Iphone 6 wont update and restore to factory settings

i update my iphone 6 to os 8.1.2 then an icon 'connect to itunes' appear, when i connect to itunes it says "your iPhone can't be updated; you must restore it to factory settings." Then i select restore then a prompt appears again saying "Are you sure you want to restore the iPhone “iPhone” to its factory settings? All of your media and other data will be erased, and the newest version of the iPhone software will be installed." then i click "restore and update". Then after several minutes of waiting a message appears saying "The iphone could not behbeh ko restored. An unknown error occurred (56)." Then i disconnect it from the usb cable, but the icon connect to itunes is still there and i cant turn it off or even return to my home screen. What should be the problem? I just purchased it 3 weeks ago. Can someone help me. Thanks.

Sounds like you are going to need to make a Genius appointment at your Apple Store. Earlier posts with this issue have indicated that the device had to be replaced.
Best of luck,
GB

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HT201210 tried updating my iphone 4 to ios6, stopped and completely shut my phone down tells me that i have to plug into itunes and restore to factory settings but will not let me do this????

tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???

Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out.

HT2527 While syncing my iphone 4s, its saying unable to sync and restore to factory settings. But, My iphone 4s is factory unlocked. If I restore to factory settings will it get locked to the carrier again.

While syncing my iphone 4s, its saying unable to sync and restore to factory settings. But, My iphone 4s is factory unlocked. If I restore to factory settings will the iphone get locked to the carrier again.

vamsi Pothugunta wrote:
While syncing my iphone 4s, its saying unable to sync and restore to factory settings. But, My iphone 4s is factory unlocked. If I restore to factory settings will the iphone get locked to the carrier again.
It all depends on the definition of "factory unlocked". If the phone was purchased directly from Apple and the receipt says "Unlocked" then updating or restoring it will leave it unlocked (Apple never uses the term "factory unlocked" as there is no such thing; phones are unlocked at activation time). Similarly, if it had been locked to a carrier and the carrier authorized it to be unlocked, and you went through the unlocking steps they provided, it is permanently unlocked.
Unfortunately, a lot of the phones sold as "factory unlocked" were actually unlocked by hacking in the "factory" in the basement of some shop somewhere. These phones at best will become locked to the original carrier if restored, and in the worst case will be permanently disabled if restored.

HT1414 I am unable to power off my iphone 4. I have restored to factory settings and restored a back-up. Please help?

I am unable to power off my iphone 4S. I have restored to factory settings and restored a back-up. Please help?

How are you trying to power it off?
And does a physical reset work?

I recently upgraded to iPhone 5 and want to pass my 4S to my Mum. I've cleaned it and restored to factory settings but it now locked and I don't know the passcode. What can I do??

I am passing on my Iphone 4S to a family member whol will change the service provider and sim. The phone has been cleaned and restored to factory settings. However it is also locked and requires a passcode that I don't know. How can I unlock it? ANY THOUGHTS? Thanks, Silvergoatee

See this
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)

"I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)"
That was all I could put in the initial "box." Then it brought me to this page with instructions on how to write a good sentence.
Proceeding ...
After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
Help ...
Running 8.0 on 5S
Thanks!

Betty I don't know if you fixed your hacking problem but I feel your pain. I've seen some strange things going on between my iMac and my iPhone and Apple has told me the same thing, call the police which I have done. The hackers have stole 500.00 out of my checking account have access to every internet account I use and no matter how often I change the password their right back on the account. I closed my FB account 3 times only to have someone reopen it. Right now I've got a link in my reading list (Safari) that if I click on it, it allows me to log onto my FB account anonymously.
I've seen a green folder come out of no where while I was trying to delete my passwords out of keychain when that green folder was put into the key chain I was immediately locked out. I than went into system preferences to try to make changes to my security settings, when I clicked on the icon it wouldn't open. I've seen log files of automator receiving commands and sending out my personal information thats on my computer.
I have a legitamate program called iExplorer that allows you to look at the contents of your iPhone back ups and saw a transaction someone made at the Apple store for some full length movies, some albums, ibooks and other apps but when I called the iTunes store and they said none of those items were showing up on my account. If their not on my account how can they be on my iPhone 6? One day someone was using my gmail account and unknowingly used google maps to search for an Italian restaurant, than a Mexican restaurant than a coffee shop and their search showed up on my iPhone but I didn't have my gmail account installed on my iPhone 6. Using my computer I logged onto my gmail account and looked at the maps history and sure enough there were the searches when I'd hover my curser over the link it gave me the longitude and latitude of the where the hacker was when he was using google maps. I know whoever reads this thinks Im crazy but I've documented everything and can prove the things that I have mentioned in this post actually happened.
One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before

HT4718 I want to install a new internal hard drive for my Macbook (13in, Late 2009) and restore to factory settings. However, I want to keep my Mac OS X Snow Leopard.

I want to install a new internal hard drive for my Macbook (13in, Late 2009) and restore to factory settings. However, I want to keep my Mac OS X Snow Leopard., which I downloaded from the app store. How can I restore computer with the updated OS?

What I did on our two computers was partition the hard drive so that both Snow Leopard and Mountain Lion can be used on the computers. This allowed me to be able to retain/use older applications and games on the Snow Leopard partition. This will allow you to do a clean install of Mountain Lion on the newly created partition. The Mountain Lion installer has a button that allows you to select another drive so you don't install it over Snow Leopard. I cleverly name one partition Snow Leopard and the other one Mountain Lion so I wouldn't confuse the two (I never claimed to be smart).
To partition, you need to have sufficient free hard drive space (I suggest 50 GB minimum). Boot off the Snow Leopard DVD or the disks that came with the computer and use Disk Utility to partition your hard drive into two partitions. If you plan to make Mountain Lion your primary OS, then you can reduce the size of the Snow Leopard partition so most of the free hard drive space is available for Mountain Lion. While booted off the disk, you can install Snow Leopard on the partition you want it on.
Restart and download Mountain Lion, remembering to select the correct partition before installing. I would make a copy of the installer and move it out of the Applications folder because the installer self destructs.
After getting all that sorted out, I found that while booted in Mountain Lion I could access the Snow Leopard partition. That allowed me to drag files and applications from Snow Leopard to Mountain Lion. Applications that won't work with Mountain Lion will be grayed out with a slash through them.

How can I wipe my hard drive and restore to factory settings without the use of the original OS CD?

I have a 2010 MacBook and I need to wipe the hard drive and restore to factory settings.
The problem is that even though I have the original disc, the CD drive has stopped functioning and will reject any disc put into it.
Therefore, is there another method to do this without the CD?

Not very easily. To restore to factory software you need the original installation DVD (CDs).
If you have another Mac which is the same make and model so that those installation DVD (CDs) would work, you can use a Firewire cable between the 2 Macs and then put your Mac to be reset into Target mode and use the other Mac to install the software. However I suspect that is unlikely.

TS1538 My Ipod 160GB Classic Hung. I connected and restored to factory settings. But later when I connected the data from I Tunes is not syncing at all. Please guide

My Ipod 160GB Classic Hung. I connected and restored to factory settings. But later when I connected the data from I Tunes is not syncing at all. Please guide

This is the iPod touch forum. I requested the moderators to move your post to the iPod classic forum.

ITunes won't recognize my iPhone 4, wants me to restore to factory settings?

I'm running iTunes 10.4 with an iPhone 4 OS 4.2.1. I tried to sync my iPhone but got this message:
"iTunes cannot read the contents of the iPhone. Go to the Summary tab and click Restore to restore to factory settings."
This is not a jailbroken phone, or anything like that, so I have no idea what's happened or how I can fix it. Or even how I can back up my phone at all.
I've also tried on three different computers, with the newest and an older version of iTunes (10.3), but I keep getting this same message.
What can I do?

Nope. You obviously didn't read (or didn't remember) the User Guide. I will include a link for you. If you use the iPhone as Apple recommends (so that you do NOT experience data loss), frequent backups are advised, as are synching contacts/calendars with an appropriate cloud service or computer-based contact manager like Outlook.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Find my iPhone stopped working when I restored to factory settings

I have an iPhone4. I set up my find my iphone account. Everything was working perfectly.
Then, one day I restored to factory settings and then restored from a backup. I didn't sign out off my find my iphone account, because I thought that it wouldn't give me any trouble.
Now, when I log in to me.com, or use the iphone app, my iphone can't be found.
I followed all the instructions showed here: http://support.apple.com/kb/TS2734
But still, my iPhone can't be found
I even tried creating an account with other email adress (hotmail) and still, when I log in to me.com, it says that my iphone doesn't have any available location.
So, I guess that it has to do with restoring without logging out, or deleting the device. But since I'm using the same mobile me account I used from the begining, and the device still has the same serial number, there should be a way to remove every device from my mobile me account and register it again as a new one, or something like that.
Any advice?

Fixed: went to Settings/iCloud, used Delete Account, turned phone off and on, Settings/iCloud, re-entered account info. Phone now found by Find My iPhone.
Additional details: when it wasn't working it always said "Offline".
Phone is currently running 5.1.1.

HT4623 IPHONE 4 wont update and recovery fails

My Iphone 4 does not update and is now on recovery mode and i've tried all trouble shooting and comes with -1 error!!

Hi there, today i decided to update my iphone4 to the newest IOS6 version, the update did not work, i went through the whole troubleshoot and called apple and they told me its broken on the inside and i would have to pay 129 pounds to fix it. THIS IS AN ABSOLUTE JOKE!
It comes up as (-1) error.
it keeps saying its going to recovery mode! and then it fails. seriously this is not right.
i've put an complaint in and will try to contact watchdog
NEED HELP

Wifi option is greyed out and wont fix after restoring to factory settings--PLEASE HELP!!!

my wifi option is "greyed out" therefore it doesnt allow me to connect to the internet. Ive restored it to factory settings, its still greyed out. Please, please, please help me out here.

See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar

TS2634 iphone 4s display darkens immediately after starting. has been updated, reset, restored to factory settings, etc. problem remains

caption says it all. we have tried everything. the screen goes out moments after being turned on. there is plenty of battery, it connects to itunes without problem, we have reset, we have restored to faculty settings, we have restored content, firmware has been upgraded.

Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device. Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.

Installed latest softward for my ipad 2 and now it want's me to connect to iTunes and restore to factory settings!? What do I do? I can't access the iPad2 other than a screen that shows a plug being inserted into the iTunes logo.

So I saw that my software needed to be updated, so I did it over wifi, then a picture with the plug being inserted into the iTunes logo appears on the screen when finished the install. I plug my iPad 2 into the connector and iTunes sees the iPad 2 connected. Then a window opens that says to restore to use iTunes. I click restore and a second message appears stating something to the effect "Are you sure you want to restore to factory setting all info will be lost."
NO I don't want to loose everything.
My iPad only powers on with the image of a cord pugging into the iTunes logo. I can't get past it and I don't want to restore the iPad 2 to factory settings.
What do I do?
Any help would be appreciated.
Frank

Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
 Cheers, Tom

Iphone 6 wont update and restore to factory settings

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