IPhone device not recognised

I have had an iPhone for over a year and i have never had any major issues, i also had a mac desktop computer but for christmas i received a macbook pro, i managed to transfer all the information between my old mac and the new one but now when it comes to connecting my iPhone to sync with my computer the device isn't even recognised, it is like i haven't plugged anything in, i have had this issue for weeks now and i have no idea how to fix it!
any ideas??

Hi had the same problem with my iphone my problem was the usb driver for apple that was the cause.To be exact the inf file was the culprit .
1.Go to device manager ,under usb serial bus controllers ,apple mobile device driver should be seen,If not do this first connect iphone to computer switch to camera this should start installing driver for the camera of the iphone check the portable devices in Device Manager Apple Iphone should be seen then go down to the Universal Serial Bus Controllers now you should see the Apple Mobile Device USB Driver right click on and click on update driver browse on computer for driver software
Navigate to C:\Program Files\CommonFiles\Apple\MobileDeviceSupport\Drivers\usbaapl.inf.click on this file and you should now have this working.Talk about pulling out hair for this easy fix like others before me reninstalled all the software again again for ditto.I hope this works.Let me know cheers

Similar Messages

My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
After about 30 seconds I get the following message:
"iTunes could not connect to this iPhone. This device is no longer connected."
The device still charges but is not recognised.
I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
Any help would be appreciated.
Thanks!

I am having a very similar issue with my iPhone 5.
Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
Please help!

Im trying to sync my iphone 3 to my computer but it keeps saying usb device not recognised

im trying to sync my iphone 3g to my computer but it keeps saying usb device not recognised.

Hi abbyntaff,
Welcome to Apple Support Communities!
Take a look at one of the articles below, the first iss for windows computers and the second is for Macs. They provide troubleshooting tips that should help resolve issues that would cause an iPhone to not be recognized by a computer.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
-Jason

USB Device Not recognised on XP Iphone 3G, but fine on win 7

I wonder if anyone can help me?
I plugged my Iphone 3G into my Work computer (win 7) yesterday and installed Itunes with no problems. I didn't sync or anything, I authorised my work computer as well.
I then went home and the second I plugged it in to me Dell d610 on Win XP is says USB device not recognised. I've looked at various forums and have unplugged and turned off laptop and then uninstalled USB root hubs but it will not work.
I then come into work today and find it works fine on my work Win 7 machine.
It's not the computer as I have 3 win xp machines at home and it's the same with all of them, 1 of them was patched a few days ago but the others havn't been patched since October.
I wonder if anyone knows what it could be?

If you have more then one USB port, try the other port.

Usb device not recognised and sudden shut down. iphone doesn't appear itune

Hi everyone.
New to these forums.
I am travelling atm. Just received a new white iphone 3gs 16gb 6 weeks ago as a replacement on insurance from uk.
No previous problems. Yesterday phone suddenly powered off.
completely dead with around 30% baterry charge remaining.
now briefly shows charge icon when pressing on off button.
connect usb charger shows charging icon, disconnect shows not charged.
have left on for several hours and no more charge stored.
connect to pc and sound denotes usb connection, however message appears (vista)"usb device not recognised".
iphone does not appear in my computer or on itunes.
am travelling down through africa for the next 4 months so cannot visit store or post to apple or receive replacemant until return to uk in april.
is this issue fixable?
moved to iphone from ipod 2 click wheel as that was extremely unreliable and crashed constantly.
have had 2 ipods, 1 iphone 3G and this 3Gs. only 3G worked without problems for a year. All other items failed repeatedly within weeks or months.
are apple going to produce a reliable product one day? functionality is great, reliability is less than 3rd rate.
can anyone help as i face 4 months overlanding with no music, translator apps or phone!!!!
desperation creeping in.
jonhough

Hello iphonephan,
Try following the steps in these articles (try them in the order listed below):
http://support.apple.com/kb/TS1495
http://support.apple.com/kb/HT1925
http://support.apple.com/kb/HT1926
Another thing you can try is to import the pictures when that prompt comes up and then delete the pictures on the iPhone (you can also email them to yourself from the iPhone before deleting them). Once the camera roll is empty on the iPhone try connecting to the computer to test.
Charles H.

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

IPhone 4 not recognised at all by my computer

Hi, please help, this is driving me mad.
When I plug my iphone into the laptop, nothing happens. Other USB components do work, I have Windows 7.
I have followed the various pieces of advice on here, have reinstalled itunes etc, all to no avail.
The Apple Mobile Device USB driver is missing in the list on the Device Manager and the iPhone is not recognised anywhere in the device list.

I presume you are using Windows
iOS: Device not recognized in iTunes for Windows

TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

Hi everyone,
This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

Hi Skydiver119,
Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
Plug your Ipad USB cable into USB port.
Go to your Control Panel, click Hardware and Sound, then click Device Manager.
Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
Right-click the Apple Device your using, and choose Update Driver Software..
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

Ipod not recognised by Windows, USB device not recognised

Hi hope someone can help
I have recently received my ipod back from Applecare who have sent the ipod back in ' working order ' but it will no longer be recognised by my windows. It says USB device not recognised and i cant find, nor will it install drivers that i located on the ipod updater etc.
I have tried several methods on this forum but none seem to work.
The letter from mycare says the iPod is formatted for a computer operating Mac OS X. Although i stated wi use Windows. But the leter states this can be changed bu installing the updater, but this wont make a diff as comp still wont regonise the device after i have followed there instructions. Any advice?
Thanks

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows".
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

Ipod "usb device not recognised" on one computer but works with another!

I have a 60GB ipod video and a 2GB ipod nano. Both connect fine to itunes on my work laptop but will not connect to my home laptop. They have previously worked fine with the home laptop but now when conected the message "usb device not recognised one of the usb devices connected to the computrt has malfunctioned". I have tried reinstalling itunes several times and tried the usual reset of the ipods etc but nothing seems to work.

If you have more then one USB port, try the other port.

TS1538 my iphone device not recognized in iTunes for my new Windows 8 computer

my iphone device not recognized in iTunes for my new Windows 8 computer

Hello kwesiaddai,
I understand that your iPhone 5 is not recognized by iTunes. The following article may help to resolve your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

Usb device not recognised by windows 7 on hp pavillion dv5094ea

Im having problems since ive updated my HP dv5094ea from windows xp up to windows 7,
Since the upgrade my usb ports arent functioning, i keep getting an error bubble saying
"Usb device not recognised" - device has malfunctioned
ive tried several trouble shooters including going into device manager and deleting the INFCACHE.1 with no luck, im starting to assume its a driver update issue...
can anyone help?

Hi:
W7 should have had the USB 2 drivers native to its driver database.
The only suggestion I can offer is to manually install the Vista graphics driver for your model which may have some motherboard drivers included.
Download and run the file below. You will probably get an unsupported operating system error.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-48969-1&cc=us&dlc=en&lc=en&...
Close out of any error windows. Go to the device manager. Click to expand the display adapters category.
Click on the display adapter listed there. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp35203. Make sure the Include Subfolders box is checked and the driver should install.
After you reboot, see if the USB ports are working.

Usb device not recognised

hi i have a problem when plugging in my ipod touch, it says in a little speech bubble at the bottom corner "usb device not recognised, one of the usb devices attached to this computer has malfunctioned, and windows does not recognise it"
ive tryed everything, ive updated the driver, ive uninstalled the driver, and nothing comes up in itunes. the ipod does nothing when plugged in, it does not charge as well when plugged in. ived tryed in itunes the diagnostic test but when i click it it says "itunes has encountered a problem and needs to close"
please help me!!!!
thanks, calpol55

I am having the same problem. I went through all of the steps already listed (updating drivers, uninstalling drivers, uninstalling iTunes and all related software, reinstalling) and still no luck. I also tried syncing to a new computer, but am having the same problems. My Touch does at least charge when plugged into either computer, but is not recognized by either computer in iTunes to actually sync. The problem seemed to start after I updated iTunes on both computers, so I tried going back to the previous version of iTunes, but then I couldn't get iTunes to open because my library had been updated by a newer version of iTunes, so the old version wouldn't work anymore.
My Touch is not yet completely worthless since I can still charge and download apps and music straight to my Touch, but I can't organize anything very well and can't easily make new playlists or add new playlists from iTunes.

Camera connection device not recognised

Bought iPad 2 yesterday and camera connection kit, with express need to upload pictures. When we plug in camera connection get error 'device not recognised' , camera is EOS 350d. Any ideas please?

I havn't got a 350D, but on a 20D I had to change the camera's communication setting from 'Normal' to 'PTP' . Check what value that Communication is set to on your camera, PRINT/PTP or PC connection - it should be on the last of the five setting 'headings' on the camera's settings menu

IPhone device not recognised

Similar Messages

Maybe you are looking for