IPhone/ATV learning commands on remote

ATV recognizes the up, down, left and right learning commands but gives the "No Signal Received" error message on the ENTER command.
Have updated all software. I have removed and re-downloaded the remote app. Have reset both ATV and iPhone. Have unpaired.
I have been passed around Apple tech support all morning, no one has any answers. Just got email asking to let them know if I solve the problem.

i'm having a hard time understanding your post because i think you (like myself at 1st and many others) are a little confused about how the remote app works..
the remote app does not work like a logitech remote or a learning remote... in that it doesn't let you navigate around the appleTV graphical user interface (GUI) on screen. it by passes the the appleTV GUI completely. what it does, is let you see what's available to play on the appleTV (synced and streamed stuff) throught the remote app GUI. when you select the item on the iPhone, appleTV instantly plays it.. you don't go through the appleTV GUI at all. while the item is playing you can do ffwd, rwd, pause, next chapter etc.
1st, need to make sure that the iPhone and appleTV on the same network (your WiFi network).. you go on the iPhone, start the remote app, choose add a library, choose the appleTV, enter codes... then you see the appleTV's library (everything that's available through sync or stream).. find something.. click on it and it will play.

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