Iphone and ipod crashing "connect to itunes"

My kids are having serious issues with their iPhone 3 and iPod Touch 4 -- they restore and sync, then after a few hours the iphone gets the error "activation required" then eventually results in the "connect to iTunes" screen. The iPod Touch just freezes and goes to the "connect to iTunes" screen.
Could they both be running an app that's suddenly cuasing them to crash -- or a notification or locations services error?
Just seems odd that the both started acting up at the same time. I removed the last two apps they had downlaoded but maybe it's an update to an old app.
Any troubleshooting ideas?

My son's IPod touch is doing the same thing today and it IS saying activation required. And it wants to connect to iTunes. Trouble is we are in vacation..i cannot connect the iPod Touch to my computer with iTunes in it. All of hisovied, games, books are on this devices for this two week trip. I was thankimg Steve Jobs for
Keeping him entertained but now it looks as though he will have nothing. Does anyone know why this happened (so can prevent again) and second, if there is a way to fix without connecting to iTunes?

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After the latest update of iTunes does my iPhone and iPod not connect to iTunes but connects fine to Windows?

I recently updated iTunes and when I went to put music on my iPod, however, iTunes could not pick anything up even though windows was. I then tried my iPhone and I had the same issue. I have gone through the steps off this page http://support.apple.com/kb/TS1538, and my problem was not solved. I have also tried reinstalling iTunes and got nothing. What should I do now?

I have also tried reinstalling iTunes and got nothing. What should I do now?
Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!

HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!

Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!

How can i disable my iphone and it says connect to itunes but it isnt working????, how can i disable my iphone and it says connect to itunes but it isnt working????

how can i disable my iphone and it says connect to itunes and it isnt working??!? and the iphone isnt in service??

How can you disable it?
Well anyways, sounds like it's in recovery mode. You'll need to perform a restore through iTunes on the computer.

Is it possible to transfer music between iPhones and iPods with out using iTunes

Is it possible to transfer music between iPhones and iPods with out using iTunes

Nope. Both require iTunes on a computer to sync music from.
Unless the iPod is an iPod Touch and the music was bought from iTunes. In which case the Touch can simply go to the iTunes App, under Purchased and download the purchased songs for free.

Iphone and ipod not recognized in itunes

I have been trying to get help here for a week and no luck. I have followed every step in http://support.apple.com/kb/TS1369, http://support.apple.com/kb/TS1363?viewlocale=en_US, http://support.apple.com/kb/HT2292, http://support.apple.com/kb/TS3125 and others and am still stuck. Both my iphone and ipod (classic) charge, but will not appear in itunes. They both charge and my iphone can be viewed in another computer. I cannot even view anything in this iphone on this computer any longer.
PLEASE! This is driving me insane here. I have no idea what else to try here.
Both the ipod and iphone otherwise work normally.

I would think, Twins1995, that if we are having the problem, others are as well. Hopefully, Apple will shortly issue a follow-up software release to fix the problem. Or is that just wishful thinking on my part.
It would be helpful, if there were some kind of work-around in the interim, so we can use our devices. Pretty frustrating when you consider that all of the hardware and software is produced by Apple.

Phone and ipod not connecting to itunes or in my computer.

Hi Ive tried to update my phone and ipod (nano) but they will not appear in the source list so I cant update, last time I tried to back up my iPhone it was going through the process but then at the last minute said the USB had been disconnected. This was not the case as I had the laptop and phone untouched. Now neither of them connect/sync/appear anywhere Ive tried the five R's for the iPod and the troubleshooter for the phone, uninstalled and reinstalled iTunes, turned everything on and off but no luck
help please.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
-Griff W.

HT4623 Hi Iam from Jeddah and my iphone 4 is at&t i got a problem i factory setted my iphone it was a latest ios 6.1.2 so i updated nw i have a problem Activation of the iphone and when i connect to itunes it shows We're sorry, we are unable to continue w

Hi, Everyone my Uncle gifted me a New Iphone 4 From Us which was At&t
I live in Saudi Arabia, Jeddah As iphone was not In Service So i used a Application SAM then when i connected to itunes iphones latest ios version was available ios 6.1.2 i updated and installed it so now i have to Activate Iphone and itunes is telling
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care.
what to do pls help if u nw

That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
Regards.

Folder with Exclaimation Point Error AND Ipod cannot connect to itunes

I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

HT1338 Got latest iphone and trying to connect to itunes

I got the new iphone (I had the 4 before) and I am trying to connect to itunes and it says that I need the latest version of itunes. So, I downloaded newest version and when I go to install it says, "this software requires Mac OS X version 10.6.8 or later." How do I remedy this so I acn sync my new phone?

WhitneyMathes wrote:
, I downloaded newest version and when I go to install it says, "this software requires Mac OS X version 10.6.8 or later."
Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

Playlists delete everytime iPhone and iPod are plugged into iTunes

I'm not sure if it's a setting in iTunes or what, but whenever I plug my iPhone 4 AND my iPod touch into iTunes, all of my playlists are deleted. My iPhone 4 is running 4.2.6 and iPod is on 4.2.1, neither are running altered or jailbroken software. Running iTunes 10.1.2.17. Music is set to manually manage.
Message was edited by: Mike.Simon.0

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You said:
No, I do not want to "factory reset" my iPod. No I do not wish to do anything crazy long or hard to fix this.
That may be necessary, It is not what you want to do/not do but what is required to resolve your problem.

How do I get my iphone and ipod to work with itunes because is not sync when I plug it in?

I out of nowhere my phone and ipod is not wanting to sync with itunes and itunes is not showing that my phone is connected

See here for
Windows: http://support.apple.com/kb/TS1538
MAC: http://support.apple.com/kb/TS1591

I attempted to update to 8.1 on my Iphone and received the connect to itunes screen. I connect and get a "the update software server cannot be connected". What do I do?

I received a message when trying to update to 8.1. 'The update software server cannot be connected". What do I do?

Hi Theunderdog1,
I have an article for you that will help you address this issue with contacting the software update server:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Take care, and thanks for visiting the Apple Support Communities.
-Braden

My iPad will no longer sync with my mac. My iPhone and iPod are connecting fine. Please help

The connection is working because the ipad will still charge but it will not sync.

Are you using the original cable that came with Nano and not your iPhone's cable? Have you worked through the troubleshooting in this Apple support document?
http://support.apple.com/kb/TS1410
B-rock

What to do if you forgot passcode and tried it 10 times and ipod says connect to itunes and itunes says enter in ipod code

help me

You could always restore your iPod and redownload all your itunes items to your ipod. No biggie.

Iphone and ipod crashing "connect to itunes"

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