Iphone cannot be updated to ios 5.1.1 as the firmware file is not compatible

Trying to update iphone 4 from software 4.3.5 to 5.1.1, have tried this twice, but each time I receive an error message telling me that the phone can't be updated because the firmware file is not compatible. I called Apple Support who advised me to restore and update and said this would work. I tried this but after 45 mins that didn't work either, wouldn't even restore, I just got the same error message.
Any ideas?
Thanks

Try update computer iTunes to 10.6.3 then try again.

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