IPhone Configuration Utility - Changing Domain/Username to Email Address?

Question

Hi All,
I can't find anything on this so am hoping someone can help...
Here are the details:
My company is a Google Apps for Business customer.  When setting up an iOS device, we must use the ActiveSync/Exchange method because we have POP/iMAP disabled on our domain.  We point it to m.google.com
When using the ActiveSync/Exchange method, our manual setup instructions are that the DOMAIN field gets left blank and the USERNAME field must be your full email address.  Using your actual domain and domain username do not work.
We now want to create a configuration profile that will be available on our intranet so we can cutdown on calls to the help desk/make things easier for the user.
When creating the profile in the config utility, under Exchange Activesync, our only option is to leave the Domain and User field blank so the user is prompted to enter the required information.
now the issue:
When the user installs the profile and is prompted to enter this information, it asks for DOMAIN\USERNAME.   The words "DOMAIN\USERNAME" are hard-coded into the XML -- We cannot find a way to change this to read ENTER FULL EMAIL ADDRESS.
We do not want to deploy it like this because users will enter their domain information, get an error and call the help desk...no one ever reads instructions so posting this information along with the config profile on the intranet is a waste of time...
We have thought about creating our own webpage that will populate this information but I don't want to assign any resources to this yet, I'm hoping there's a quick workaround.
Thanks in advance for any suggestions.

Answer 1

Hi,
Let’s check the answer in the following thread:
http://social.technet.microsoft.com/Forums/exchange/en-US/8ecae470-e4c3-41ee-b9fc-c339b1e27aaa/exchange-2013-server-outlook-login-with-user-principal-name?forum=exchangesvradmin
“If you want to use the user principal name when connecting to users with outlook, the email domain need to be the same as the Windows domain.
If your email domain name is not the same as windows domain, there is a work around that adding the email domain as a UPN suffix in Active Directory, then changing the user's UPN suffix to match email.”
When the client tries to connect to your messaging environment, the client locates the Autodiscover service on the Internet by using the right side of the user's email address that was entered. Notice that, for the Autodiscover service to function correctly,
this must be the user's primary SMTP address.
For more information, you can refer to the following article:
http://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx
Thanks,
Angela Shi
TechNet Community Support