IPhone Backup

I have 2 iPhones. Can I back up both of them on the same iMac using iTunes?

Yes. I would insure that the Name in Settings > General > About is not the same for both phones in order to reduce confusion if you need to do a restore.

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HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Hi I'm just wondering if someone can tell me how to specify a different location for my iphone backups in itunes on my pc?

Hi, I have a pc laptop with a partitioned hard drive, and my iphone back ups automoatically save to the C drive. I need them to save to the D drive instead, but dont know how to change the location of the backups.
Can anyone help?
Thanks, Mel

Yes, you can change the backup location. Read here:
http://ismashphone.com/2012/05/how-to-change-the-location-of-your-iphone-backup. html

How to us iPhone backup file from Time Machine drive to restore iPhone

Stupidly, I deleted my primary account on my iPhone that contained my contacts and calendar. I don't currently subscribe to MobileMe. I took advantage of the free service when I bought my phone, but decided not to subscribe as I synch my iPhone to my computer and back up my computer using a hard drive connected with Time Machine. Unfortunately, when I stopped using MobileMe, a synch to my iTunes wiped out all my contact data in my Address Book on my computer and my calendar. Therefore, all my most current information was on my iPhone.
I went to the Apple store and was told that the iTunes backup file may be used to restore the contacts and calendar information on my iPhone. I synched my iPhone to iTunes and then did the iPhone restore to factory settings. Only then did I realize that the older, correct backup file was not an available option in the dropdown.
So, I'm trying to figure out how to pull an older iPhone backup file and then use it to restore the iPhone. The only thing is that when I go to Time Machine and look at an older Library --> Application Support --> Mobile Sync --> Backup folder, there's a whole bunch of .mdbackup files in there.
How do I select what I need? How do I get the iTunes protocol to run the restore on my iPhone using those files?

Select the folder that contains the .mdbackup files and use Get Info for the folder to check the date the backup was updated. I would forget about trying to extract individual .mdbackup files and transfer the entire folder to the same location on your computer's hard drive - with iTunes quit before doing so.
After doing so, this backup should be available to select when restoring your iPhone from your iPhone's backup.
If this is successful restoring contact info and calendar events on your iPhone, if the Address Book and iCal on your Mac is empty - it does not contain any data, before syncing your iPhone direct with the Address Book and iCal on your Mac, enter one unique contact in the Address Book, and one calendar event in iCal on your Mac. Make these up if needed, which can be deleted later. This will provide a merge prompt when syncing this data, which you want to select.
Does Time Machine include a backup of your Address Book and iCal on your Mac? If so, it will be much easier and faster to restore the Address Book and iCal on your Mac from your Time Machine backup.

Does iTunes/iPhone Backup backup Application settings?

Hi guys,
it happened to me to buy a new MAC and transferring my purchased Application to the new computer via my iPhone; it happened to me to buy a new iPhone and sync my iTunes with it... in both cases I kept my Apps setting.
The question is: does the iPhone backup perform this or did I keep the seeting only because the Apps where stored in one of the two devices?
In other words, let's consider the scenario where I have both a new iPhone and a new MAC, everything lost, only my iPhone backup and applestore id and password available.
Is there a way to get in my iTunes all the purchased applications or have I to manually download one by one (even if I know it'll be for free)... ??
And after this operation, what about my application settings??
Thank you.
Luca

Contact Apple support directly. Perhaps they will help. The Contact Us link is at the bottom of this page.

Can't restore individual iPhone backup file via Time Machine

Hello,
I was hoping someone here might be able to assist me. I seem to have lost my iPhone backup file, but when I access the backup files in time capsule under user, in library under mobilesync, I can't even make it that far in time capsule, all I get to is a sparse image file of the username, is there a way I can access these files without a complete restore?
Thanks!

If you mean you're using the Finder, that's not how to restore from Time Machine.
See #15 in Time Machine - Frequently Asked Questions (or use the link in *User Tips* at the top of the +Time Machine+ forum).

Encrypt iphone backup does not appear at iTunes

hi
I do an encrypted back up to my iPhone4 4.2.1 and upgrade to 4.3.3 and when i complete the upgrade i did not find the encrypt iphone backup at iTunes
please help me
regards

i forgot to till you that the folder of the back up appear at "" C:\Users\dr\AppData\Roaming\Apple Computer\MobileSync\Backup "" but at itune did not

How can I restore an old iPhone backup from Time Machine?

Hi there,
I lost my iPhone 4S but have a extra iPhone 4 (used for travel) that I would like to restore the 4S backup to.
The problem is that the backup of my 4S has somehow disappeared from itunes and the only one that shows up is the iPhone 4 backup even though they are set up as different devices with different names. I know that the backup for my 4S is included with my Time Machine backups (on external harddrive) but I can't find the files. Also very strange is that I don't have the folder "MobileSync" in /Library/Application Support/MobileSync on my computer. I can't find that folder anywhere.
My computer is less that 6 months old and I know that I have not deleted that folder or any other that are preinstalled.
I'm using OS X 10.9.4 and I don't want to restore my hole computer from Time Machine, just the files that hold my 4S backup.
Also note that I have not backed up everything from my 4S phone to iClould so that's not an option.
I've tried everything including:
- Restoring the settings on the iPhone 4 to factory settings and then connecting to itunes.
- Deleting itunes and restoring it from Time Machine at a date that i knew had the original iphone backup.
Who ever can solve this for me deserves a gold medal. I'm truly desperate. I've searched all forums and haven't found a solution for this.
Thanks.

caxx wrote:
Also very strange is that I don't have the folder "MobileSync" in /Library/Application Support/MobileSync on my computer. I can't find that folder anywhere.
Correct.
You need to go to ~/Library/Application Support/MobileSync/.
The ~ indicates your User folder not the top level /Library/ folder.
Click on the desktop, then hold Option and go to Finder menu Go and Library will be there (only when holding Option as it is hidden).

Is there a way to recover iCal data from computer or iPhone backup through iTunes?

I synched my iPad with my computer and my ALL of my iCal information disappeared from my computer. I tried put my calendar information back on my computer from my iPhone, but instead the reverse happened, and all of my calendar information disappeared from my iPhone, too.
I am using an older MacBook Pro (15-inch Core 2 Duo), running Mac OS X Lion version 10.7.4, an iPhone 4, iPad 1, and iPod Touch, all using iOS 5.1.1 (9B206). I regularly use iCal on my iPhone and on my computer, but not on the iPad and iPod Touch.
I do not use iCloud because my personal calendar and contact information was appearing on other family member's iPhones. (We share an iTunes library in under my Apple ID, and I did not want to create a different Apple ID for iCloud yet.).
Is there a way to recover my iCal info on my computer? Or alternatively, could I recover it on my iPhone from my iTunes backups (my iTunes backups are encrypted)?
Of course, I learned my lesson, and if I recover my data, I will back up my calendar daily, but for now, valuable information is lost, and I would like to recover it if at all possible.
Any help at all will be greatly appreciated.
Thank you.

You'll have to confirm with the developer of Keeper whether the data is stored as part of the iPhone backup or not. If it is, then restoring the iPhone from your latest back should restore the data to Keeper. My guess, though, is that since the free version of Keeper won't allow you to create a backup, the data is not part of the iTunes backup and hence won't be restored.
Regards.

If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

I have this exact same issue. Replaced my iPhone 4s with the new iPhone 5s, setting up my new iPhone 5s to restore from iCloud. This completed and now I am unable to delete my old iPhone 4s iCloud backup (consuming 15.1 GB of my 20GB allocation). How can I delete it, so that I get my 15 GB back? I am not going to invest in additional iCloud storage, because I will be 15 GB down from the off.

By backing up the iTunes Library via saving the iTunes folder on an external drive, is it also backing up all iPad and iPhone backups as well as App Data and Documents from your devices?

If I backup my iTunes Library by saving the iTunes folder on an external hard drive using the instructions contained in the link below, will it also back up all my iPad and iPhone backups as well as App Data and Documents from my devices? In other words, will it also create backups for the backups? Thank you.
Back up your iTunes library by copying it to an external drive
Furthermore, when it is time to restore the iTunes folder I copied to my external drive to a new iTunes program on my new computer, how will it merge the information once I plug in my iPad or iPhone to that new laptop to sync? If I did the iTunes library backup a couple months ago and I've added documents/music/pictures on my devices since then, what will happen when I try to sync it with the new laptop now working off of the iTunes library backup from a couple months ago since the information is no longer the same? Which information will dominate and thus be kept? Will it delete the new information/data/pictures/documents/music off of the devices since it is not on the iTunes program when it syncs?
Sorry for so many questions, but they are all related to backing up and restoring iTunes. I am not very tech savvy if you cannot tell

It would be a good idea to look into a bigger hard drive. They are not that expensive any more and can save a lot of headach. This is even more important if you are buying music from the iTunes music store. If you lost those files they are gone.
The point of having it on your PC and iPod is to have a backup. If the iPod fails, or you need to go back to the DVDs and find they are scratched, or just can not be read you have lost days of work converting and organizing all of those songs.
Or the iPod could hard drive could fail and then you will have to try to bring all of those files back from DVDs. You end up with a mess since some songs will probably be on multiple DVDs, have different names ect. Trying to reorganize it all can be a pain.

HT1386 How do I move my iPhone backups etc from 1 Laptop to another?

Hello,
I have my iPhone backed up on a crappy old laptop and want to move everything to my new laptop.
How can i do this without a) having to wipe and re-sync my phone and b) without losing all my backup data from the old laptop.
Thanks
KT

To avoid data loss, copy your entire iTunes folder from your current computer to your new one following one of the methods in this guide: http://support.apple.com/kb/HT4527. Then authorize the new computer for any Apple IDs used to purchase media from iTunes or App store. Then create a new iPhone backup on your new computer by:
Before connecting your phone, open iTunes and disable automatic syncing (iTunes>Preferences>Devices>Prevent...)
Now connect your phone and right-click on its name when it appears on the left sidebar of iTunes and select Backup
When this finishes you can go back and re-enable automatic syncing if you prefer this. Also be sure to migrate your contacts and calendar to your new computer prior to syncing if you are syncing with Outlook or another supported program using iTunes. If you fail to do this you will lose your contacts and calendar.
FYI, your backups are located here:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista/7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

How do I delete my old iPhone backup since I can not back up my new phone. Will I lose any pictures? Can you ever see what is actually on the cloud? Last, how do I delete the old iPhone back up. Thanks, been trying to do this for a long time.

I want to delete my old iPhone backup since I can not back up my new phone. Will I lose any pictures? Can you ever see what is actually on the cloud? Last, how do I delete the old iPhone back up. Thanks, been trying to do this for a long time.

Deleting the backup only permanently deletes the backup from iCloud. It doesn't do anything to the data currently in your account or on your devices. To delete it, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of the device that you want to delete the backup for, then tap Delete Backup.
You can't see anything in an iCloud backup, if that's want you're asking. You can only restore it to your device. You can, of course, see your other iCloud data.

HT1766 I have forgotten my iPhone backup password. Is there a way of getting it as I am trying to load my old data from iPhone 4 to an iPhone 5?

I have forgotten my iPhone backup password. Is there a way of getting it as I am trying to load my old data from iPhone 4 to an iPhone 5?

If on a Mac, and you elected to save such to your Keychain, you can recover it from your Keychain. Otherwise, you can't.
While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups & restore the phone as a new device. Your data will be unrecoverable.

How do I find my last iPhone backup in iTunes?

How do I find my last iPhone backup in iTunes?

In iTunes on your Mac, go to Preferences (under iTunes in the menu bar). Then click "Devices" on top. You will see your last iPhone backup listed, along with its date and time.

How do i get iphone backup files to show in itunes?

Hi.
Ive recently had to start using another computer due to a component failure, and as a result managed to wiped my iphone of its original contents during an update on the 'new' computer. I have my old hard drive connected to this computer via a docking station, and can access all the files on it with no problems. I've deleted any itunes stuff on the 'new' computer so that the only apple/itunes stuff is on my old hard drive, but when i launch itunes, its not like it was when i left it. no music loaded in library etc. not a major issue as the music is all still on the hard drive. My issue is with the apps and back ups for my phone. I can view the folders with the back ups in, but they wont show in itunes. I'd love to restore my phone back to how it use to be.
Can anyone help me out, as i'm at a brick wall with my knowledge level.
thanks in advance
Dave.

You can open an alternate library by holding down shift when starting iTunes.
A GUID is a Globaly Unique IDentifier. I this case I the backup folders appear to be named bunch of numbers & letters probably meant to be unique. If your original library opens properly (and you haven't wiped the device) then you don't need to worry about restoring the iPhone backups from the previous system.
There's another GUID buried in the iTunes Library.itl that identifies your old library as the "home" library for your device. If you try to connect the device to a new library, even if it has all the same content, iTunes will want to wipe the device and start over. Not so much a problem for media but you might lose app settings. Best if you can connect properly to your old library, otherwise restoring from a preserved backup should restore your app data.
tt2

IPhone Backup

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