IPhone dying / backup issues
Hi there,
I've had some problems with my iPhone lately. It just goes completely dead several times a day and doesn't respond to anything anymore. I'm able to get it going with pressing both the buttons for a while and it starts up again.
I'm wondering whether this could be a software issue. Does anyone know whether it could be?I would like to restore the phone to try. Otherwise I'll return it since I'm just under the guarantee period. But it'll be gone for about 6 weeks which will be **** so I really prefer to fix it myself if its possible.
My problem is now that I want a reliable backup before I do either one. I planned to just copy the backup that iTunes makes, but the strange thing is that the place where it should be stored (~/Library/Application Support/MobileSync/Backup/) does not exist. There is no MobileSync folder in my Application Support. I'm a bit anxious to do the restore now.
Anyone any suggestions? Where my backup might be? Can I trust it if I cannot even find it? Should I just send the phone back because this does not look like a software issue?
Thanks a lot!
Suus
Add your details to the existing 145 page thread and remember to submit a bug defect to this link:
http://www.apple.com/feedback/iphone.html
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hey guys
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first post on here as im at the end of my tether with this phone. So after installing IOS 7.0.3 i had no issues untill about 2 weeks in wifi started dropping out intermitently, at home, and office. i took no notice.
once i actually needed to use the Wifi about a week later is when i noticed Wifi was off and i couldnt connect.
so after forgetting the home network and trying to re-connect i kept getting 'Unable to connect' or the network purely wouldnt show.
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i secondly wiped the phone to fresh > issue didnt fix...
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booked into genuis bar ...
they performed diagnostics > all clear
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Minimal apps reinstalled
(ISSUE NOT FIXED) !!!!
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My logic might be flawed, but here it is:
While the iPhone 4S got very hot when wirelessly downloading and installing iOS 7.0.4 over the WiFi network, the WiFi chip and antenna had to be functional to complete the wireless iOS update. Apple was very clear that iOS 7.0.4 is too large to download and install via cellular service. Accordingly it would appear that any hardware failure had to occur in the few minutes between the download/installation of iOS 7.0.4 and its first use. That window of opportunity is incredibly small in an otherwise flawless hardware performance. I am not a big believer in long shot coincidences, so a WiFi hardware malfunction seems highly improbable to me, but not impossible. A firmware/iOS conflict still seems more plausible to me.
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You could try restoring and staying away from that backup. I've had that happen to me before on my iPhone 4 from a corrupt backup. You could be coincidently mixing the two issues, sounds to me like you got lucky and your phone is A-OK but you may be using a corrupt backup.
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I guess my problem lies in the Camera roll. I deleted all my pictures in it and I am left with 3 images. I guess they are corrupt as I am not able to delete them. When I try to delete them from iphone gallery, it crashes. When I try to delete it from external devices like when its connected to PC, same problem occurs, cant delete these 3 pictures. I guess they are corrupt.
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Otherwise, do you get an error code? This might point us in the right direction. -
My iphone died after installing iOS 5.
I was going to update my iphone 4 to iOS 5 at the first day it came out. But something went wrong and my iphone died and now it keeps restarting when i try to turn it on. If someone know what to do i be very gladly
princessksee wrote:
I just updated my iPhone 4s software from iOs 5 to iOs 6. After installing, my iPhone died and I can't turn it back on. What shall I do? What's wron with my phone?
Not sure if you had any luck with this 'princessksee' but I had literally the very same issue, very frustrating to say the least.
Sometimes it is the simple fix that works and in this case, ChrisJ4203 provided the right handshake required to get me back up and running by doing the reset as he describes above.
The key is ensuring that you hold down the sleep/wake and home buttons at the same time and wait much longer than you think you need to.
Hope you had similiar success and assume that there will be others who will access this resource for this very same problem.
Wanted to see that you had been sorted and also to let others know that this is a good place to start.
Overall very happy with the new features included in this update despite this small issue. -
My iphone died & I plugged it back in to charge when it powered on the screen remained black. I can hear when I receive a text and siri. I have tried holding down the sleep and home button and restoring in itunes neither worked. The screen on the phone is cracked but has been working fine until now. Please help!!!
Here's how to perform the restore:
HT1414
If you can actually get to restore, maybe (I estimate a 0.01% chance) you'll be able to do a backup before the restore. Actually, from the symptoms you describe, I suspect a restore won't work either and you'll need to do a recovery.
Just in case, if you need to recover (restore fails), here's how. Note you may have to try to get into recovery mode more than once.
http://support.apple.com/kb/HT1808 -
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On Saturday, my iPhone died.
I reached out to Apple suport page and this comunity trying to figure out what happend and what I could do. I also posted a question that you can reed here:
https://discussions.apple.com/thread/3468919.
Today, I took the iPhone to the carrier, since it was bought in a store of a carrier an not an Apple Store (there isn't an Apple Store in my country). As I supected, the phone was dead, the technician did all the procedures and came to the same conclusion. I was informed that the phone would be sent to Spain to be replaced probably for a new one, since it is still under the warranty.
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I need some sort of clarification, I've always been a loyal and satisfied client, but this shook my confidence in Apple.
I just need a clarification. I'm really hopping this is was a big misunderstanding and a new iPhone is a NEW iPhone.
Thank Yougdgmacguy, Thank you for your reply.
My questions is, wouldn't it be more plausible to fix my phone? Instead, they are giving me a supposed New phone instead of fixing mine. It's not the same, as I've read in other post, of costumer going to the Apple Store and having their phone replaced on the spot. Mine was sent to Spain, for, at least, 2 to 3 weeks (maybe more) just to get a refurbished phone, calling it a new phone, when it's not.
When my computer had a problem, the motherboard was replaced for a new one, they didn't replaced my computer for a refurbished one. They fixed the problem.
The notion that I'm getting a Phone that had problems already, that problably not all the parts were substituted (specially the battery), instead of fixing my own, remember, I wont have my phone for, at least, 2 to 3 weeks. Is more than enough time to fix my phone.
I think this is absurd, you never know what sort of problems the "New" not new phone already has... -
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I have the latest itunes 10.5.2 installed on my 32 bit Windows 7 pc. Ever since i upgraded my ipod 4 and iphone 4 to ios 5 it syncs very slowly with itunes (1 song aka 5 mb every 2 min and takes like 7 min to start syncing). i have tried restoring my phone and ipod with a new profile, making my ipod or iphone backup to icloud so that kills the long backup issue, reinstallled windows and just have itunes, reinstall itunes and wipeout the appledrivers then reinstall. The devices sync fine when i use a mac that isnt mine. i also have tried outher windows pcs with no luck. im out of ideas and im tired of wating 4 hrs just for a audiobook or a movie to sync.
Yeah seriously, I have my first gen iPhone and never had a issue with it. Blackberry always had a horrible desktop manager for the PC for YEARS and I always had to debug the issues myself for clients. Unfortunately for a lot of my clients the Blackberry is a better device for business, just horrible desktop software.
Eventually I'll push my client to move over to hosted exchange server, But for right now before making that push, I need to resolve this issue with the Blackberry sync. I would hate for all the work and conversion over to the Mac to be wasted over a simple issue that possibly can be resolved by a simple setting I'm over looking.
It's also a possibility the extremely slow syncing can be caused by years of unorganized entering of contacts, but trying to sort out over 2000 contacts would be near impossible for a person with a busy schedule. -
Hi,
I erase all application of my iphone 4 with erase restore without any backup & i also lose the product serial number. Now it's in restore mode. Now is there any way to restore my iphone without backup. Please help me. I have no need my previous file I just want my iphone4 ok and work smoothly as like new ipone justlike i bought it at first time. I can't restore it. So Please help me to solv this proble.See Here > without the Backup > http://support.apple.com/kb/HT4137
-
Hi-
Looked thru the thread related to my questions and found nothing that applies yet.
Example:
http://social.technet.microsoft.com/Forums/en-US/4e4472b9-8e6f-4fdc-a287-1cc8c0f6de09/windows-2008-r2-backup-fails-with-event-521-error-code-2155348001?forum=windowsbackup
http://social.technet.microsoft.com/Forums/en-US/e8c910f7-f0dd-4613-beae-b98894fb6f23/windows-server-2008-std-backup-fails-constantly-with-error-code-2155348001?forum=windowsbackup
Here are details of the issues....
Backup - OS error - system image:
External disk - USB
Mon - Fri @ 6PM.
Windows SystemState
OS(C:)
Last backup failure...
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
[Critical error WINIMAGE_UNABLE_VSS] Unable to create VSS snapshot
- Additional information: Refer to the log for more details
- Troubleshooting link:
http://kb.backupassist.com/errormap.php?BA2512
The backup operation stopped before completing.
Detailed error: ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-12-08-2014_04-41-00.log
Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-12-08-2014_04-41-00.log
NOTE:
The errors logs are not there?
Windows Backup timed-out before the shared protection point was created.
ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Event Viewer Log:
Sequence of Events...
1.
The Block Level Backup Engine service has successfully started.
2.
Backup operation that started...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 4:51:06 AM
Event ID: 521
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The backup operation that started at '?2014?-?08?-?12T09:41:00.492000000Z' has failed because the
Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed
with following error code '2155348001'.
Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
--> Suggestion are to check Virus scanner or consult DPM forum...
3.
OS Job failed with errors...( Backup Assist is 3rd party backup - wrapper round Wbadmin/Win Backup)
Log Name: Application
Source: BackupAssist
Date: 8/12/2014 4:51:51 AM
Event ID: 5634
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Backup job OS backup failed with errors.
Critical error: Unable to create VSS snapshot
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
4.
Backup Assist reports via Win backup - Snapshot in progress
Log Name: Application
Source: BackupAssist
Date: 8/12/2014 4:52:20 AM
Event ID: 5634
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Backup job Data backup failed with errors.
Ultra critical error: Volume Shadow Copy Error 0x80042316 - snapshot set in progress
Destination: Local directory
Start time: 8/12/2014 4:52:10 AM
End time: 8/12/2014 4:52:12 AM
Duration: 00:00:02.7300000
5.
The Block Level Backup Engine service has stopped.
6.
Later...we tried manually stopping VSS and SWPRV services - only VSS had the issue.
WBengine was not running...
C:\>sc stop swprv
SERVICE_NAME: swprv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 3 STOP_PENDING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query swprv
SERVICE_NAME: swprv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query wbengine
SERVICE_NAME: wbengine
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query vss
SERVICE_NAME: vss
TYPE : 10 WIN32_OWN_PROCESS
STATE : 3 STOP_PENDING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc stop vss
[SC] ControlService FAILED 1061:
The service cannot accept control messages at this time.
Log Name: Application
Source: VSS
Date: 8/12/2014 9:20:33 AM
Event ID: 8225
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
The VSS service is shutting down due to shutdown event from the Service Control Manager.
7.
VSS still having issues here...not stopping!
Log Name: Application
Source: VSS
Date: 8/12/2014 9:42:33 AM
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service information:
The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started.
Most likely the CPU is under heavy load. [0x80080005, Server execution failed]
8.
Not sure why this is started again?
Plus a DCOM timeout...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 9:31:13 AM
Event ID: 753
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has successfully started.
Event Xml:
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 8/12/2014 9:31:43 AM
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
The server {E579AB5F-1CC4-44B4-BED9-DE0991FF0623} did not register with DCOM within the required timeout.
9.
Lots more errors about VSS...repeating Event ID's 11 and 8193...
Log Name: Application
Source: VSS
Date: 8/12/2014 9:42:33 AM
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.
hr = 0x80080005, Server execution failed
. Operation:
Instantiating VSS server
10.
Then, finally stopping again...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 9:51:13 AM
Event ID: 754
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has stopped.
11.
And still repeating 11 & 8193 at this point...as we write up this post.
12.
This was suggested by the Backup Assist - software vendor....
A.)
...for 0x81080101:
"ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try again this operation."
If you receive the above error in your report, we have recently found a registry key which
contains the timeout value set by Microsoft for VSS and found that you can edit this to extend it.
To get to the registry key, open Regedit (Start > Run > Regedit) and browse to:
"HKLM\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\CreateTimeout".
Change value to 1200000 (2*10*60*1000 = 20 mins).
The default for the timeout period is 10 mins so hopefully doubling this will give enough time to
complete the snapshot.
If this isn't present, you'll need to manually enter the registry key. It's a DWORD 32-bit key.
--> NOTE: HAve not done this yet.
B.)
And for 0x80080005...
http://support.microsoft.com/kb/870655/en-gb
Our server does have high CPU load at times...
13.
Another post from technet mentions system volume size - here is our layout below:
A.)
OS/system Disk...
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
Disk 0 Online 278 GB 0 B (System Vol = C: Drive - OS w/ Programs and batch jobs)
Disk 1 Online 2791 GB 0 B * (Data drive - DFS, rsync,etc. run on D: Drive)
Disk 2 Online 1863 GB 0 B (USB 2/3.0 - Enclosure w/ SATA disk = 2GB formatted w/ NTFS.)
DISKPART> detail disk
DELL PERC H710P SCSI Disk Device
Disk ID: CA0DEEA5
Type : RAID
Status : Online
Path : 1
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(0100)#PCI(0000)#RAID(P01T00L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No
Volume ### Ltr Label Fs Type Size Status Info
Volume 1 RECOVERY NTFS Partition 3072 MB Healthy System
Volume 2 C OS NTFS Partition 275 GB Healthy Boot
B.)
Backup disk...
ST320006 41AS USB Device
Disk ID: 801AF48C
Type : USB
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No
Volume ### Ltr Label Fs Type Size Status Info
Volume 4 F BACKUPS NTFS Partition 1863 GB Healthy
C.)
NOTE:
Also on disk 0(system Disk) - we have a small OEM partition = 39MB and a Recovery Partition = 3GB.
D.)
Issues with WBAdmin now...
C:\>wbadmin get disks
wbadmin 1.0 - Backup command-line tool
(C) Copyright 2004 Microsoft Corp.
ERROR - A Volume Shadow Copy Service operation error has
occurred: (0x80042302)
A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
14.
Ran "Check-Disk" -no errors...
C:\>chkdsk
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.
WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...
116224 file records processed.
File verification completed.
654 large file records processed.
0 bad file records processed.
0 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
156676 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
116224 file SDs/SIDs processed.
Security descriptor verification completed.
20227 data files processed.
CHKDSK is verifying Usn Journal...
35628352 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.
289233919 KB total disk space.
100241492 KB in 85477 files.
57380 KB in 20228 indexes.
0 KB in bad sectors.
226627 KB in use by the system.
65536 KB occupied by the log file.
188708420 KB available on disk.
4096 bytes in each allocation unit.
72308479 total allocation units on disk.
47177105 allocation units available on disk.
15.
There are no backup error logs here - only .etl files...
C:\Windows\Logs\WindowsServerBackup\
Wbadmin.1.etl = 9:42AM on 8/12
Wbadmin.2.etl = 4:51AM on 8/12
Per windows Win troubleshooting:
http://technet.microsoft.com/en-us/library/ee692290(WS.10).aspx
http://blogs.technet.com/b/filecab/archive/2009/09/16/diagnosing-failures-in-windows-server-backup-part-1-vss-spp-errors.aspx
--> Related to Windows backup and not VSS?
2155348001 - 0x80780021 - Windows Backup timed-out before the shared protection point was created.
Should we run the "FIXVSS08.BAT" script - restarts services and re-registers DLL's - does this ever help?
Will this server need a reboot since VSS is in a state and we can't even test backups?
Is there a tool we can use to debug VSS or troubleshoot or OS backups further?
MSReport/Diag, VSS debugging, or another way of helping fix our OS(SystemState/C: drive) backup issues?
Any help is greatly appreciated - thx.
-SP
Scot PichelmanHi Scot,
Sometimes a third party backup application will change the default VSS provider adding VSS writers which causes Windows Server Backup using an incorrect component in doing backup, that's why I suggest to delete it for a test. Anyway you can reinstall it
after testing.
And as you said a high-load CPU could also be the cause of the issue so you may need to first rule hardware effective out.
If issue still exists, please try the steps below as well:
1. Please check DCOM Server Process Launcher service is started.
2. If not, try to change RPC service to run as SYSTEM account. To do this please modify the following key:
Note: Backup the key before edit incase it cause any issue.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\RpcSs\
Find "ObjectName" and change the value to LocalSystem.
Reboot to see if DCOM back to work and if Windows Server Backup starts working. If not, please provide the result if there is any new error occurs.
If DCOM still not work, please compare the content of the following key with a working server:
HKEY_LOCAL_MACHINE\Software\Microsoft\OLE
Edit if there is any difference and make sure you created a backup of the key before editing.
If you have any feedback on our support, please send to [email protected]
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