Iphone cannot be recognise by itunes

can you help me how sync my iphone 5 to itunes

depend on the os really
if windows then if it show up in my computer as a camera then the problem is with the itunes install or some of the apple services running on windows
if it does not show up in my computer it's a problem with 1 the cable or 2 the usb port or 3 the usb driver for the motherboard of the computer under windows
troubleshooting by connecting it to the another computer to see if it's recognised there if a computer which have no issues with other ios devices
have the issue and you use the same cable then likely it's a hardware issue with your ios device

Similar Messages

My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

HT4623 When connecting my iphone to my computer, message appears: iphone cannot be used because itunes needs to be updated. I updated on my Mac, but it isn't transferring to my phone. Tried looking at software updates on my phone - "no updates needed"

When connecting my iphone to my computer, message appears: iphone cannot be used because itunes needs to be updated. I updated on my Mac, but it isn't transferring to my phone. Tried looking at software updates on my phone - "no updates needed"

Okay, that means with the latest iOS software, it requires the latest version of iTunes on the computer. Which computer OS platform are you using. Now you are saying that after downloading the latest version of iTunes that your iPhone is not being recognized by iTunes? Completely different thing, and the iTunes on the iPhone has nothing to do with that anyway. The iTunes on the iPhone is just for purchases.
If you are having trouble with the iPhone being recognized by iTunes, use the appropriate link for your computer OS for assistance.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591

Error says iphone cannot be detected by itunes

AN ERROR SAYS: IPHONE CANNOT BE CONNECTED TO ITUNES, BECAUSE IT CANNOT BE DETECTED

Is your computer usb port usb 2 ? it should work directly connected (no hub).

TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

Hi everyone,
This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

Hi Skydiver119,
Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
Plug your Ipad USB cable into USB port.
Go to your Control Panel, click Hardware and Sound, then click Device Manager.
Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
Right-click the Apple Device your using, and choose Update Driver Software..
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

My iPhone cannot detected by the iTunes

My iPhone cannot detected by the iTunes,what can I do?

The following may help:
iTunes on Windows computer: http://support.apple.com/kb/TS1538
Mac: http://support.apple.com/kb/TS1591

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

Iphone not being recognised by itunes, but being recognised as camera.

I've updated everything, restarted my computer, restarted in services... it's being recognised as a camera folder, but not coming up in itunes. I need to download some apps using my computer, as my iphone has changed it's app store to China, but itunes has kept it as England, which means I cannot download apps without itunes.

I have the same issues. itunes 5.0.1.4 doesn't recognize my mini. ipod updater doesn't recognize my mini either. i have uninstalled itunes 5 and reinstalled 4.9, but it didn't work still. something in itunes 5 changed something in my system that reinstalling 4.9 doesn't fix it. updater just shows that i have no ipod connected. if i try to get updater to check for my ipod during the updater installatin, it just sits there and says "waiting for ipod". it's not my usb port because i can read and write to my ipod. i did the entire list of chores that apple suggests on the site including disabling all other functions and services, reinstalling the com port, uninstalling everything, reinstalling everything, getting windows install clean up, e v e r y t h i n g! nothing worked.
I then installed itunes 4.9 and updater 1.4 in my other laptop. i was able to update to firmware 1.4 using that computer. when i put the ipod into that computer w/ itunes 4.9, everything works fine. of course, it asks me if i want to link that laptop w/ my ipod. i said no, because i want to use my original laptop w/ the ipod.
anybody have a solution for this? it's like we all have the same symptoms and going to the same doctor and we end up having to diagnose ourselves. this is extremely annyoying and inefficient.

I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
After about 30 seconds I get the following message:
"iTunes could not connect to this iPhone. This device is no longer connected."
The device still charges but is not recognised.
I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
Any help would be appreciated.
Thanks!

I am having a very similar issue with my iPhone 5.
Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
Please help!

IPhone 5 Not Recognised By iTunes 10.7

Really have no idea here, just bought the phone and went to plug into itunes to restore from my old iPhone 4 back up and the phoe does not get recognised by iTunes. Tried searching for the Apple Mobile Device USB Driver but looks like i do not have it. Where do i get this? Need to restore all my contacts etc so need to get this working :s

Hi I had the same issue in XP after upgrading to iTunes ver. 10.7.0.21
I was in the middle of activating the phone over the air which failed.
When connecting to iTunes the phone did not get recognised.
I had to unplug/replug the usb cable 2x before the device got recognized.
Must be a windows issue, i suspect.

Iphone cannot connect to the itunes in my computer

After I installed itunes to my computer which is window 7,then i plugged in my iphone,it shows "This iphone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install the 64-bit version of iTunes",so what shud I do?

Turn off the passcode. Disconnect the iPhone first.
Tap Settings > General > Passcode Lock (from there you can turn it off)
Then connect the iPhone to your computer.

My iPhone is not recognised on iTunes nor on My Copmuter.

My iPhone 4s does is not recognised on iTunes or on My Computer.

Here's a good troubleshooting assistant:
http://www.apple.com/support/iphone/assistant/itunes/

Iphone cannot connect to the itunes store?

When i try to connect itunes i often get 'cannot connect to the itunes store' HAve tried signing out and back in and on wifi or 3g help!

In order to get rid of this annoying error message, follow these steps:
Open Settings
Tap General
Tap Date and Time
Turn ‘Set Automatically’ to Off
Manually change the year to 2013
Again Open Settings
Tap iCloud
Turn Passbook option Off
Return to Settings > General >Date and Time and turn ‘Set Automatically to On
Try updating again.
Am sure it will help you to sort this issue.

My iphone is not recognised in itunes and is recognised as a camera in the pc

hi all,
I have some truble with my itunes not recognising my iphone as a mobile device. In the pc the iphone is recognised as a camera and when pluged in it still charges etc... can anyone please help. I tried updating the software but to no avail. Because when I choose the driver the below error appears and cannot update the driver either...
the specified location does not contain any information about your hardware
Thanks

A simple search would have revealed a solution.

Iphone cannot be recognise by itunes

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