IPhone Configuration Utility showing question mark as device picture

My iPhone Configuration Utility doesn't work properly and I don't know how to solve it. As you can see in the picture, the Configuration Utility shows a question mark insted of the device picture of my iPhone 5 (iOS Version 6.1.3).
I can't find out what the reason is, but I guess it is the cause why I can't install my Configuration Profile (Message: "Profile Installation Failed", "The profile could not be added to the device."). I tried enabling encryption of backups of my device, but the configuration profile still fails to install.
Any advice?
Thanks in advance!

Thank you for your concern.
Unfortunately, I tried various fixes, like changing the USB cable, choosing another USB port, trying it on the Boot Camp partition, trying it on other Machines and PCs, I even restored my iOS, but nothing got the Configuration Utility to like my iPhone...
What I did then was mailing the certificates to myself and by simply opening the attachements within the Mail App on the iPhone it allowed me to install it from there.
Long story short: it turned out I could do it without the Configuration Utility and that the iPhone is capable of configuring/installing the profiles directly when you send it over.

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    Jun  6 13:44:20  Preferences[111] <Warning>: -[APNetworksController isVisible]: _visible(1), _formSheetVisibile(0)
    Jun  6 13:44:20  Preferences[111] <Warning>: -[APNetworksController updateCurrentNetworkUI]: currentTrackedNetworkSSID(HH), currentNetworkSSID(HH)
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    Jun  6 13:44:21  Preferences[111] <Warning>: -[WiFiManager(Private) _linkChangedWithDict:]: linkdown(0), associating(0)
    Jun  6 13:44:21  Preferences[111] <Warning>: -[WiFiManager(Private) _linkChangedWithDict:]: linkdown(1), associating(0)
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    Jun  6 13:44:40  itunescloudd[88] <Warning>: Updating media purchase history for periodic poll...
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    Jun  6 13:44:40  syncdefaultsd[288] <Notice>: (Note ) SYDAccount: no account
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    Jun  6 13:45:10  timed[18] <Notice>: (Warn ) CoreTime: Unable to fetch NTP time.
    Jun  6 13:45:11  syncdefaultsd[288] <Notice>: (Warn ) Initial test for reachability failed. Let's mark service as unreachable for now
    Jun  6 13:45:12  timed[18] <Notice>: (Note ) CoreTime: Fetching NTP time from "time.apple.com" count:3 timeout:60.00
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    Jun  6 13:49:44  kernel[0] <Debug>: 086077.584739 wlan.A[642] AppleBCMWLANCore::deleteAllPktFilters():  Deleted IPv4/IPv6 and Magic packet filters
    Jun  6 13:49:44  kernel[0] <Debug>: AirPort: Link Down on en0. Reason 1 (Unspecified).
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    Jun  6 13:49:44  kernel[0] <Debug>: 086077.822276 wlan.N[645] AppleBCMWLANCore::setASSOCIATE():  [wifid]: lowerAuth = AUTHTYPE_OPEN, upperAuth = AUTHTYPE_WPA2_PSK, key = CIPHER_PMK , don't disassociate    .
    Jun  6 13:49:44  kernel[0] <Debug>: 086077.879917 wlan.N[646] AppleBCMWLANCore::resetAutoCountry(): EnhancedLocaleEnabled: 0, HostCountry:0, fDefaultCountryCode:XZ, fCurrentCountryCode:XZ
    Jun  6 13:49:44  kernel[0] <Debug>: 086078.014398 wlan.N[647] AppleBCMWLANJoinManager::join Beacon Info:  @0x8060d200 BSSID=d8:eb:97:ab:51:48 rssi=-48  snr=  0 rate=54 (100%) channel= 7 encryption=0x8 ap=1 failures=  0 age=0 ssid[ 2]='HH'
    Jun  6 13:49:44  Preferences[111] <Warning>: -[WiFiManager(Private) _linkChangedWithDict:]: linkdown(0), associating(0)
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.249466 wlan.A[648] Active Ports:
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.249590 wlan.A[649] AppleBCMWLANCore::deleteAllPktFilters():  Deleted IPv4/IPv6 and Magic packet filters
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.249673 wlan.A[650] AppleBCMWLANNetManager::prepareToBringUpLink():  Delaying powersave entry in order to get an IP address
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.249784 wlan.N[651] [bringUpLink] AppleBCMWLAN Joined BSS:     @0x8060d200 BSSID=d8:eb:97:ab:51:48 rssi=-48  snr=  0 rate=54 (100%) channel= 7 encryption=0x8 ap=1 failures=  0 age=0 ssid[ 2]='HH'
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.249902 wlan.A[652] AppleBCMWLANNetManager::updateLinkQualityMetrics(): Report LQM to User Land 50, fAverageRSSI -85
    Jun  6 13:49:45  kernel[0] <Debug>: AirPort: Link Up on en0
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    Jun  6 13:49:45  kernel[0] <Debug>: en0::IO80211Interface::postMessage bssid changed
    Jun  6 13:49:45  kernel[0] <Debug>: en0: BSSID changed to d8:eb:97:ab:51:48
    Jun  6 13:49:45  kernel[0] <Debug>: en0::IO80211Interface::postMessage bssid changed
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.283974 wlan.N[653] AppleBCMWLANCore::startRoamScan(): 3596 Delaying RoamScan; because  Join Mgr Busy 1 isWaitingforIP 1
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.304788 wlan.A[654] AppleBCMWLANCore::setProperties(): Active during sleep supported (true)
    Jun  6 13:49:45  kernel[0] <Debug>: 086078.559194 wlan.N[655] AppleBCMWLANJoinManager::handleSupplicantEvent(): status = 6 WLC_SUP_KEYED, reason = 0 Other reason, flags = 0x0, authtype = 0, addr = 00:00:00:00:00:49
    Jun  6 13:50:19  SCHelper[289] <Notice>: active (but IDLE) sessions
    Jun  6 13:50:19  kernel[0] <Debug>: 086088.250755 wlan.N[656] AppleBCMWLANCore::checkIPv4AddressValidity():  Local IPv4  address 192.168.30.201
    Jun  6 13:50:19  kernel[0] <Debug>: 086088.259534 wlan.A[657] AppleBCMWLANNetManager::receivedIPv4Address():  Received address 192.168.30.201, entering powersave mode 2
    Jun  6 13:50:19  kernel[0] <Debug>: 086088.268403 wlan.N[658] AppleBCMWLANCore::startRoamScan(): 3610 starting RoamScan; MultiAPEnv:0 isdualBand:1 isOn5G:0
    Jun  6 13:50:19  kernel[0] <Debug>: 086098.326623 wlan.A[659] AppleBCMWLANNetManager::updateLinkQualityMetrics(): Report LQM to User Land 100, fAverageRSSI -66
    Jun  6 13:50:19  SCHelper[289] <Notice>:   0x16e4c220 {port = 0x1803, caller = Preferences(111):MobileVPN, path = /Library/Preferences/SystemConfiguration/preferences.plist}
    Jun  6 13:51:09  Preferences[111] <Warning>: -[WiFiManager(Private) _linkChangedWithDict:]: linkdown(1), associating(0)
    Jun  6 13:51:09  kernel[0] <Debug>: 086162.568087 wlan.N[660] AppleBCMWLANNetManager::handleDeauth():    status = 0 , reason = 3, flags = 0x0, authtype = 0, addr = d8:eb:97:ab:51:48
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    Jun  6 13:51:09  kernel[0] <Debug>: 086162.580409 wlan.N[664] [tearDownLink] AppleBCMWLAN Left BSS(down):   @0x8060d200 BSSID=d8:eb:97:ab:51:48 rssi=-48  snr=  0 rate=54 (100%) channel= 7 encryption=0x8 ap=1 failures=  0 age=84 ssid[ 2]='HH'
    Jun  6 13:51:09  kernel[0] <Debug>: 086162.580547 wlan.A[665] Active Ports:
    Jun  6 13:51:09  kernel[0] <Debug>: 086162.580662 wlan.A[666] AppleBCMWLANCore::deleteAllPktFilters():  Deleted IPv4/IPv6 and Magic packet filters
    Jun  6 13:51:09  kernel[0] <Debug>: AirPort: Link Down on en0. Reason 1 (Unspecified).
    Jun  6 13:51:09  kernel[0] <Debug>: en0::stopOutputQueues
    Jun  6 13:51:09  kernel[0] <Debug>: en0::IO80211Interface::postMessage bssid changed
    Jun  6 13:51:09  kernel[0] <Debug>: 086162.581438 wlan.A[667] AppleBCMWLANNetManager::resetLinkQualityMetrics(): Report LQM as -2
    Jun  6 13:51:09  kernel[0] <Debug>: 086162.646751 wlan.A[668] AppleBCMWLANCore::setProperties(): Active during sleep supported (false)
    Jun  6 13:51:10  kernel[0] <Debug>: 086163.643552 wlan.N[669] AppleBCMWLANCore::handleIPv4AddressNotificationGated():  Local IPv4  address 0.0.0.0
    Jun  6 13:51:10  configd[55] <Notice>: Captive: CNPluginHandler en0: Inactive
    Jun  6 13:51:10  configd[55] <Notice>: network changed: v4(en0-:192.168.30.201) DNS- Proxy-
    Jun  6 13:52:50  Preferences[111] <Warning>: void loadAPTableCellImages(): loading images
    Jun  6 13:52:50  Preferences[111] <Warning>: -[APNetworksController updateCurrentNetworkUI]: currentTrackedNetworkSSID((null)), currentNetworkSSID((null))
    Jun  6 13:52:51  profiled[290] <Notice>: (Note ) profiled: Service starting...
    Jun  6 13:53:02  profiled[290] <Notice>: (Note ) profiled: Service stopping.
    Jun  6 13:53:28  Preferences[111] <Warning>: void unloadAPTableCellImages(): unloading images
    Jun  6 13:53:29  Preferences[111] <Warning>: {MediaLibrary} Database validation succeeded
    Jun  6 13:53:29  Preferences[111] <Warning>: {MediaLibrary} Rolling back transaction.
    Jun  6 13:53:29  Preferences[111] <Warning>: {MediaLibrary} Rolling back transaction.
    Jun  6 13:54:49  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 15 usbHostConnected true pairableHostConnected false unpairedPtpAllowed false
    Jun  6 13:54:49  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 16 usbHostConnected true pairableHostConnected true unpairedPtpAllowed false
    Jun  6 13:54:49  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableDetect 1
    Jun  6 13:54:49  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableType USBHost
    Jun  6 13:54:49  ptpd[291] <Error>: ptpd: startResponder
    Jun  6 13:54:49  ptpd[291] <Notice>: Photo library available
    Jun  6 13:54:49  ptpd[291] <Notice>: PTP interface has been activated at high speed.
    Jun  6 13:54:50  lockdownd[51] <Notice>: 00201000 special_case_get: MGCopyAnswer(kMGQInternationalMobileEquipmentIdentity) returned NULL
    Jun  6 13:54:50  lockdownd[51] <Notice>: 00201000 special_case_get: MGCopyAnswer(kMGQMobileEquipmentIdentifier) returned NULL
    Jun  6 13:54:50  lockdownd[51] <Notice>: 00201000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jun  6 13:54:50  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:54:50  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:54:50  mc_mobile_tunnel[293] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:54:50  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:54:50  mc_mobile_tunnel[294] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:54:54  lockdownd[51] <Notice>: 019c5000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jun  6 13:54:54  lockdownd[51] <Notice>: 019c5000 special_case_get: MGCopyAnswer(kMGQInternationalMobileEquipmentIdentity) returned NULL
    Jun  6 13:54:54  lockdownd[51] <Notice>: 019c5000 special_case_get: MGCopyAnswer(kMGQMobileEquipmentIdentifier) returned NULL
    Jun  6 13:54:55  timed[18] <Notice>: (Note ) CoreTime: Received time 06/06/2014 20:55:2160.00 from "MobileLockdown"
    Jun  6 13:54:55  timed[18] <Notice>: (Note ) CoreTime: Not setting system time to 06/06/2014 20:54:55 from NTP because time is unchanged
    Jun  6 13:54:55  timed[18] <Notice>: (Note ) CoreTime: Want active time in -0.00hrs. Need active time in 37.64hrs.
    Jun  6 13:54:55  timed[18] <Notice>: (Note ) CoreTime: Received timezone "America/Los_Angeles" from "MobileLockdown"
    Jun  6 13:54:55  timed[18] <Notice>: (Note ) CoreTime: Current mcc: '0' simulated:'0'.
    Jun  6 13:54:55  SpringBoard[33] <Notice>: 2014-06-06 13:54:55.113|33|0x17d09ca0: Region monitoring not available or enabled. Trigger ignored!
    Jun  6 13:54:55  lockdownd[51] <Notice>: 01ac9000 __copy_itunes_value_block_invoke: com.apple.mobile.iTunes.store/downloaded-apps -> (null)
    Jun  6 13:54:56  accountsd[79] <Notice>: 2014-06-06 13:54:56.199 accountsd[79:3947]: Cannot check access to a private account type: (null)
    Jun  6 13:54:56  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:54:56  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:54:56  atc[296] <Warning>: {MediaLibrary} Database validation succeeded
    Jun  6 13:54:56  atc[296] <Notice>: PLMigrationLog <t:0x1659bbc0> loadFileSystemDataIntoDatabase called from +[PLPhotoLibrary _doFilesystemImportIfNeeded]
    Jun  6 13:54:56  assetsd[103] <Notice>: PLMigrationLog <t:0x145a6670> loadFileSystemDataIntoDatabase called from -[PersistentURLTranslatorGatekeeper importFileSytemAssetsNoWaitHandler:connection:]
    Jun  6 13:54:56  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:54:56  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:54:56  geod[262] <Warning>: Can't get bundle identifier for process 261
    Jun  6 13:54:56  medialibraryd[89] <Warning>: {MediaLibrary} [MLWriter] ending transaction <__NSConcreteUUID 0x16d52500> 7FC7AC47-B9A4-4F1D-A704-2014CC662B4A. shouldCommit=0.
    Jun  6 13:54:56  medialibraryd[89] <Warning>: {MediaLibrary} Rolling back transaction.
    Jun  6 13:54:56  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:54:56  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:54:56  deleted[261] <Error>: 0x387000 __DeleteLibrarian_block_invoke: unable to determine evictable space: The operation couldnt be completed. (LibrarianErrorDomain error 10 - Unable to configure the collection.)
    Jun  6 13:55:00  mc_mobile_tunnel[293] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:55:00  mc_mobile_tunnel[294] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:55:12  lockdownd[51] <Notice>: 00201000 _select_socket: receive secure message timeout!
    Jun  6 13:55:16  com.apple.launchd[1] <Notice>: (com.apple.iCloudKeychainStats) Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory
    Jun  6 13:55:16  com.apple.launchd[1] <Notice>: (com.apple.iCloudKeychainStats) Job failed to exec(3) for weird reason: 2
    Jun  6 13:55:16  geocorrectiond[300] <Warning>: /SourceCache/Maps/Maps-1398.27.4/iOS/geocorrectiond/MCAddressCorrector.m:119 0x17555570 startProcessing - failed. Not authorized (0)
    Jun  6 13:55:16  syncdefaultsd[301] <Notice>: (Note ) SYDAccount: no account
    Jun  6 13:55:21  daily[302] <Notice>: (0x3d6e318c) carrousel: Could not rmdir /private/var/tmp/MediaCache: Directory not empty
    Jun  6 13:55:21  daily[302] <Notice>: (0x3d6e318c) carrousel: Could not rmdir /private/var/tmp/launchd: Directory not empty
    Jun  6 13:55:22  mobile_assertion_agent[257] <Notice>: service_one_connection: Connection closed for client (null).
    Jun  6 13:55:32  lockdownd[51] <Notice>: 019c5000 _select_socket: receive secure message timeout!
    Jun  6 13:55:32  lockdownd[51] <Notice>: 019c5000 _receive_message: walk away - non-SSL 1
    Jun  6 13:55:37  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:55:37  mc_mobile_tunnel[303] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:55:42  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:55:42  mc_mobile_tunnel[304] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:55:42  profiled[305] <Notice>: (Note ) profiled: Service starting...
    Jun  6 13:55:42  profiled[305] <Notice>: (Error) MC: Profile MCConfigurationProfile 0x16d6f8b0 has no friendly name.
    Jun  6 13:55:42  profiled[305] <Notice>: (Error) MC: 0x16d6f8b0 Can't parse profile: NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:55:42  profiled[305] <Notice>: (Error) MC: Failed to parse profile data. Error: NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:55:42  profiled[305] <Notice>: (Error) MC: Profile cannot be queued for installation. Error: NSError:
    Desc   : Invalid Profile
    Sugg   : The profile Profile is invalid.
    US Desc: Invalid Profile
    US Sugg: The profile Profile is invalid.
    Domain : MCInstallationErrorDomain
    Code   : 4000
    Type   : MCFatalError
    ...Underlying error:
    NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:55:47  mc_mobile_tunnel[303] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:55:52  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:55:52  mc_mobile_tunnel[306] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:55:52  mc_mobile_tunnel[304] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:55:53  profiled[305] <Notice>: (Note ) profiled: Service stopping.
    Jun  6 13:55:59  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 17 usbHostConnected false pairableHostConnected false unpairedPtpAllowed false
    Jun  6 13:55:59  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 18 usbHostConnected false pairableHostConnected false unpairedPtpAllowed false
    Jun  6 13:55:59  ptpd[291] <Notice>: PTP interface has been deactivated.
    Jun  6 13:55:59  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableDetect 0
    Jun  6 13:55:59  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableType Detached
    Jun  6 13:55:59  kernel[0] <Debug>: virtual IOReturn AppleUSBDeviceMux::message(UInt32, IOService *, void *) - kMessageInterfaceWasDeActivated
    Jun  6 13:55:59  kernel[0] <Debug>: AppleUSBDeviceMux::reportStats: USB mux statistics:
    Jun  6 13:55:59  kernel[0] <Debug>: USB mux: 446 reads / 0 errors, 931 writes / 0 errors
    Jun  6 13:55:59  kernel[0] <Debug>: USB mux: 0 short packets, 0 dups
    Jun  6 13:55:59  iapd[105] <Warning>: ERROR - /SourceCache/iapd/iapd-1385.3.1/iapd/IAPPortManager.mm:-[IAPPortManager availableCurrentFromAccInMa] - 228 IOAccessoryManagerGetUSBCurrentLimitBase failed 0xe00002d9
    Jun  6 13:55:59  medialibraryd[89] <Warning>: {MediaLibrary} [MediaLibraryService] Cancelling any active or suspended import operations in progress for process <unknown process> (process ID = 296)
    Jun  6 13:55:59  medialibraryd[89] <Warning>: {MediaLibrary} [MLWriter] Cleaning up any remaining transactions for ended process <unknown process> (process ID = 296)
    Jun  6 13:56:02  mc_mobile_tunnel[306] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:56:18  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 19 usbHostConnected true pairableHostConnected false unpairedPtpAllowed false
    Jun  6 13:56:18  lockdownd[51] <Notice>: 3d6e318c _bump_connection_count: connectionCount now 20 usbHostConnected true pairableHostConnected true unpairedPtpAllowed false
    Jun  6 13:56:18  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableDetect 1
    Jun  6 13:56:18  kernel[0] <Debug>: AppleD1946PMUPowerSource: AppleUSBCableType USBHost
    Jun  6 13:56:18  ptpd[307] <Error>: ptpd: startResponder
    Jun  6 13:56:18  ptpd[307] <Notice>: Photo library available
    Jun  6 13:56:18  ptpd[307] <Notice>: PTP interface has been activated at high speed.
    Jun  6 13:56:18  lockdownd[51] <Notice>: 01943000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jun  6 13:56:18  lockdownd[51] <Notice>: 01943000 special_case_get: MGCopyAnswer(kMGQInternationalMobileEquipmentIdentity) returned NULL
    Jun  6 13:56:18  lockdownd[51] <Notice>: 01943000 special_case_get: MGCopyAnswer(kMGQMobileEquipmentIdentifier) returned NULL
    Jun  6 13:56:18  timed[18] <Notice>: (Note ) CoreTime: Received time 06/06/2014 20:56:4560.00 from "MobileLockdown"
    Jun  6 13:56:18  timed[18] <Notice>: (Note ) CoreTime: Not setting system time to 06/06/2014 20:56:18 from NTP because time is unchanged
    Jun  6 13:56:18  timed[18] <Notice>: (Note ) CoreTime: Want active time in -0.00hrs. Need active time in 37.61hrs.
    Jun  6 13:56:18  timed[18] <Notice>: (Note ) CoreTime: Received timezone "America/Los_Angeles" from "MobileLockdown"
    Jun  6 13:56:18  timed[18] <Notice>: (Note ) CoreTime: Current mcc: '0' simulated:'0'.
    Jun  6 13:56:19  SpringBoard[33] <Notice>: 2014-06-06 13:56:19.016|33|0x199335a0: Region monitoring not available or enabled. Trigger ignored!
    Jun  6 13:56:19  lockdownd[51] <Notice>: 01a47000 __copy_itunes_value_block_invoke: com.apple.mobile.iTunes.store/downloaded-apps -> (null)
    Jun  6 13:56:20  accountsd[79] <Notice>: 2014-06-06 13:56:20.203 accountsd[79:10843]: Cannot check access to a private account type: (null)
    Jun  6 13:56:20  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:56:20  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:56:20  atc[309] <Warning>: {MediaLibrary} Database validation succeeded
    Jun  6 13:56:20  atc[309] <Notice>: PLMigrationLog <t:0x16e3fdf0> loadFileSystemDataIntoDatabase called from +[PLPhotoLibrary _doFilesystemImportIfNeeded]
    Jun  6 13:56:20  assetsd[103] <Notice>: PLMigrationLog <t:0x145a6ad0> loadFileSystemDataIntoDatabase called from -[PersistentURLTranslatorGatekeeper importFileSytemAssetsNoWaitHandler:connection:]
    Jun  6 13:56:20  lockdownd[51] <Notice>: 01ac9000 special_case_get: MGCopyAnswer(kMGQInternationalMobileEquipmentIdentity) returned NULL
    Jun  6 13:56:20  lockdownd[51] <Notice>: 01ac9000 special_case_get: MGCopyAnswer(kMGQMobileEquipmentIdentifier) returned NULL
    Jun  6 13:56:20  lockdownd[51] <Notice>: 01ac9000 copy_phonenumber: CTSettingCopyMyPhoneNumber() returned NULL
    Jun  6 13:56:20  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:56:20  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:56:20  geod[262] <Warning>: Can't get bundle identifier for process 261
    Jun  6 13:56:20  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:56:20  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:56:20  medialibraryd[89] <Warning>: {MediaLibrary} [MLWriter] ending transaction <__NSConcreteUUID 0x16d552c0> 0BA65AAC-C5E8-4460-B229-CD5531260D09. shouldCommit=0.
    Jun  6 13:56:20  medialibraryd[89] <Warning>: {MediaLibrary} Rolling back transaction.
    Jun  6 13:56:20  librariand[115] <Error>: ubiquity account is not configured (or is disabled for this client), not creating collection
    Jun  6 13:56:20  librariand[115] <Error>: error in _handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.
    Jun  6 13:56:20  deleted[261] <Error>: 0x283000 __DeleteLibrarian_block_invoke: unable to determine evictable space: The operation couldnt be completed. (LibrarianErrorDomain error 10 - Unable to configure the collection.)
    Jun  6 13:56:20  mc_mobile_tunnel[312] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:56:20  lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:56:20  mc_mobile_tunnel[313] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:56:26 Chas-iPad lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:56:26 Chas-iPad mc_mobile_tunnel[314] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:56:30 Chas-iPad mc_mobile_tunnel[312] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:56:30 Chas-iPad mc_mobile_tunnel[313] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:56:36 Chas-iPad mc_mobile_tunnel[314] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:56:40 Chas-iPad lockdownd[51] <Notice>: 01943000 _select_socket: receive secure message timeout!
    Jun  6 13:56:40 Chas-iPad lockdownd[51] <Notice>: 01943000 _receive_message: walk away - non-SSL 1
    Jun  6 13:56:59 Chas-iPad awdd[318] <Error>: CoreLocation: CLClient is deprecated. Will be obsolete soon.
    Jun  6 13:58:21 Chas-iPad medialibraryd[89] <Warning>: {MediaLibrary} [MediaLibraryService] Cancelling any active or suspended import operations in progress for process <unknown process> (process ID = 309)
    Jun  6 13:58:21 Chas-iPad medialibraryd[89] <Warning>: {MediaLibrary} [MLWriter] Cleaning up any remaining transactions for ended process <unknown process> (process ID = 309)
    Jun  6 13:59:09 Chas-iPad lockdownd[51] <Error>: FAILURE: Failed to open property list at file:///private/var/db/launchd.db/com.apple.launchd/overrides.plist for reading. (The operation couldnt be completed. No such file or directory)
    Jun  6 13:59:09 Chas-iPad mc_mobile_tunnel[319] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
    Jun  6 13:59:09 Chas-iPad profiled[320] <Notice>: (Note ) profiled: Service starting...
    Jun  6 13:59:09 Chas-iPad profiled[320] <Notice>: (Error) MC: Profile MCConfigurationProfile 0x1453bd60 has no friendly name.
    Jun  6 13:59:09 Chas-iPad profiled[320] <Notice>: (Error) MC: 0x1453bd60 Can't parse profile: NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:59:09 Chas-iPad profiled[320] <Notice>: (Error) MC: Failed to parse profile data. Error: NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:59:09 Chas-iPad profiled[320] <Notice>: (Error) MC: Profile cannot be queued for installation. Error: NSError:
    Desc   : Invalid Profile
    Sugg   : The profile Profile is invalid.
    US Desc: Invalid Profile
    US Sugg: The profile Profile is invalid.
    Domain : MCInstallationErrorDomain
    Code   : 4000
    Type   : MCFatalError
    ...Underlying error:
    NSError:
    Desc   : The profile Profile is invalid.
    Sugg   : The required field PayloadIdentifier is missing.
    US Desc: The profile Profile is invalid.
    US Sugg: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1000
    Type   : MCFatalError
    Params : (
    Profile
    ...Underlying error:
    NSError:
    Desc   : The required field PayloadIdentifier is missing.
    US Desc: The required field PayloadIdentifier is missing.
    Domain : MCProfileErrorDomain
    Code   : 1002
    Type   : MCFatalError
    Params : (
    PayloadIdentifier
    Jun  6 13:59:19 Chas-iPad mc_mobile_tunnel[319] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
    Jun  6 13:59:20 Chas-iPad profiled[320] <Notice>: (Note ) profiled: Service stopping.
    Jun  6 14:06:17 Chas-iPad mobile_assertion_agent[257] <Notice>: service_one_connection: Connection closed for client (null).

    Bump.
    So i read that Apple hasnt updated the iPhone config utility for iOS7 (or at all for a while). Does anyone know of any other config utilities that would allow me to control wheather a Wi-Fi is auto connected to or not? We use iPads in a buinessness envornment and need to be able to connect to one Wi-Fi with other open Wi-Fi connections avalable (but not connected). forgetting an open network doesnt work because it will auto-connect if the iPad looses connection with the main Wi-Fi. Auto-connect should  be an option on apple devices but isnt. we cannont be asked if we want to connect to an open Wi-Fi all the time.

  • Cannot install configuration profiles using iphone configuration utility, why?

    I have several working configuration profiles, which I can distribute both via email and a website.
    I'd like to install the profiles through the iPhone Configuration Utility, but I am not able to do so. The devices show up just fine in the list. When I choose the Configuration Profile tab and clicking the install-button on a profile (which will install fine via Email or website) in the list, nothing happens. Regardless of the device beeing out of the box, or activated via iTunes. What am I missing?
    I have tried this on several iPad and iPad 2 devices with the latest (4.3.3) firmware installed.

    Hi,
    I have the same problem. After creating profile with only General tab being set up it is failing to install on my iPad.
    Profile installation failed
    The profile could not be added to device
    Any suggestions?
    I even erase all content and setting but that didn't help either.
    The only alarming thing is that in my Certificate section I have red message:
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    Can that effect installation?
    If that is the case how to fixed it?
    P.S. iPad was purchased from Apple Store.
    Regards,

  • Iphone configuration Utility Wifi proxy settings

    Hy Guy's
    I have a simple question,
    I have configured an ipad with the iphone configuration utility. Everything works fine, but the proxy in the wifi Policy doesn't appear on the device.
    It makes no difference if i choose Manual Proxy or Automatic Proxy, there is no Proxy on the Device!
    I read in other Forums tht this is a known Bug by Apple but this threads ar e 2 Years old...
    Is there a solution for this?
    Thanks and best Regards

    Your post is not going to be seen by the Apple Engineers. This is a users forum. You should contact Apple Technical Services directly.
    There is a new version of Apple Configuration Utility that just came out in the last two weeks. Manually setting the proxy settings isn't really very hard to do so I'm not sure what the concern is.

  • Deploying iPads with iPhone Configuration Utility

    We are trying to deploy some iPad2s into an enterprise environment. I have been able to push some settings like WiFi or remove Safari via iPhone Configuration Utility. However, we are needing to have one app installed (Prezi) from the App Store. I can't find a way to do this via the Configuration Utility, so I installed the app before applying the profile. One the profile is applied it hides the app on the homescreen. As soon as I remove the policy the app shows right back up. Is there a setting somewhere in the policy that is causing this?
    On a related note, is there a better way to get the app installed automatically?

    You need an MDM  -- moble device management
    Use an MDM for free Meraki
    MDMs
    Airwatch, Nukona, Meraki, mobleIron, OS X Server, or Zenprise
    Nukona -- https://www.nukona.com/mobile-app-management-products/basic-edition/
    Meraki -- A free MDM
      http://www.meraki.com/products/systems-manager/
      https://discussions.apple.com/thread/4067210?tstart=0
      Good howto by Sergio Sosa.
      https://discussions.apple.com/thread/2594001?start=15&tstart=0
    I think the education site is better.
    IT Resources -- ios & OS X -- This is a fantastic web page.
    View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    http://www.apple.com/education/resources/information-technology.html
       business site is:
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  • IPhone Configuration Utility Not Working

    Hi Guys,
    I am getting the dreaded error:
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    Actions I have tried (in various combinations):
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    - Reinstall iPCU (3.6.1)
    - Copy various .dll files to iPCU directory (as per other suggestions, even though Im not getting a .dll error)
    This is on a x86 machine running Windows Vista.
    The devices I use get detected in iTunes just fine.
    The error message I state above shows as soon as I launch iPCU. No prior error / No error after / No GUI loads - just the above error.
    My guess, as per seeing past issues regarding iPCU is that iPCU is incompatible with my version of iTunes/AMDS.
    Any trick on getting this working other than waiting for Apple to fix up iPCU? Im tired of reading hundereds of threads of 'solutions' that get me nowhere.
    Thanks in advance...

    Hi.
    I found that most problems with IPCU startup is a some issue with DLLs and programs in the PATH environment variable. And I thinks it's Apple to blame how they load their DLLs. For me the two things prevented IPCU from working:
    Some Intel software in "C:\Program Files (x86)\Intel\iCLS Client". I don't know what is it, probably part of drivers or other Intel software on my PC (I have Intel chipset motherboard and Intel SSD). Affected DLL was msvcr90.dll located here.
    Zend Server in "C:\Program Files (x86)\Zend\ZendServer\bin". Affected DLLs were: libxml2.dll, iconv.dll .
    I also see that it loads zlib1.dll from my "LUA for Windows" folder instead of its own but it seems that IPCU working with it.
    So, basically problem occurs because either IPCU or Apple Mobile Device Support load wrong DLLs from some of PATH folders instead of their own folders and those DLLs are incompatible. I have located and narrowed it down by looking into list of loaded DLLs in Process Explorer while IPCU is running (showing its error message box), then checking DLLS that wasn't loaded from one of Windows or Apple folders, and after this  I cut folders from PATH variable one by one until it worked, then I returned most of them back except those that affected IPCU startup.

  • Preparing for iPhone 6 - iPhone Configuration Utility

    Hello, I've been tasked with drafting a configuration via the iPhone Configuration Utilty in preparation of our new corporate iPhone 6's landing in the next few days, Wi-Fi setup, Exchange Activesync etc. In addition I've also been asked to look into the feasibility and benefits of SCEP and S/MIME so was wondering whether someone could answer a few questions that I have;
    1) Downloading of Apps to deploy via the profile
    I'm a little confused as to how to download iOS app's onto our MAC Mini server and present them to the configuration utility. I understand that I need to import them via the add new application button in the top right of the utilty but in terms of actually preparing the app for import, I'm a little confused.
    2) S/MIME
    Does the iPhone Configuration Utility support a global S/MIME setup? By this I mean how does the device associate the user profile with the certificate and would the signing and encryption certificates need to be enterprise or user level?
    3) SCEP
    Is anyone using this method of distributing certicates to their iOS devices. If so what are the benefits and if known, outside of a CA and SCEP server, what infrastructure is required to allow it to function as an internal mechanism?
    Looking forward to all your replies.
    Thanks very much.

    Perhaps I should have clarified;
    Assuming that I can get iOS 5 installed on my iPhone 4 before leaving for my trip, will this allow me to transfer everything using the iCloud (music, contacts, email accounts, pictures, apps etc.) straight to my new iPhone 4S?

  • I updated my iphone 4s to iOS 7.1.1 and my macbook pro to version 10.7.5 and now my iphone won't show up as a device on my computer. How do I fix this?

    I updated my iphone 4s to iOS 7.1.1 and my macbook pro to version 10.7.5 and now my iphone won't show up as a device on my computer. How do I fix this?

    Hey KAYLIEH,
    Thanks for the question. I understand that your iPhone 4s is not recognized in iTunes for Mac. The following resource may provide a solution:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Thanks,
    Matt M.

  • Multiple from e-mailaddresses /  one account / iphone configuration utility

    I trie to configure my e-mail account on my iphone. This works fine, when there is one e-mailaddress per account. But when I want to configure it to have multiple from-e-mailaddresses aka aliases I can choose to sent my mail from, there I stuck.
    What I tried till now but without any success is
    use the "name1 <[email protected]>, name2 <[email protected]>" syntax
    leaf it blank and do it manually when the profile is installed, what works, but still just for one e-mailaddress
    who could help?

    thx for your answer
    at the provider end every thing is configured the way it should
    you know the way to configure other e-mail-addresses in iOS manually:      Preferences > Mail, Contacts, Calendar > yourMailAccount > yourMailAccount > E-Mail yourEMailAddress
    There you can put in your aliases, which enables you to select, from which address you send your e-mail from
    the same thing you can do in Apple Mail, with the "name1 [email protected], name2 [email protected]" syntax entered in the Email Address field in Account Information in the preferences
    But what to do, if you want to configure your iPhone with the iphone configuration utility?
    if you leaf the from-address blank, you can enter just one address, the above mentioned syntax, that works for Apple Mail, doesn't
    And the question for the super hero out there: How to do this in addition with certificates?

  • Oracle Reports 10.1.2.3 output shows question marks, parameter form shows correct Arabic

    Hi
    Following is our environment
    Oracle Application Server     10.1.2.3.0
    Microsoft Windows 2003 Enterprise Edition Service Pack 2
    Oracle Database 11.2.0.2.0
    NLS_LANG     AMERICAN_AMERICA.AR8MSWIN1256
    When client runs the report on browser (IE), the parameter form appears fine with Arabic characters.
    Inserting the parameters in Arabic also look fine and characters display in Arabic but when report is generated, the output shows the inserted parameters as ????
    On server, regional settings are ALL Arabic. Also the registry has NLS_LANG setting of AMERICAN_AMERICA.AR8MSWIN1256.
    Report output is same for both html and pdf formats. For PDF subetting, uifont.ali file has been modified but the issue does not seem to be PDF related since the html format reports also shows ???
    It is a 3 tier setup hence there is no question of having NLS_LANG registry settings for client PCs that are running Windows OS with Arabic regional settings that match the server.
    Interestingly, the same report when run from a different application server having same architecture runs fine. The other application server has exact same version of OAS. Database supports Arabic and is configured as such.I tried comparing the different configuration files on both servers but apparently I cannot find the place where I should change something for the reports to show correct Arabic.
    SELECT * FROM NLS_PARAMETERS
    WHERE parameter IN ('NLS_CHARACTERSET','NLS_LANGUAGE');
    NLS_LANGUAGE
    AMERICAN
    NLS_CHARACTERSET
    AR8MSWIN1256
    I am writing this after doing quite some research but seems like I am unable to find a solution to this.
    Any help will be appreciated.

    Thank you Paul for your reply.
    I think you misunderstood me. I understand that it is all volunteer work and I never said I was looking for "quick" or "sure" response. I did not even use the words IMMEDIATE or URGENT in my post. I found it strange because I personally believe that there are many volunteers providing great support to others and yet my post somehow went unnoticed. In my personal opinion, however, if you do not wish to reply then you should just ignore rather than being rude. No one can force anyone to do the good work that people are doing here at oracle forums and they are all doing this out of choice. Let me also assure you that me and people like myself really appreciate their efforts.
    Having said that, I wish you had taken time to read about my issue. There is infact a registry setting that specifies the NLS_LANG and it is already set under both Infrastructure and Middle Tier in the registry. I mentioned it earlier. The value is AMERICAN_AMERICA.AR8MSWIN1256 and I believe this is correct for Arabic characters.
    What is confusing for me is the fact that if browser was not capable of showing Arabic characters then the static Arabic words in the reports layout (field name for instance) would also show as garbage or question marks. They appear to be fine. Since we are just passing some parameters in Arabic language and not saving anything in the database, the DB characterset does not come into play for now. Although the DB characterset is also set to store Arabic data. We are displaying the parameters that we are passing through the parameter form in the output of the report and this is where we see question marks (????).
    Finally, if it was a browser issue or a DB characterset issue, then in my limited knowledge, I believe that the report that we are running using the other Application Server that is pointing to the same database should also show the same behaviour. That is not the case as it displays the same report perfectly. Client machine is the same in both cases using Windows 7 and IE as browser.
    http://appserver1/reports/rwservlet?admin/myreport           (connecting to db1)    works fine
    http://appserver2/reports/rwservlet?admin/myreport          (connecting to db1)     show question marks
    Above URLs are examples. The point I am trying to make here is that the issue has to be with the new application server and it cannot be registry settings as I have double checked the entry and it exists in all Oracle Homes ie Infrastructure and Middle Tier. So maybe it is some configuration file setting that I am missing here.
    Any help will be appreciated.

  • IPhone Configuration utility locked my phone now passcode doesn't work

    Googled the heck out of this but haven't seen any posts even close to this problem.
    I was testing the iPhone Configuration Utility, prior to deploying configurations to enterprise users. I modified the passcode settings to what i thought would be basic requirements.
    I also created payloads for Restrictions, and Exchange ActiveSync, but haven't included in the post, since I am fairly certain they shouldn't have any impact to the issue.
    Once I saved the profile, i deployed to my phone via email, and installed it on my device. It then locked, and will not accept the passcode that I was using before installing the "test" profile.
    The only other screen that I made any change to, that refers to any sort of password/code, was in the General area:
    I set a security password to control when the profile can be removed, but it is a password more than the simple four-digit that the phone appears to be looking for.
    I can try 2 more times before the phone wipes, which isnt the end of the world thanks to iCloud, but I sure would like to know what happened....
    Any thoughts would be greatly appreciated.
    Kevin

    Thanks Bonesaw, I did connect the phone to the host running ICPU, but it was still looking for some unknown passcode. I ended up putting the phone in DFU mode as suggested by Kilt, and restored the phone. This is the first I've used the iPCU, but I would have been willing to bet the authentication password for the profile wouldnt affect the device passcode. I must have done something else wrong, so I will try it again and see what happens. Thanks for responding!

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