unanswered incase people have any other suggestions or similar issues.
    Cheers.

  • Iphone 3 frozen will not unlock

    iphone 3   frozen will not unlock by pressing the home key and top right button together for ten seconds

    hello slick try hard resetting your iphone (by holding both power button + home button untill the device restarts and shows the apple logo) if that didnt work try a fresh restaure in itunes

  • HT1430 my iphone 4 will not unlock

    My iphone 4 will not unlock. It switches on, accepts the code then says 'unlocking please wait' but does not unlock.

    Try a reset. Hold Sleep/Wake button and Home button down until Apple logo appears. No date will be lost.

  • Updated my iphone 4 now it will not unlock with pass code

    Updated my iphone 4 with latest ios now it will not unlock with pass code.;

    Enter the correct passcode and the device will unlock every single time.
    If the passcode has been forgotten, restore the device via iTunes on the computer.

  • HT1212 my iphone will not reapond to touch cant slide to unlock and cannot reset on itunes because I can't unlock passcode and have never sync to itunes?? Ive tried the hold home button/ wake button it doesn't fix it

    My iphone will not respond to touch to slide to unlock- I have tried home/sleep button reset it works but doesn't fix problem. Also I can't sync to itunes due to having passcode and can't unlock ?? i also never have synced my phone to itunes acct.

    First Try This...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If you try these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
    Be sure to make an appointment first...

  • My iphone 4 will not unlock when I press the home button, I have to alternate between the home and off button multiple times before my home scree will appear

    My iphone 4 will not unlock when I press the home button, I have to alternate between the home and off button multiple times before my home scree will appear....please help!!!???

    Do a reset
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

  • Bell Canada will not unlock iPhones.

    On December 19th 2012, I tried to get Bell to unlock my old iPhone 3GS, Bell is openly telling their customers that they cannot unlock old iPhones because Apple will not allow them too, as long as I (current Bell customers) are under any kind of contract with Bell. Bell says Apple will not send them the "unlock code" to allow them to unlock the iPhone. I learned that was a flat out lie from an Apple customer service person that I called as soon as I hung up with Bell.
    I have learned Bell is the only company in Canada that will not unlock iPhones, I have seen on the Internet that they are considering changing there rule for unlocking iPhones. I'm just wondering why Apple is allowing Bell to put Apple in a bad light like this when it is a flat out lie against Apple, hurting their reputation.
    If anyone has any info on this subject feel free to let me know.

    Nor will Virgin unlock iPhones.  When I asked a customer rep at a kiosk I was told Virgin does not unlock phones.
    Virgin is subsiduary of Bell Mobility.

  • HT4528 IPhone 5C will not unlock. The screen is none responcive to touch

    IPhone will not unlock

    Restart the phone by holding down the lock and home button until you see the apple symbol, if that doesn't work please take it to your local Apple Store

  • I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • My iPhone will not work in landscape mode anymore, how do i get to work again

    my iPhone will not work in landscape mode anymore, how do i get to work again??

    Double click round home button then slide icon on the bottom of screen to so you go all the way to left.  There you will see a square icon with a circle arrow .  That is the screen rotation control button.  Tap on that to lock/unlock screen rotatio

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