IPhone cannot play music on computer when docked with iTunes

Hey all,
This is really troubling. I cannot play music on my iPhone through my computer in Windows via my iTunes.
My home iTunes computer is MacOSX on the same computer. All of my work programs are in Windows Bootcamp. So in Windows mode, the songs appear to be gray, and cannot be clicked on (in iTunes and only on the iPhone). They are certainly locked. If I click on 'Manage Music Manually', a popup shows up asking me if I want to erase the iPhone and sync with the Windows itunes, which would be grim as all my music, videos, and everything is in MacOSX.
I have been to the MacStore about this and they couldnt figure this out either. They think it might be a faulty phone.
Has anyone heard of this and might know of a fix?
Bill

The iPhone won't play music through a computer's iTunes.
You can use this cord http://store.apple.com/us/product/TN778LL/A?fnode=MTY1NDAzOQ&mco=MjE1NTkyMQ to connect the headset jack to the computer's audio-in port.

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