Iphone crashed while i was texting wont turn back on got a few questions

hey guys well i was texting a friend the other day and all of a sudden my phone turned off, i tried to turn it back on and nothing happened i help home and power button and nothin happened, i hooked it up to my computer and it came up with a picture of the batter showing it was flat and a lightning bolt underneath, i still could not turn my phone on and i tried the hard reset and it just showed the battery again with a lightning bolt. i have since contacted apple and they could not help me sort the problem, they sent me a bag so i could send my phone off and yesterday it was picked up, i have looked at my service repair and its not changed. will they just replace my phone, and how long will it take has anyone else had to send there phone away. im lost without it, its the iphone 3gs i only bought it about 1 month ago.

anyone? someone must of sent there iphone back to apple?

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Hello ozzy9294,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
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Hi alicia243,
Thanks for visiting Apple Support Communities.
If your iPhone wont power on, I recommend going through these steps first:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
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The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
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If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
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Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
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Iphone crashed while i was texting wont turn back on got a few questions

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