Iphone cannot be restored

..an unknown error occurred. (13)
I recently got a replacement iphone (last one went loopy on me) and now I'm already having trouble with this one. It wouldn't back up properly so i tried to restore it. Got the above error so I uninstalled itunes and installed it again, tried again and same thing happened. Then I tried it on another laptop...happened again. I bought a 10" medion laptop yesterday...so...brand new laptop, downloaded itunes, tried to restore again, and surprise surprise, it happened again. Will the phone have to go back again do we think? Surely must be a fault of somekind.

Make sure your using a USB2 port directly on the computer, not an external hub, and consider using another cable.
This Apple support article will troubleshoot restore errors:
http://support.apple.com/kb/TS1275

Similar Messages

  • HT201210 I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found.  How can I resolve this?

    I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found.  How can I resolve this?

    iOS: Unable to update or restore

  • When I'm trying to restore my iPhone 3g, it says "The iPhone cannot be restored. An unknown error occurred (10150

    when I'm trying to restore my iPhone 3g, it says "The iPhone cannot be restored. An unknown error occurred (10150)"

    If the Error is really 1015, it is most likely due to your iPhone having the iPad baseband. If this is the case, you will have to search the Web for tools to use Custom Firmware. These cannot be discussed on Apple Supported Forums.

  • Hi i have a iphone 5 and it is in recovery mode and it says i have to restore it before i can do anything else but when i try to restore it say the iphone cannot be restored it can not be found

    hi i have a iphone 5 and it is in recovery mode and it says i have to restore it before i can do anything else but when i try to restore it say the iphone cannot be restored it can not be found
    please get back to me as soon as possible
    ~bananagirl16

    Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

  • HT201210 IPhone cannot be restored unknown error

    Iphone cannot be restored, does anyone know how to resolve this problem?

    http://support.apple.com/kb/HT1808

  • HT201210 I'm trying to restore my phone and it keeps saying that this iphone cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable

    I've been trying to restore my phone the whole day and every time that's about to finish the extration this message comes up " The iphone cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable"
    Do anyone know if there's a way to fix this? It's in DFU mode so I can't do anything with it anymore, i have no phone.
    Please help.

    Windows user? Maybe you should check your HOSTS file to make sure nothing is stopping you from contacting Apple's servers - though if you're not looking to update you might still be out of luck. Also, maybe disable IP blacklist apps like PeerBlock just in case they're interfering with your connection to Apple.

  • TS1538 the iphone cannot be restore at this time because the iphone software update could not be contacted or temperarially unavailable

    the iphone cannot be restore at this time because the iphone software update server could not be contacted or temperarily unavailable....
    this error has been occred

    "Activation Server Temporarily Unavailable, contact Customer Care?"
    99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
    So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

  • HT201210 iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable

    iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable

    Restore the iPhone when connected to iTunes by cable.
    Still the same TS1275?
    Is your iPhone jailbroken?
    Or
    Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

  • TS3694 trying to restore and update my iphone 3g but it keeps saying the iphone cannot be restored error code 1015 can anyone help?

    i am trying to restore and update my iphone 3g which i have just brought but it keeps saying iphone cannot be restored error code 1015 can anybody help please?

    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • HT4623 iphone cannot be restored an unknown error occurred

    iphone cannot be restored an unknown error occurred

    Hi djunerich,
    Thanks for visiting Apple Support Communities.
    See this article for help if your iPhone can't be restored:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Regards,
    Jeremy

  • I am trying to restore my iphone and it keeps telling me that the iphone cannot be restored. It also tells me that the iphone cannot do the requested rebuild, or something like that.

    I am trying to restore my iphone and it keeps telling me that the iphone cannot be restored. It also tells me that the iphone cannot do the requested rebuild, or something like that.

    Open a terminal window and enter:
      sudo   vi   /etc/hosts
    You will be prompted for your login password, then you will see the contents of the hosts file in the vi editor. It should look like this:
    # Host Database
    # localhost is used to configure the loopback interface
    # when the system is booting.  Do not change this entry.
    127.0.0.1       localhost
    255.255.255.255 broadcasthost
    ::1             localhost
    fe80::1%lo0     localhost
    If there are any lines that contain "gs.apple.com" you must delete them. If you are not familiar with the vi editor:
    press <return> until the cursor is on a line that contains gs.apple.com
    type "dd" (without the quotes) (you won't see the dd as you type)
    repeat until all of the gs.apple.com lines are gone
    type ":wq" or "ZZ" (note that :wq is lower case and ZZ is upper case)

  • HT1414 my iphone cannot be restore..what should i do...?

    i update my iphone4s then after that its shown to connect to itunes but when i connect and press retore then said cannot be restore...so how can i restore my iphone please?

    my iPhone 3GS has been showing the connect to iTunes thing on the screen with the USB port with the arrow to iTunes. So I connected it and iTunes said there was a iPhone in recovery mode, and it needed to be restored. So i click restore, and it begins its process.

  • Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.

    I was receiving this error while trying to restore my new iphone 5 from my iphone 4s backup file over the icloud.
    I finally figured out the solution after HOURS of working with both ATT and Apple.  Both were as helpful as possible and after speaking to an Apple Sr Tech we discovered I received this error because my backup file was corrupt.
    His suggestion was an obvious suggestion of deleting this backup file and recreating the backup.  So I deleted the backup and began to recreate the backup on my 4s (now I was lucky in that I was upgrading my other line and still had my 4s available to me to play with), during mid backup my backup would stop and have at the bottom of the screen that the backup wasnt complete (and also that "Last Backup: Never") even though I could see backup data was saved.  This was the same problem I had initially, not having a complete backup for my iphone 5 to restore from (Your phone will not restore without a complete backup file).
    I did some further research and found that because I had the FACEBOOK app on my previous iOS5 and upgraded to iOS6 (iphone 4s) it for wahtever reason would cause the backups to become corrupt or incomplete.  So I deleted the FACEBOOK app from my 4s and reset the phone, after I started it back up I deleted the incomplete backup file again for my 4s and then began the backup once again.  This time the backup completed perfectly and I was able to now go to my iphone 5 and restore all my apps, etc.
    Hope this helps someone else!

    baffronti youre a freaking genius!!!  Thank you so much for saving me hours of troubleshooting, talking on the phone, and googling and reading all night.  You da mann!!!  **** Facebook

  • Iphone cannot be restored properly at all

    I tried restoring my iphone but it got stuck at recovery.
    I used a software called Tiny umberella to kick it out of recovery mode
    Then I restored the iphone but it forced me to upgrade to firmware 4.3.3
    It cannot restore on my laptop.
    I tried restoring on 2 other laptops.
    the iphone keeps crashing, does weird thing, icons suddenly dissapear, apps refuse to install,
    installed apps that finally do install - do not work properly. music that was supposedly installed has no sound and has to be resync.
    If it restores on other laptops, the phone crashes many, many times or just does not work properly.
    It cannot restore on my main registered laptop

    When i fix error 21 error 3194 appears its a vicious cycle...

  • HT201263 this iphone cannot be restored??

    error this iohone cannot be restored

    Check the link on the right: Re: The iPhone "iPhone" could not be restored. An unknown error occurred (6).

  • Help, the iPhone cannot be restored,unknown error 1015

    Im having this problem and I got paniced, tried to update the software on the iPhone( with the newest) & now I cant even restore it, always comes up with this Warning- the iPhone could not be restored, unknown error 1015. Please, advice what to do? Thanks in advance, any help would be appreciated

    Type "1015" inot the search abr at the top of this page by "Support" and read the appropriate help articles.

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