Iphone Cloud issue & itunes

I have an iPhone 4 and all of my new purchases on iTunes end up on it through the cloud. How do I delete an album I no longer want on my phone's iTunes? It used to be easier when you could chose what you wanted on it through syncing.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

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When I tried to update my iPhone 5s to iOS 8.1, I was forced to choose to restore or back up. Back up wasn't working so I had no choice but to restore. I lost pictures over the last two years. Cloud and iTunes backup are not working for me. Help!

How can I retrieve photos when it says my cloud and iTunes backups are empty or not backed up?
When I tried to update my iPhone 5s to iOS 8.1, I was forced to choose to restore or back up. Back up wasn't working so I had no choice but to restore. I lost pictures over the last two years. When I tried my cloud, there was nothing. I would get notifications that my cloud was full, but I thought there would at least be some photos in there. When I tried to restore a back up, it said the last time was two years ago. I thought when you're on wifi, it automatically backs up. I've charged my iPhone into my Macbook a bunch of times, so something should have backed up. Is there any hope for my photos?

Sorry no backup - no pictures.
Yes phone will automatically backup to icloud when on wifi and phone is charge, but your phone storage was full so it stop backing up.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
iCloud: iCloud storage and backup overview
When your phone was connected to your computer, you should've seen an autoplay which would've allowed you to import your pics to your computer as you would a digital camera Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue?

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue and if i must, how dI reintall iTunes without loosing my content?
P.S. I am able to sync postcasts and music though!

http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125
http://support.microsoft.com/kb/299357

Everytime I hook up my iphone 5 to itunes it says it wont recognize my phone and that I need to restore it. I just got a new phone two days ago due to a hardware issue and got it home tried to put my music on it and had to restore it.

Everytime I hook my Iphone 5 to itunes it wants me to restore the phone. I got a new phone two days ago because of this and other issues came home and went to put my music on it and it wanted me to restore which it resulted in a frozen screen with the picture of needing to connect the cable(it was a brand new phone). So I went back to Apple and they restore it there then came home again and the same thing happened although I have not restored it this time casue I dont have time to go back to Apple again. What am I doing wrong? This is happening to my husbands phone as well.

Hi Wendoglenn,
If you are having mail issues with your new iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden

How do I delete music from my iPhone when I have downloaded it from the cloud using iTunes Match?

How do I delete music from my iPhone when I have downloaded it from the cloud using iTunes Match?

Hey MerrillSharon,
Thanks for using Apple Support Communities.
You can delete these songs and redownload them from iCloud.
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/ht4915
Have a nice day,
Mario

I'm having issues with connecting my iPhone 4 to iTunes?

Here's some information:
Apple product: iPhone 4
Computer: Windows 8 (originally) to Windows 8.1 (upgraded version)
Okay, I'm having issues with connecting my iPhone 4 to iTunes. I've connected it via U.S.B. and now everything's not working right the 10th time. Am I to redownload the iTunes software once again or will I never be able to add music anymore?

OffTime wrote:
What do you mean with logging?
Hans
Close any open applications.
Click the Apple icon top left of the screen.
Select the bottom option in the cascading menu: Log Out (your user name).
Log in a Guest.
This will dertermine if there is a problem with your Admin account.
Al

IPhone 4s Syncing Issues iTunes

The iPhone syncing issues:
The syncing stalls at step 3 when I sync with iTunes to update the apps on my iPhone. When I sync the iphone on my PC it goes up to step 5. The syncing steps go from 1 to 5? Why does the syncing on my iPhone only go up to Step 3 on my laptop in iTunes?

I have the same issue with my iPhone 4s since updating to ios 7.1. It says "preparing to update" and then spins like that and does nothing. If I'm trying to copy a song from my laptop to my phone it is grey.
Help please.
Thanks!

ITunes Match is having errors d/l songs to my iPhone 4s. Then I can't delete them, and it says some songs are playing when they aren't. I've restored my iPhone, same issue.

iTunes Match is having errors d/l songs to my iPhone 4s. Then I can't delete them, and it says some songs are playing when they aren't. I've restored my iPhone, same issue.

According to this article Using iPhone on an airplane you should be able to listen to music with Airplay Mode enabled.
Make sure you have Music switched on in Settings > Store or your music won't download via Wi-Fi.

ITunes match and Cloud issues

I have music that has been downloaded to my ipod touch, but I keep losing music that I upload from CD or it reverts back to cloud on the sync. What do I do? I have cloud and iTunes match, are there known issues?

GDubEN4637 wrote:
but I keep losing music that I upload from CD or it reverts back to cloud on the sync
If you are an iTunes Match subscriber, you can't sync your musice from your computer using iTunes, it that's what you are doing. You have to download it from your iTunes Match account in iCloud.

I am trying to update my RSS via sound cloud to iTunes but having issues... please help

I am trying to update my RSS via sound cloud to iTunes but having issues.
I currently have my podcast working on iTunes but I have decided to change where I have them hosted. I moved my podcasts over to Soundcloud and currently have the rss feed but I would like to update my iTunes podcast with this so that all my podcasts showing up on sound cloud will sync up and automatically update.
here is my rss feed:
feed://feeds.soundcloud.com/users/48458062-the-collective-podcast/tracks
Podcast via Soundcloud:
http://soundcloud.com/the-collective-podcast
my podcast on iTunes:
https://itunes.apple.com/us/podcast/the-collective-podcast/id662393388
Any help would be greatly appreciated!
Thanks!

The feed in use by iTunes is http://thecollectivepodcast.podomatic.com/rss2.xml , not the one you list. It has one episode, whose media file URL is
http://thecollectivepodcast.podomatic.com/enclosure/2013-06-14T16_06_53-07_00.mp 3
Your feed at http://feeds.soundcloud.com/users/48458062-the-collective-podcast/tracks has no episodes.
You will obviously need to get this sorted out before you can proceed. Once you have the soundcloud feed working properly you will need to add a special tag to the original feed in order to transfer the Store to using the new feed. The method is decribed here:
http://www.wilmut.webspace.virginmedia.com/notes/podcast.html#move
Please make sure you are completely clear about it before proceeding, and check that the new feed works by subscribing manually in iTunes before you try moving the Store to it.

Having connected my new iPhone 6 to itunes and setting it up as normal... i transferred music to it as normal but when i open the music app and select a playlist it has a download cloud next to each track...

After connecting my new iPhone 6 to iTunes, i transferred my music as i always have done. After opening the music app and selecting a playlist there is a download cloud next to each track... this is also the case with each podcast. Also once i reconnect the phone to iTunes go to add another playlist, at the top the "sync music" check tick has disappeared. when i re check that box again it says "Do you want to sync this iPhone all data will be erased"
can anyone help at all?
Thank you

Hello henryscott3,
Thanks for using Apple Support Communities.
From your post it appears that you either have iTunes Match on your iPhone, or are seeing items that are available in iTunes in the Cloud and not on your device. To learn more about both of these features, please see the articles below.
iTunes Store: Subscribing to iTunes Match
iCloud: Content everywhere
Take care,
Alex H.

Itunes and Iphone sync issues

Hi There,
So I have a slight problem and would be grateful if someone would shed some light as to how I can overcome this.
I have an iPhone 5 and iTunes for windows, however, I have not downloaded the current software for the iPhone 5 as I do no have any storage space for it. I have recently tried to update my iPhone's music playlist but the playlist I want to sync is not, however, my old music and playlists keep syncing instead, and it keeps adding albums.In my new playlist I have approx 200ish songs whereas my iTunes is syncing over 700ish (and I've made sure I have not clicked and synced my library- my library has over 1000 so not sure where its syncing 700) I have tried several times to fix this by;
switching off phone
closing iTunes and opening it again
creating a different playlist and re-syncing music
de-selecting albums and artists manually
de-selecting all music then syncing
created a different playlist
and none of the above have worked at all
It would be much appreciated if anyone has any advice or guidance as to how I can fix this, as I have new music I want to listen to, and with this new music I'll have more storage space!
Thanks in advance!

Hi R@chel,
It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Specifically -
Hi R@chel,
It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Specifically -
Syncing manually
If you prefer not to automatically sync content to your device, you can set up manual syncing:
Connect your device to your computer and open iTunes.
Click the Devices button in the upper-right corner. (If you're viewing the iTunes Store, click the Library button in the upper-right corner. The Devices button will appear.)
In the main iTunes browser window, select the Summary tab.
Select the option to Manually manage music and videos or Manually manage music. This will deselect the automatic sync settings for the Music, Movies, and TV Shows tabs.
Click Apply.
And -
After following the steps above, you can add individual songs, videos, and playlists from iTunes to your device. To add content to your device:
Select your device.
Click On this Device.
Choose Add to in the upper-right corner. If you drag a song, video, TV show, or movie while viewing the media in your iTunes library, a sidebar will show up on the right. You can drag your content onto the device. You can also create and modify playlists directly on the device.
Thanks for using Apple Support Communities.
Best,
Brett L
Thanks for using Apple Support Communities.
Best,
Brett L

Randomly when I plug my Iphone 4s into Itunes it will tell me that it can't detect my phone and that I need to restore it. It doesn't happen every time, but maybe every two weeks.

Randomly when I plug my Iphone 4s into Itunes it will tell me that it can't detect my phone and that I need to restore it. It doesn't happen every time, but maybe every two weeks.I restore it and then it works for a while, but then a couple weeks later I'll plug it in and I get the same message again. It's very frustrating because even though I have all the settings to save to cloud, my apps and data don't all come back.

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

Why can't i add music to iPhone 5 in iTunes

Hi
I have an iPhone 5, all software uptodate. I also have a macbook air and iMac, again all itunes software unto date. When I plug my iPhone in the iPhone is recognised in iTunes. I can add files in the apps section, but no matter what i try, i can't add music to my iPhone from my iTunes.
I have iTunes match, but the files i want (podcasts, although in albums section of my iTunes as not downloaded from iTunes store) aren't available in the cloud.
How do i get ten onto my phone, it worked on my iPhone 4 but not my 5...frustrating!
Help!

Hi patrickfromisle of wight,
I believe that this article will help you address this issue:
Podcasts app for iOS: Syncing podcasts
http://support.apple.com/kb/HT6202
Thanks for using the Apple Support Communities!
Cheers,
Braden

I get an error message when I sync my iPhone 5 with itunes on a Windows 7 laptop. When I go back to my music there are exclamation marks next to many songs. I have reinstalled iTunes

I get an error message when I sync my iPhone 5 with iTunes on my Windows 7 Samsung laptop. I recently backed up all of my data using Samsung Recovery Solution 5 to an external hard drive so that I could restore my laptop. I put all of my data back on the restored laptop and reinstalled iTunes. After the error message that says that certain items could not be found and the "sync" is finished I go back to my music in iTunes and there are exclamation marks next to many songs. I follow some instructions regarding the Edit - Preferences - Advanced settings and the exclamation marks go away until I try to sync my phone again. Then I get the same error message and the exclamation marks return. I have uninstalled and reinstalled iTunes and the same thing happens again. I am about to schedule an appointment with the Genius Bar but would like to avoid that if possible. Thank you in advance for any help.

Hello Courtney,
Thank you for the details of the issue you are experiencing when syncing your music to your iPhone. It sounds like iTunes is not able to locate the original file for the song to transfer it to your device. I recommend reviewing the following articles to locate you music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thank you for using Apple Support Communities.
Best,
Sheila M.

Iphone Cloud issue & itunes

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