IPhone/Exchange HTML Email - Bloating

We have noticed that when sending HTML format email from PC Client (using Exchange 2003) and replying with iPhone that after 5-6 exchanges - the size of the email increases from around 9KB to over 2MB.
When sending email from iPhone after this bloat - the phone locks up and then reboots. This does not happen when sending email in simple text format.
I have also tried this using a POP account (Comcast) and never experienced bloat or phone crash.
Any ideas?
Anyone else have this problem?

Yes! I noticed this EXACT problem about a month ago. I posted a topic here, no replies. Submitted a bug report with Apple, no response. Problem has existed in 2.0, 2.0.1 and 2.0.2. It only happens with HTML formatted emails when Outlook 2007 is in the mix. Outlook 2003 there are no issues. I've had to write a VBA script in Outlook to process on every email I get and convert it to plain text. This is far from an acceptable solution, but it's the only solution right now.

Similar Messages

Cannot read HTML email on iPhone

This just started happening today. When I try to open an HTML email message, I get an error message which says 'This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program' This happens with all HTML emails. I know it is not a problem with the message itself, because I have previously viewed these emails without any problems. I am using a .Mac email account. Any suggestions?

I've just seen this very problem today. In my case, the symptom exists with a single (same) email on both my iPod touch and my iPhone 3g... The email displays correcly, without error, on MobileMe and any email client (save the Apple handheld ones). The error message is precisely, in large font:
"This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program. multipart/alternative"
...Followed by the often seen:
"This message is only partially downloaded."
I'm not using MS Exchange, but Apple Mail 3.0, and trying to download the remaining email portion doesn't change the symptom. Resetting the iPhone/touch also doesn't help.
As an aside, it's one of those throw away emails (multiple forward urban legend-type) that we all get and invariably trash.
I may have seen this before on the single isolated email and deleted without much thought. But I've never seen this affect all my emails, like MattDB is seeing...
I'd love to know the cause...

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 Other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1.

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1 though. Mail that is deleted or read on the iPhone 4 is deleted or marked read in Outlook 2010. So it's a one-way problem.

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1 though. Mail that is deleted or read on the iPhone 4 is deleted or marked read in Outlook 2010. So it's a one-way problem.

I have a serious contacts redundancy problem. First I have multiple email account formats, e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contact

I have a serious contacts redundancy problem.
First I have multiple email account formats,e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contacts for the same person.
I deleted the Entourage contacts as that seemed to be the program that was causing the problems. When I synced this morning, now all my contacts are gone from every where.
How can I restore to my last back? If I restore, it will ask to restore to the back that was just made… which has no contacts?
Help would be greatly appreciated !!

I have a serious contacts redundancy problem.
First I have multiple email account formats,e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contacts for the same person.
I deleted the Entourage contacts as that seemed to be the program that was causing the problems. When I synced this morning, now all my contacts are gone from every where.
How can I restore to my last back? If I restore, it will ask to restore to the back that was just made… which has no contacts?
Help would be greatly appreciated !!

HTML Email saved as MSG opens as RTF Email when Exchange Cached mode is OFF

Hello,
i have the following problem:
In an Exchange 2013 environment each time i open a HTML email and save it to disk as a MSG file (Unicode or non Unicode) i get a MSG file with an RTF Body. This only happens when Exchange Cached mode is turend OFF. I tested this with Outlook 2010 and Outlook
2013 with no 3rd Party Addins installed. Any idea?
Regards
Thorsten
Best Regards/Viele Grüße Thorsten

I've found this information from our internal channel.
In some case, when you need to convert MIME e-mail with HTML body into .MSG file. For that, HTML must be converted into RTF.
Outlook Converter provides basic means of such conversion (which can be suitable in most cases), and lets you use any external converter for high-quality HTML-to-RTF conversion. Although Outlook can display .MSG files which have HTML
body and no RTF body, the problem occurs when you try to forward or reply such e-mail. For this to succeed, the original message must have RTF body as well.
So, please check whether the message you've dragged onto desktop is MIME message. This might be the root, however, it
still doesn't explain why it only occurs in specific circumstances (Exchange online mode only).
Feel free to post back. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Sending HTML email from outlook 2013 exchange it comes broken to non outlook clients.

Hi, when i send out email from my outlook 2013 where is configured Microsoft exchange account it comes broken to gmail clients. All html mail is broken and attachments comes like this file.jpg_ or adobe.pdf_ If i send mail to outlook user
all is good but if client uses something else , they receive broken mail.
Msg comes to gmail clients like this
http://community.office365.com/cfs-filesystemfile.ashx/__key/communityserver-components-userfiles/00-00-39-06-09-Attached+Files/4745.errror.jpg
Without signature and normal phone and email.
Client is using windows 8.1.
I started discussion here http://community.office365.com/en-us/forums/158/p/227602/704778.aspx#704778 but they sent me to your forum. You can read our discussion
and see what i did already.

Hi,
Some question to help narrowing down the causes:
1. Does this issue occur when using Outlook to configure the Gmail account, does the format change?
2. Does this issue also occur when sending HTML emails to other remote domains?
If the emails is fine when opening them on Outlook, it think Exchange does not change anything on the email. The issue occurs depends on how email clients open the email.
Thanks,
Simon Wu
TechNet Community Support

I deleted my exchange microsoft email on iphone 4 and lost many of my contacts, is there a way i can get the contacts back?

I deleted my exchange microsoft email on my iphone 4 not knowing that it was this important. Later i realized that about 150-200 contacts had been deleted also.
Is there a way i can get that exchange email back or restore my contacts?
Please help me, Thank You!

No, I hadn't come accross the one you mentioned, but I have got experience with this one on download.CNET and they come in in both: WINDOWS and MAC. I've used it for more than just my lost contacts...., so yeah, I'd recommend it, even though it did not recovery everything I wished it would!
Jack

IPhone HTML email thumbnails fail to link

I have an HTML email design with a section that uses images as links (thumbnails) to higher resolution versions of themselves. It works everywhere except the iPhone; each time you tap the link (a low res, small image), it brings up the "Save as" and "Copy" buttons instead of sending you to the Hi-Res image... What's wrong?
I can only be certain the problem exists on an iPhone4 (non "s"). I've heard it rumored that it may be a problem with the iPhone 4 specifically? Any workaround?

Ooops, I spoke a little to soon. I was so excited to finally see the BG image show up, that I didn't even notice that the table data was not displaying. Argggh!
Where in your code would I add the data?
I have it in this little 3 by.3 table which I attempted to nest inside a cell of your code. Looked fine in a browser, but was invisible in newer Outlook messages.
Here is the data table
<TABLE>
        <TBODY>
        <TR>
          <TD height=25 colSpan=3></TD></TR>
        <TR>
        <TR>
          <TH height=10 width=200>
           <DIV align=right><I><FONT size=2>Range of Returns</FONT></I>
          </DIV></TH>
          <TH width=140>
            <DIV align=center><I><FONT size=2>September</FONT></I></DIV></TH>
          <TH width=190>
            <DIV align=center><I><FONT size=2>YTD</FONT></I></DIV></TH></TR>
        <TR>
          <TD height=10>
            <DIV align=right><FONT size=2>All PCM Accounts </FONT></DIV></TD>
          <TD>
            <DIV align=center><FONT size=2>1.0% - 8.0%</FONT></DIV></TD>
          <TD>
            <DIV align=center><FONT size=2>5.1% - 21.7%</FONT></DIV></TD></TR>
        <TR>
          <TD height=21>
            <DIV align=right><FONT size=2>S&P 500 </FONT></DIV></TD>
          <TD>
            <DIV align=center><FONT size=2>2.4%</FONT></DIV></TD>
          <TD>
            <DIV align=center><FONT size=2>14.6%</FONT></DIV></TD></TR>
        <TR>
          <TD height=75 colSpan=3></TD></TR></TBODY>
</TABLE>
Would love your assistance.

E63 HTML Email View for Mail for Exchange and Lotu...

Hi,
I am using E63. When I use MFE and Lotus Traveler, the html emails are also displayed like text message with no HTML/Rich text rendering. I have Nokia Email also installed, but the display is in text mode only.
Can anyone help?

In fact, I am connecting to gmaill using MfE and Lotus Domino Server using Lotus Traveler.

Why is my HTML email showing up wrong in different email account?

I've seen this before and I think it has to do with CSS (which I realize isn't supposed to be in emails), but I'm super new to this and have scoured the internet to find out exactly what I'm doing wrong and how to fix it. It shows up properly in my Yahoo acccount, but not in my Gmail accounts (which initially threw it in Spam, if that has anything to do with it). I only know the very basics of HTML and CSS, but still have get this work done and I'm assuming someone will be able to view the code and see what my issue is pretty quick - I hope! It previews in browsers just fine, it's only when I'm click "Forward to a Friend" to send it to myself to test.
See the HTML and screencaps of the difference in view below...
My HTML:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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" />
<title>Summer Reading List: Best of Smarting Off Blog</title>
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.border {
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          color: #977347;
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.text a {
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body {
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.text1 {
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          color: #171800;
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</style>
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document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
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      <p align="center"><span class="text">Summer reading list from LandOf.org. Having trouble viewing this email? <a href="http://www.landof.org/email/7-13.html" target="_blank" style="color:#6CA233">View it online.</a></span></p>
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                              <font style="color:#154051;font-family:Arial;font-size:8pt;font-weight:bold;line-height:10pt;"> THE LATEST FROM THE SMARTING OFF BLOG </font><br />
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                <td width="140" valign="top"><img src="http://www.landof.org/email/images/7-13-walkabledowntown2.jpg" width="140" height="105" alt="Downtown Mpls" /></td>
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How it's supposed to show up:
How it's showing up in Gmail (Incorrectly! All the copy should be within the white box.):
Screencap from DW:
So, is it CSS causing this? Are the Tables setup incorrectly? Something not Inline? Not enough info for you? Gmail HATES ME?!
I'm just not seeing it and need to put the question out there while I continue to search for an anwer. Please respond!
Thanks!

Many mail clients reject images, JavaScript and embedded CSS styles. For best results use plain text near the top to communicate your message and give a link to the actual web page on your server.
For mail clients that do have limited support for HTML, use uncomplicated tables and inline CSS rules (inside the body tag).
All that meta data description is a red flag to spam filters. You shouldn't be using meta description or keywords in e-mails.
The article below has some good tips & resources for reliable e-mail templates you could use:
http://alt-web.com/Articles/HTML-Emails.shtml
Nancy O.

How to view all pages of a multi-page HTML email in Mac Mail 5+ (Lion to Mavericks)?

In previous versions of Mac Mail (up to that included with Snow Leopard, Mail 4), it was possible to scroll through all pages of a multi-page HTML email, like that send from the Tivoli Storage Manager reporting system.
Since Lion, that has not been possible. The first page displays, but that's it.
As a possible complication, I'm accessing an Exchange server, not IMAP.
I have not been able to find a setting that might be related to this, nor have I found anyone who seems to be perturbed by this issue. Perhaps there's very few of us trying to read multi-page Tivoli reports on a Mac.
In any case, I would prefer not to switch to a different mail app, or sign on to the Outlook Web Service version of our email to see the full report.
Any thoughts?

I've been able to find someone willing to do some testing that I can't do without installing old versions of Reader on my computer. The surprising (to me) result is that the Submit button causes the problem. By simply removing the Submit button, Reader 10 is now able to print page 1. The Submit button was set up to do a "mailto". I don't know whether other destinations also cause the problem of the page not printing with old versions of Reader.

MS SharePoint 2010 Designer Workflow Email - Enhanced Rich Text Field look-up values on HTML email have large spaces

MS InfoPath 2010 form with RTF (Rich Text Fields)
MS SharePoint 2010 Custom Library
MS SharePoint 2010 Designer Workflow Send Email
http://office.microsoft.com/en-us/sharepoint-designer-help/send-e-mail-in-a-workflow-HA010239042.aspx
https://www.nothingbutsharepoint.com/sites/eusp/pages/creating-html-emails-with-spd-workflows.aspx
Hi all of the above work, our question is how to control the RTF (Rich Text Field) look up values to the InfoPath 2010 form in the HTML email?
How to FORMAT the RTF look up value? in the HTML email
EXAMPLE
we have a InfoPath 2010 form published in the SharePoint 2010 custom list library there are 5 RTF fields (Notes1, Notes2, Notes3, Notes4, Notes5) there are other plain text fields, date fields, and other field types in the form
We use a HTML table to make the email look like the InfoPath form, so when the users fill out the form and they get the email notification everything looks the same.
Our problem is the EXTRA LINE SPACE in the RTF look up values
We want to remove any leading spaces, and line spaces between HTML table cells
Our Workflow has the HTML in a Workflow variable, as you know it does not support remote CSS it has to be in-line style for any formatting we want all cells to have
valign="top" the email should align at the top of the cell, all field types do except the RTF look up values they make the email look bad and they contain a lot of white space.
Please test this in your enviroment
<table>
<tr><td>Title:</td><td>[%Current Item:Title%]</td><td>[%Current Item:Notes1%]</td></tr>
<tr><td>Created by:</td><td>[%Current Item:CreatedBy%]</td><td>[%Current Item:Notes2%]</td></tr>
<tr><td>Date Created:</td><td>[%Current Item:Created%]</td><td>[%Current Item:Notes3%]</td></tr>
<tr><td>Modified by:</td><td>[%Current Item:ModifiedBy%]</td><td>[%Current Item:Notes4%]</td></tr>
<tr><td>Date Modified:</td><td>[%Current Item:Modified%]</td><td>[%Current Item:Notes5%]</td></tr>
</table>
I could not update the question below to the proper forum section. that is why i am asking again.
http://social.technet.microsoft.com/Forums/en-US/a7918bfb-9166-4bdb-828c-132a0c7611e3/ms-sharepoint-2010-designer-workflow-emails-huge-lines-paces-in-rich-text-fields-values-from-ms?forum=sharepointcustomization
-Isaack

Hi IssackB,
perhaps you may try this article:
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/f8fa2a11-9f74-4dd2-b277-21ce872fdcb2/can-we-add-rich-text-editor-to-the-sharepoint-designer-2010-workflow?forum=sharepointcustomizationprevious
there are some notes that perhaps you may check:
Use the same font for all the controls to ensure consistent spacing between rows.
Choose Size from the Format menu, and then choose To Fit from the menu that appears. This adjusts the size of each control, depending on the font set for the data that appears
in the control.
NOTE: The Print Preview and Output To commands use different algorithms for calculating text width; therefore, the text may occupy more or less
space in the RTF file.
Reduce the amount of blank space above and below the report controls. Any vertical
space between the controls is converted to whole lines
in the RTF file. For example, a
space of .02 inches can increase to .1667 inches in the
RTF file.
Make sure controls on the same output row are not too close to each other or overlapping. This can cause the Output To command to omit the controls or to align the columns incorrectly
in the RTF file.
Use the Align command from the Format menu to ensure that a row of controls is aligned properly on the report. If a row of controls is not aligned properly, the Output To command may place the controls
in different rows, causing extra blank
spacein the RTF file.
and please have a check there are updates for exchange 2013 and will be available with the upcoming release of CU4 for Exchange 2013, that stated the format rtf was saved instead HTML. http://support.microsoft.com/kb/2862739/en-us
Regards,
Aries
Microsoft Online Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

HTML email working except for jpg

I have an 8320 (T-Mobile) and I recently upgraded to OS 4.5. My HTML email is now working with the exception of jpg. I am seeing all the fonts, colors, & even bmp images. However, the jpg images will not load. When I select "get image" or "get images" from the menu, I see the data arrows move for a few seconds but the images never load. Any ideas?

HAH. Fixed it myself. This is what you can do.
Settings > Accounts and services > Add account > (503 Service unavailable) > (instead of freaking out, choose OTHER ACCOUNT or Microsoft Exchange) > Enter account info. ex [email protected] and password then accept push settings. BOOOM, it works. You dont have to deal with crappy k9 email
MAKE SURE YOU UPDATED YOUR PHONE TO JELLYBEAN FIRST

HTML email is saved, the PR_RTF_COMPRESSED property does not contain embedded HTML

Hi
When HTML email is saved, the PR_RTF_COMPRESSED property does not contain embedded HTML.
This causes that Outlook does not open saved message as HTML message.
When MAPI profile is configured with CACHE mode ON, the PR_RTF_PROPERTY contains embedded HTML
and Outlook opens saved email correctly as HTML.
Do you have any idea what can cause such behavior or how to configure MAPI profile to save embedded HTML into PR_RTF_COMPRESSED when CACHE mode is OFF? If you need more information let me know.
Environment description:
Server: Exchange 2013
Client: Outlook 2013
MAPI profile configured with CACHE mode OFF
Thanks you very much for any advice.

This is bug in Exchange 2013 see
http://support.microsoft.com/kb/2862739/EN-US and also
http://social.technet.microsoft.com/Forums/en-US/58f00a26-e20b-4e1c-9790-9969ab423b2f/move-message-with-attachment-from-one-mailbox-to-another-problem
Currently there is no fix for this and the only workaround is to use Cache Mode. This only affects Exchange 2013 and Office365 (which is on 2013)
Cheers
Glen

Running iphone exchange without SSL cert.

I have multiple exchange servers (for different companies)
for which I am trying to setup users Iphones,
the only one I have gotten to work is the company that has a
purchased certificate, one of the companies that has a self signed cert
seemed to accept it but never downloads the folders or mail, later
it starts requesting the user name and password which it does not accept.
I have other exchange servers that do have OWA enabled and working but do
not have a cert. I have tried SSL on and off with these, no diffrence.
what am I missing can iphone exchange work at all WITHOUT a cert?
sorry for the long post,
I've been working on this for almost 5 hrs now...:-(
thanks,
Jonathan

You probably CAN do this, but the question is WHY?
It might seem like a pain to obtain and install and configure the certificate, but if users besides the iPhone folks access OWA, then web browsers will probably throw up a lot of errors and warnings that are irritating to users and look unprofessional. If you are consulting or managing the servers for these companies I suggest explaining that in today's insecure environment, encrypted, authenticated email access is the only way to do this--and that getting the certificate is necessary. Godaddy.com probably sells them for around 30$/year for 3 years or so?
To your specific problem, can users access OWA on the server from their browser, but not the phone? There a a lot of problems that could happen--the company firewall may not be forwarding the traffic correctly or allowing http to the server, Exchange may not have non-ssl traffic allowed to the mobile website, etc.

IPhone/Exchange HTML Email - Bloating

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