Iphone cannot be activating

Hello
Last week, my Iphone apper some problem so I apply for repair. and the apply care change another one for me.
Serial Number of Original Product: DQGJG94SDTD2
IMEI of Original Product: 013185009916739
Serial Number of Replacement Product: C8PKT09ZDTD2
IMEI of Replacement Product: 013202002641667
This morning, I revice the replcement one. But I found it cannot be activating.I ask my mobile company O2. They said, It is not their sim card problem, this replacement Iphone I recived might be other company's locked one. Could you plz help me to unlock it or replace another one for me ?
Thanks very much
QIAO Cap

Where was the original phone purchased from? What is the exact error you are receiving when trying to activate the device? Was the original phone possibly hacked to be used with another carrier before this one?

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