IPhone data usage help

Hey gang
I need your help please.
I am in Mexico and have an iPhone with a 150 MB data plan and 300 minutes. My carrier says that I have passed my data limit and owe them around $150 usd. According to the Cellualar Network Data on my iPhone, I have used 35MB and 83 minutes (Settings > General > Usage).
My question is, is this information technically good enough to fight back these charges? I think it must be, but I have to be sure. Can you help me, please?
Why I don't have an unlimited data plan? because it costs around $110 usd a month, that's why. My current data plan costs about $55 a month.
Thank you

Joe.pm,
I don't think the info in Cellular Network Data is good enough to contest those charges for two reasons:
1. you could press the reset button and set the counter to zero
2. if you restore the iPhone, it will also reset the counter to zero.
But, its definitely worth trying to fight back those charges.
Good luck

Similar Messages

I have a question about my iPhone data usage

Is there a way to check my data usage on my iPhone in the setting app?

settings - cellular - scroll down to cellular data usage

Data Usage - Help

I know that getting on the android market costs data, but how much, and once you download a game off the market does it cost data to play that game?

kkreitzer wrote:
I know that getting on the android market costs data, but how much, and once you download a game off the market does it cost data to play that game?
The cost depends on which data plan you have and how large the app is you are downloading. If you have unlimited data, you are fine. Another factor is if you are accessing the market via WiFi.There is not Verizon data used if using WiFi.
As for data costs after you downlaod a game, I suspect that would be up to the game itself,.....does it need network access.

Data usage scam? Really upset customer seeking help!

I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan. We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson! We had the unlimited plan on all lines until then! This is where the trouble started. Each month our data has increased when we've made no changes to how we use our phones. Each time I increase our limit our usage always goes up! We have high speed wireless at home and all use it when at home. We also use Wifi at work. Our kids are in school all day so their usage wouldn't increase drastically.
We are now up to 16 GB. Two of the lines doubled in recent months. I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is. I honestly believe Verizon is ripping us off! This last time I put what I had learned about data usage to a test using 3 of our 5 phones. I went the cellular data and turned off all apps. I left on the main cellular data so the statistics data would still show. I made sure all apps were closed in the background. I turned off all notifications and turned off all email accounts from checking for mail. I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used. I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence) I waited 5 minutes to go in and check the statistics for data usage on each phone. Guess what I found? Data usage on all 3 phones when nothing was being used!!! After investigating further, I found out the data usage on all phones was under "System Services" When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted. What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad. Has anyone experienced this and if so, can you provide any help on how to fix this?

micgunn2
You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Iphone 5 will not connect to home wifi or Bluetooth after iOS 7.1.1 update! Using unnecessary data please help!

My iphone 5 will not connect to my home wifi or Bluetooth after I completed the iOS 7.1.1 update. Before the update I was able to connect to my home network with no issues. Now it rarely finds my home network (unless I'm right in front of the router and even still the signal is weak) and when it does find my home wifi network it frequently disconnects from it. I followed previous suggestions to turn off router or forget network settings and re-establish them but it continues to happen.
This also happening with my Bluetooth connection. My iphone 5 would automatically connect to my home phone Bluetooth prior to the iOS 7.1.1 update. But now my device no longer connects, which means my home phone no longer rings when my cell phone is ringing.
I probably would be less worries if I did not have to monitor my data usage with Verizon. However, I do have a limited amount of data to use and I recently reached the max and had to pay extra money due to my wifi being unable to connect. Can anyone please help me with fixing this?

If you have Applecare take it back to the shop and demand a replacement. If not you're stuffed. It's a bug that they've put in the software to get you to buy another iphone. You can maybe warm it up with an hairdryer near the speaker and then turn it off and put it in the freezer for 10 mins then retstart it and wi-fi is there. It could also be a problem with the chip, if you do the freezer thing it comes back.
Apple knows its a problem as there are millions of people out there that it is happening to, in my opinion get shut and get a Samsung!!!! That's what i've done and love my new Samsung S3 Mini miles better than the iphone!!!!
Go on youtube atnd look how many millions of people this has happened to.
Someone needs to put this in the media so they will actually do something the robbing bleeders!!!!!
Also whatever you put on these discussions will get it wiped if Apple don't like what you put!!!!

IPhone 5 - Excessive data usage and data "bleed"

We recently upgraded my daughter's phone from a Samsung to an iPhone 5, originally running iOS 6, now running iOS 7. The Samsung (Android) phone used less than .5 MB per month, whereas the iPhone 5 will consume that much data in one day. About 80% of the phone's usage is on WiFi, and is only actively used on the cellular network less than an hour a day. However, the phone and the Verizon data usage log show data being consumed even when connected continously to wifi.
With help from a Verizon representative, we turned off location services, closed all background apps and stopped automatic updates and refreshes, shut off icloud, email, and anything else that could possibly be running in the background or consuming data. The changes didn't do anything to slow the usage, and the Verizon reps suggested that my daughter was secretly using her phone in the middle of the night to play games and watch movies. At Verizon's recommendation, we signed up for parental controls, and set them to prevent the phone from being used during the school day, and at night. However, the phone and Verizon continue to show data use in tiny increments 24 hours per day. These post in the Verizon data usage logs about every 10 minutes, and are typically 10-20KB.
Using the parental controls, I set a hard data stop each week so that we could meter her data out over a month's time and prevent overages. It is supposed to stop all data usage on the phone once she reaches a preset limit. She would usually hit the 1GB limit in a day or two, but the phone and Verizon's data usage log show that the phone continues to bleed data 24 hours per day even after the limit is reached and she is unable to use her phone. Verizon can offer no explanation.
In addition to the data bleed, the actual data usage for virtually any activity that required data is substantially higher than what I would see for the same use on my iPhone 4s. For example, a couple of youtube videos played on her iPhone 5 resulted in 0.8GB being used in just a few minutes, vs about 50MB on my 4s for the same videos. Verizon seems to suggest that this is due to the higher resolution and speed, but it seems excessive.
Here's a Youtube video I found that seems to show our exact issue. We've done similar tests on our phone, with the same results.
http://www.youtube.com/watch?v=q9AR2rEFcKk
Although it is frequently suggested that the "fix" for this problem is to turn off cellular, that hardly addresses the problem. It would also mean we have purchased a very expensive iPod.
Is there anyone who can help us address this issue? Verizon has been no help, and does not acknowledge this as an ongoing problem, despite the fact that there are countless articles, blogs, and videos online about the very same issue. We have tried a number of the "fix" recommendations we've found online, but thus far have had no success.

There's something wrong. Have you tried the 4 Rs basic troubleshooting steps?
Restart:
1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414
This article is about battery life, there are a few tips about data usage as well.
http://www.apple.com/batteries/iphone.html
Data settings & usage
http://support.apple.com/kb/HT4146
If all failed, make an appointment with the Apple genius at your local Apple Store and have them evaluate.

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

Iphone 5 Excessive Data Usage Mapping Services

I have had my Iphone 5 since December 2013. Recently I have been having problems with my cellular data usage where my phone will use more than 900mb a day. After investigating the issue I noticed that the biggest problem is mapping services. This was not making sense as frequent location settings and all location settings are switched off. I went to my service provider MTC (This is the service provider in Namibia, Africa) and they advised me to upgrade to IOS 7.1.2. According to them Apple has made more services available on our carrier and that I needed the newest IOS to be able to manage these services.
I have updated my IOS to 7.1.2 yesterday 28 July at 12:00. Since then till yesterday afternoon at 17:00 my phone used over 500mb of which 418mb was for system services which after investigation revealed that 415mb was for mapping services. The location settings and frequent location settings are still switch off, but I am still using data for mapping services. The data in Namibia is not the cheapest and this has caused me to have to switch off my cellular data to ensure that I don't run my cellphone bill through the roof. I am now sitting with an equivalent of a Nokia 3310 as I can only sms and phone from my Iphone. I do not have access to WIFI so using that is not an option.
I have a friend with a Iphone 5S and one with and Iphone 4 and they do not seem to have the same problem as I do. Is it only Iphone 5?
If anyone has the same problem, I hear that it is also the case in South Africa, please help me make it heard by Apple or give me a solution if you have one.

I see about 500MB for "Time & Location" tracking. You can check here: Mobile Network -> System tasks -> Time & Location (roughly translated from German iOS 7 menu. Can someone please write down the correct english menu entries?).
I believe it is the Google App (https://itunes.apple.com/de/app/id284815942?mt=8), which is tracking me (https://maps.google.com/locationhistory/b/0). I like beeing tracked since i'm sometimes curious where i have spent my time;). But 500MB is far too much - i have only 1GB per month.

I'm using a 16GB iPhone 4s, with the latest version of iOS 8.1.1. Whenever I go to the "Cellular" settings on the main settings page and turn OFF cellular data usage for native apps like mail, app store, contacts, photos etc , the moment I back out a

I'm using a 16GB iPhone 4S, with the latest version of iOS 8.1.1. Whenever I go to the "Cellular" settings on the main settings page and turn OFF cellular data usage for native apps like mail, app store, contacts, photos etc , the moment I back out and come back in, all the native apps I turned cellular off for are back on again. Kindly help me

Exact same question as ankit1986, specifically with the photos while on cellular-only, and as simple as it sounds, I tried the hard reboot Ingo2711 suggested. Still experiencing the same error with the native apps reverting to on. It's killing our shared data-plan (2GB).

Are there known data usage problems with iPhone 4S?

I just got my first iPhone. I barely know how to use the thing and pretty much only use it for checking my work email. I blew through 7 GB of data in 20 days. From everyone I've talked to there is no way I have done this based on my limited usage. So something is running in the background that I can't control. I've turned off the cellular setting and told it to only use wifi, and when I'm at home it appears to be using my wifi. I read some other comments here saying it could be a problem with the iOS, but it didn't seem like a definite answer. Any other ideas?

Last month I checked the data usage on my iPhone 4S three days after the start of a new billing cycle. To my shock I discovered that I had been charged with about 193 MB of usage. That was very odd because 193 MB is well above what my total data usage is each month. Immediately contacted AT&T Customer Service--twice. Each time they could not provide an explanation as to why the data usage was charged to my phone. All they could tell me was that all of the 193 MB were charged on the very day the new billing cycle started. They did try to sell me a larger data plan.
I thought maybe this was just an odd thing that couldn’t be explained. Kept a close eye on my data usage for the reminder of the billing cycle and didn’t have another large data charge. I still stayed well under the 300 MB plan limit even with the unexpected 193 MB of usage on day one.
Then my wife checks her iPhone 4S data usage on day one of this month's billing cycle at about 9 AM. She finds that she has been charged with 30 MB of data usage when she hasn't even used her phone. Again, 9 AM; day one of new billing cycle; 30 MB of usage; no active applications running. How can this be? She contacted AT&T Customer Service and once again they were no help. She made two phone calls and also spoke with one CS Manager, but no one could explain why she has been charged for the 30 MB. Anyone else having this problem? Please help us resolve this if you know what to do? Extremely frustrating to be charged for data we know we are not using. Getting no help from AT&T Customer No-Service.

Iphone 4 - using lots of data - Please Help :)

Hi,
Hope somebody can help me! I recently got an iPhone 4, never used an iPhone before. Its amazing except its going through tons of data!! I live in South Africa at the moment, so theres nothing like unlimited data, so really cant afford to keep having to upload more and more data.
I have turned the notifications off for all games, facebook, and mail. Only notifications remaining are WhatsApp. Please help!!!
Could it be a certain app??
Thanks so much!!!!!

Hi Wendzket,
This article details how to control your cellular data usage:
iOS: About cellular data usage
http://support.apple.com/kb/HT4146
It sounds like you have already done the first suggestion, which is a great start. The other suggestions should further fine tune your data usage.
Cheers!
- Ari

IPhone 5S extreme data usage

I've had my iPhone 5S ever since last Christmas and never had a problem with data usage, but all of a sudden the past two months I've exceeded or come close to the max amount of the family plan I am on with my family. I'm talking 23GB of data usage for last month! I did watch many youtube videos over cellular network last month and didn't know it ate up such a huge amount of data, so I stopped doing that. But still, I checked today and I'm at 12.15GB. It seems like even when I'm on a WiFi network my data usage still is through the roof, has anyone experienced the same thing? I really don't want to exceed my plan's limit again and have to pay the penalty fee, any help is appreciated.

We don't want to see you with any overage, JB52. Is it possible that you stopped watching the videos a little bit into the current cycle creating a higher usage for the first few days/week? If you go into Settings>Cellular and scroll down, what applications are reflecting the most data usage? You can select certain applications to turn off cellular data here too to decrease the data applied to your allowance.
JenniferH_VZW
Please follow us on Twitter @vzwsupport

IPhone 5 excessive data usage - possible fix

I, like many customers here, have had a major increase in data usage with the iPhone 5. In fact I blew through 1.3 gigs of data in just a couple weeks even though I use wifi 80% of the time.
A couple days ago I restored my phone to its factory settings through iTunes, which installed a fresh version of iOS 6.0.1. This seems to have cured the problem with data and wifi. When I got the iPhone 5 I had restored it from a backup which was from my iPhone 4. Somehow installing a fresh version of iOS 6 on my phone has fixed the problem.
I’m guessing there is a glitch when installing an iPhone 4 backup onto a iPhone 5.

Did you lose anything in the process of doing that? Any tips? Appreciate the help in advance.

Does tethering to an iMac affect data usage compared to a standalone iPhone?

Does tethering to an iMac affect data usage compared to a standalone iPhone?

My BB data usage is not too bad, now my Android phone, THAT is where I am getting killed! However I can say this, my Z10 is NOT as efficient as my 9930 was at data, NOTHING compares to legacy BBs at data usage, but the Z10 is in line and/or better than your typical Android device. At least in my experience. Of course I have never used the iphone as a daily driver, or for anything but helping others figure out their phone.
Rich C (PKcable)
From Crackberry.com
If I have been helpful please click like! Use the Thumbs up icon below this message.

IPhone data usage help

Similar Messages

Maybe you are looking for