Iphone camera shutter not opening...not sure if software or hardware issue.
Hey everyone,
So I've had my iphone 4 for about 3 months now. It was working perfectly until last week. The camera shutter will not open for some reason. I can't use the front face or the regular camera. This also does not allow me to facetime. I would turn off the iphone, cancel all the apps, and SOMETIMES it would work, but now it just doesn't. Now the weird thing is that when I downloaded third party camera apps from the apple store, my regular camera was working, but my front face camera was not. Also facebook allows me to snap photos, but not front face photos....
I'm not sure if this is a hardware issue, only because my iphone was working perfect for months before this problem occurred. Should I restore it?
I've had such terrible luck with iphones, if i can't do anything about it and Apple has to replace it, this is the second time i'm going to have to replace the phone since getting the iphone in april.
PLEASE HELP!
A simple search via the forums here or google would have revealed a multitude of posts about this issue, basic troubleshooting, and possible resolutions.
The "More Like This" section to the right of the posting should also be helpful.
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Here's basic troubleshooting for iOS:
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/troublesh ooting-ios
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Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears?
The next step would be to restore the iphone as new in iTunes. If that doesn't work, make an appointment at the Genius Bar at the nearest Apple Store.
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uninstall all iTunes,5 programes,this worked for me after reinstall them
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That is the best list ever for Lion compatibility!
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I work on behalf of HP (But this isn't my job)
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The most popular thread on this has nearly 25,000 views. Below is the follow-up post I put on that thread and all these related threads.
If it was just a hardware problem, Apple should fix it for all of us. But I can't quite understand how it's a hardware problem when the problem is not common to all my camera apps; the Apple camera app does not work at all now, but I can take regular pics with other camera apps I have.
But still, trying to switch to FaceTime/self-portrait mode results in total failure and the need to restart....if it was just a hardware issue I'd expect it to not work for all apps.
ADDENDUM TO INITIAL POST:
I initially posted: "keep talking it up on Discussions and send Feedback." Now I encourage us all to SEND FEEDBACK.
Feedback is different than discussions. FEEDBACK is set up to take reports of bugs or problems and just posting on Discussions may not be noticed properly.
To send Apple FEEDBACK for the iPodTouch go tohttp://www.apple.com/feedback/ipodtouch.html
My Feedback was:
QUOTE: "Dear Apple, many, many problems are being reported about camera malfunctions. One thread in Discussions ishttps://discussions.apple.com/thread/2595775?start=30&tstart=0 that has over 60 complaints and there are several other threads about this, so something is obviously wrong.
Thanks for your attention to this. Apple is a fine company and hope it continues that way. The camera is a key feature of these products: the iPod Touch and iPhone. Not having the camera work properly is ridiculous. Some software fix needs to become available.
Sincerely... END QUOTE
After you Submit the Feedback you get this message:
Thank you for your feedback on the iPod touch.
We cannot respond to you personally, but please know that your message has been received and will be reviewed by the iPod touch Team
So we won't get personal reply but this needs to be done for the good of us all.
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You can't downgrade, it's not supported. Have you tried closing the Camera app completely and seeing if it works when you re-open the app ? From the home screen (i.e. not with Camera 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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Have you tried closing the Camera app completely and seeing if it works when you re-open it ? From the home screen (i.e. not with the Camera app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
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- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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