IPhone e-mail reply often does not show in Mail on desktop.

This is a problem that I have been experiencing for a long time, at least over a year.
On my iPhone 4 and 4S and Mac's, I use an iCloud (mac.com / me.com) e-mail and a business e-mail, both IMAP accounts. When I send a reply to a business e-mail, and I try to look it up later on in Mail on my Mac, the little reply-arrow shows but I get a error message. Mail cannot find the replied message and suggest that I could have deleted it. No such thing!has a negative
Why does it happen (this way my business e-mail history on the desktop is incomplete) and how can the problem be solved? Anybody?

Who is your email provider? (for the business account)
Do you have access to Web-mail for your busuness account? Are the messages present on the server?
What did your IT department say about it?

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