IPhone can't access internet via home Airport network

Hello,
a work colleague of mine has an iMac at home with a single Airport Express unit through which he plays music. He connects his iMac to the internet via an ethernet cable. He has just purchased an iPhone with an Orange contract. His son also has an iPhone through his employer.
Neither my colleague nor his son can access the internet with their iPhones via my colleague's home Airport network. Both iPhones recognise the Airport network, evidenced by the 'fan' icon that appears on their iPhones.
(Hope the above makes sense.)
I have emailed my colleague several 'help' articles, including those put out by Apple. My colleague has also communicated with someone from Apple (AppleCare I think?) but the problem persists.
Both iPhones apparently perform okay apart from this one irritating instance. Can anyone suggest what is wrong?
Many thanks,
Bob.

If it's an N Airport, I have heard that iPhones don't play well with N routers even if they are backward compatible with G.
Otherwise, they could try going into Settings/Wifi. See if the network shows up. Try clicking on it and see if it connects.
If that doesn't work click on the little arrow on the right side next to the network. This will reveal the network settings. Make sure that it's set on DHCP if that is how they acquire an IP address or static if that's what they use. If it's static, you'll have to put in the settings.

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