Iphone appears under devices, but i see nothing but the apple logo and a blank box when i select the device.
This is after i updated it worked fine before
talking to applecare now. It's because apple store is down
Similar Messages
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how can I unlock my iphone??? on the screen I only have the apple logo and a thing that looks like if the phone is working but no advance
Hi,
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
Hi my desktop starts and then shuts down after the apple logo and an oblong box appear.thanks
hi my mac
desktop starts then shuts down after displaying the apple logo and an oblong box.
thanksSounds like something is badly wrong with your system. First step would be to start up from your Mac OS X install disk, by inserting the disk and holding down 'c' at startup. Select your language, then choose Disk Utility from the Utilities menu. In Disk Utility, choose your hard drive and click the Repair Disk button.
If problems are repaired, try restarting and see if the problems are gone.
If problems couldn't be repaired, you can try DiskWarrior, which can sometimes repair problems that Disk Utility cannot. However, if nothing works, you probably are going to have to erase the hard drive and reinstall the system from scratch. Hopefully you have backups!
If there were no errors, or they were repaired successfully but that didn't fix the problem, then you should try booting into safe mode by holding down the shift key at startup. If that works, you may have some bad third-party software. What that might be is hard to say, though.
If nothing works, try rebooting from the Mac OS X install disk again and install Snow Leopard right on top of your current system. That shouldn't disturb your apps or data, but of course, if you don't have backups, you're in trouble if something goes wrong. -
I'd tried to restored my iphone but after that its just display the apple logo and nothing to work on?
Hello there, Shaneol10.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If the iPhone still isnt recognized, refer to these documents (depending on which Operating System you are using)
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
So i restored my device but it stays on the apple logo and it's doing nothing
So i restored my device but it stays on the apple logo and it's doing nothing and i don't know what to do
Try the following:
1. Reset
Hold the Sleep and Home button down until you see the Apple logo
2. Restore:
http://support.apple.com/kb/HT1414
3. Recovery:
http://support.apple.com/kb/HT1808 -
my iphone 5 on the ios 7.1.2 suddenly wont fully turn on...it gets stuck on the apple logo and stays like that for approximately to 90 secs then goes blank but I can see a bit of lighting behind the dark screen....it goes off by itself and comes on by itself trying to boot but still gets stuck on the apple logo after the dim light shows....when I connect to iTunes my phone can only be recognised only in recovery mode thus if I force it into recovery mode. My main worry is I don't have a back up of any of my data...on icloud I have just less than 2GB of my data which is as a result of incomplete back up...HOW CAN I GET THIS PHONE WORKING AGAIN WITHOUT LOSING MY DATA...if I can only just recover my data I would really appreciate it as I really need almost everything on it back...if I can only get retrieve my data and lose the phone I wouldn't mind at all....Anybody know how to resolve this??Kind Regards
Anyone have any suggestions? or is everyone else just as clueless as me !
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i am trying to download snow leopard, but with around 46 mins to go, a message appears saying, my coup is going to restart,it does but with just the apple logo,and white screen, nothing else,can anybody help? jib.
I think we need more clarification.
What do you mean by "download"? Only updates are available as downloads, the System software has to be installed from a DVD. -
I have reset all my settings and content of my iphone 3GS but for the last 3 hrs I am stuck at the apple logo and after sometimes its getting off and on by itself but what is coming back is the same apple logo and nothing else is happening. pls advice.
Read https://discussions.apple.com/thread/4875757?start=0&tstart
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Ok so my new iPod Classic is repeatedly restarting itself and I see nothing on the screen But the Apple logo and I canny do anything to stop it can anybody help me
Try the DFU Restore method shown in Corrupt iPod classic.
tt2 -
It has been on this black screen with the apple logo and some small white writing at the top of the screen for many hours. I've tried rebooting it and connecting to iTunes but nothing has worked.
PLEASE HELP!!!!!!!!It likely means there was still water inside it and something has now shorted out and permanently damaged one or more components. THE very worst thing you can do with wet electronics is energize them - even a small drop of water inside on any of the circuitry or electrical contacts can cause catastrophic damage.
Take it to Apple for a free evaluation, but most likely you will need to replace it. For the out of warranty fee ($269.00 USD) you will get a refurbished replacement (like new, with a factory new screen and battery). An out of warranty replacement will also re-instate your remaining warranty, or 90 days warranty, whichever is longer. -
i wanted to reset my iphone 4 from the phone settings and everything started okay until i realised it was not working at all now my phone is tuck with the apple logo and won't start can not connect to the itunes store as well what to do please help
Place your iPhone into recovery mode as described here. You may have to try to enter recovery mode more than once to succeed.
http://support.apple.com/kb/HT1808 -
Hi, I downloaded Yosemite this evening. It downloaded fine, it installed fine and then it restarted the Macbook. Now it seems to be frozen. I have nothing but a grey screen with the apple logo and a bar that is half black and half grey. It's been like this for over an hour. Should I worry or is it still working at something? How do I fix this if it's not still working at installing something. Thank goodness for this poor old pc as backup.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and the progress bar under it. Held the power and home button, the phone shut off, and restarted the progress. If i try to turn the phone on, it keeps telling me to connect to iTunes. Once I do, it asks me to restore, i click restore, but it keeps on freezing at the screen. What is the problem? Error 1603 comes up. Followed the link to apple's page but nothing that was said there worked.
See Here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
iphone 4s stopped in middle of update (via wireless). apple logo and usb picture appeared on phone. When i plugged in to computer, indidcated I would have to restore. in the middle of restoring, i got a "unknown Error" (1) code and the apple id and usb picture are frozen on screen. Anyonw know what to do?
Hello Maxayla,
It sounds like you are getting error code 1 when you were attempting a restore. I would use these troubleshooting steps from the following article which mentions that error code:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#1
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
hi!
can somebody please help me?
i wanted to update my iphone 4s to ios6. no problems until the install/loading bar appeared on the iphone. that was 2 hours ago. nothing happened there is no progress being showed.
i also reset my iphone (home button + standby button). result: the apple logo and the bar appear, but still nothing happens...
thanks for helping!
kr,
clemulusI took my phone to apple they replaced the speaker. That corrected the problem
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