IPhone broker, how can i recover?

Hello guys. I've got an issue. My iPhone fell down, and know the screen glass is broker, and I can't view ANYTHING but black. At the beggining I tried to make a backup with iTunes, but iTunes wasn't finding any devices, like I din'd inser the USB cable. After I wile, I don't know how, iTunes fund it, but I am unable to make a backup. I click "buckup" and nothing happens. I tried with an other software (Tenoshare) and it scannes only the name of the device and a code, but then it says that the scan failed.
The issue that concernes me is that I have very important files and messages in that mobile that I absolutely NEED to recover, and I'm wondering: in the Genius bar, could they recover my material? I mean, even phisically the cip or something? I just can't loose anything.

If you didn't make a backup prior to this damage, then you will most likely lose the data permanently.
Backup your data before you have an accident, not after.  What if you'd lost your phone entirely, or it had been stolen?  How would you plan to recover these 'very important files & messages'?

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