IPhone Exchange Sync Question

I had a corporate OTA MS-Exchange email account that syncs all emails, contacts and calendar events with my iPhone. I recently changed companies.  The old company shut off my exchange account access and 99% of the contacts, most of them personal instead of business, are now no longer viewable on the iPhone.  How can I view them again to either manually capture the data or send them to my new exchange sync account?
Update:  I read thru some discussions on this dating back to 2009. Those blogs suggested that the contact info was only actually ever present on the exchange server and never on the iPhone itself and, as a result, when I deleted the exchange service of the old company on my phone, all of the contacts were removed and lost forever.  I don't agree with "lost forever".  If all of this contact info was only ever on the exchange server and never on the phone, then why could I see them when I was out of coverage (i.e. on a plane, camping in the moutains, etc.).  Clearly the data is on the phone as well as on the exchange server.  I beleive that by deleting the "service" on the phone, I have merely removed the pointer to the info that was stored on the phone under that exchange service.
New question:  how do I get this data back from the phone?  How do I look at the actual file structure on the phone to try to find, open and copy the data in the contacts from the phone?

It was "on the phone" as you surmise, but it was not part of any backup that is made by iTunes. Data in exchange accounts, including contacts, are 'owned' by the exchange server.
The only possible way to get the contacts would be for an it person to go into your exchange account (which probably no longer exist), export or print out the contact information, and send it to you.
Sorry. There is no magic that will get the data back.
Don't store personal information of any kind on company computers. Thus Endeth the lesson for today.

Similar Messages

  • Iphone exchange sync contacts

    When I try to sync my Contacts then my Iphone fineshes (circle don't rotate in status bar) at 118 or 243 contacts without an error.
    In my Outlook (Exchange account) I have 388 contacts and 93 proposed contacts so 481 all exchange contacts.
    Is there a limit for exchange sync contacts?
    I tested it with an Itunes (10.2.2) connection and gprs connection the same result...
    Any idea?
    E-mail sync is ok.
    regards
    smith

    I read that Google Contacts exchange does not support this second mobile field, I will have to use a fax mobile, or something like that.
    Cheers

  • Calender on iPhone 4 sync question

    I have a number of entries stored on the Calender app that comes on the iPhone. I was wondering, are the various calender entries backed up by iTunes everytime I sync the iPhone. If they are where on the PC are they stored (its just I like to backup important stuff like this, iTunes library etc, in case something goes wrong so that I then have a backup to fall back on).
    If the various calender entries I have are not backed up has part of the sync in iTunes. Is it possible to have these backed up by some other method.
    Thanks in advance

    two things in response to syncing your iPhone:
    The first and to answer your question... when you go to sync (can't recall the exact verbiage), but you'll be asked if you want to back up your iPhone at some point prior to your sych... may be one of the radio dial circles in the box where your asked about encrypting your backups(?)... regardless, when you sync a backup of your iPhone occurs, prior to your sync, or visa versa. Should you ever need to do a Restore on your phone, a drop down window is available to you to select which backup you want to use... you make your selection based on the dates shown and go for it. (use caution if you fear having some form of bug on your iPhone since the backup will only bring the bug back over to you. In that case you should do a restore to a New Phone status.
    Next, should you be syncing to a Mac computer... i've found that even tho I have requested (chk'd) a Calendar sync, it doesn't always sync the iPhone and iCal calendars... whereas I have to open iCal on my MacBook Pro, then go only to the Info Tab in iTunes and select Sync for Calendars, etc. Then hit the "Sync" key. IT was like that for the past few iP3G updates the past 2-yrs and not unique to iP4 which I have

  • IPhone calendar sync question

    What do I change so that when I sync, events entered on my iphone 3GS calendar sync to my computer calendar? Events entered on my computer sync to my phone, but NOT vice versa. I have "sync all calendars" checked off in itunes info screen.

    Doing both does nothing but duplicate the calendars and calendar events on your iPhone. When doing both, each is synced and stored separately and differently on the iPhone. The calendars and calendar events synced direct with iCal via the iTunes sync process are stored separately and not synced over the air with your iPhone and vice-versa.

  • IPhone Exchange Syncing without Enterprise Data

    I just got my iPhone 3G yesterday and I have not yet activated the enterprise data plan on my ATT account, however I can still setup my phone to use exchange and it is working great. Is anyone else experiecing this?

    The type of data plan you have does not affect the use of exchange .

  • Change iPhone Exchange Sync 'User Agent' and 'Type'

    Hi. Curious to understand how I might go about changing the 'USER AGENT' and 'TYPE' fields that the iPhone uses to identify itself to an exchange server.
    Currently my iPhone identities itself to an Exchange server as 'Apple-iPhone/xxx.xxx' and 'iPhone'.
    Looking to change these two fields to something different. Is this possible? Can anyone point me towards some productive reading? Not afraid to get my hands dirty in API/SDK.
    Message was edited by: desync

    bump. no ideas? any third party apps?

  • Iphone photo syncing question

    I'm trying to sync my photos from my iphone4 to my pc.  It syncs everything but the photos.  It shows it's syncing the photos, but then shows "0" photos.  I cannot find them in any folder on my computer.  Any ideas?

    I am experiencing this problem too. My Laptop got stolen in a burglary. I now have another Laptop running XP and I have downloaded iTunes. I am now trying to sync my iPhone 4 running IOS 4.3.5 (SL1) and I will then upgrade to the latest IOS version.
    I have run the sync which appears to have worked but when I go to the chosen folder on my PC there is a file called iPhone Photo Cache with nothing in it.
    Has anyone experienced this? I am now concerned the iPhone has not synchronised and I will loose my data if I upgrade to IOS 5.
    Can anyone help?

  • IPhone 2.0 software/Exchange contacts question

    I have my contacts on Exchange (2003) arranged as "active" contacts and "non-active" contacts. The reason I did this is because I wanted a manageable number of contacts on my iPhone (and in my BMW's bluetooth register). With the iPhone 1.0 software, when using IMAP/Exchange sync, the phone's contacts only synced the "active" contacts.
    Now that I have the 2.0 sofware and have enabled Exchange syncing (which works great), the contact app on the phone syncs both active and not-active contacts, which brings me back to the original problem of too many contacts on the phone and in the car.
    So my question is, can I get the iPhone to only sync my "active" contacts list?

    Lots of us have these problems. You just have to grin and bear it until Apple gives us a FW fix. Which hopefully won't be too long.

  • Google iPhone Sync  Microsoft Exchange - Sync only works in One Direction

    I have setup my iPhone to sync with Google calendar using Microsoft Exchange, which supposes to work bidirectionally.
    I found that it only works in one direction such that anything in my Google calendar (includes all the subscribed calendars in Google) got sync to my iPhone. After I add a new event in my Google calendar, it is pushed to my iPhone.
    On the other hand, any new event I add to my iPhone calendar is not updated and shown in my Google calendar. This means the sync works only in one direction:
    Google Calendar Event --- sync ---> iPhone (works perfectly and the event is pushed almost pushed instantly)
    iPhone Calendar Event. --- sync ---> Google Calendar << FAILED >> (Event entered to my iPhone never shows in the Google Calendar)
    Sync works unidirectionally but not bidirectionally
    Anyone has encounter this problem and is there any solution?
    Message was edited by: Stanley Wong
    Message was edited by: Stanley Wong

    I don't think the solutions here are for the question that's posed.
    I have an Exchange account set up on my iPhone 4. I want my Exchange calendar to sync with my Google calendar. I set up Google Sync, and I can see both calendars. However, there doesn't seem to be a way to get the two calendars to sync with each other. i.e., if I create an event on my iPhone, it doesn't push to both calendars. I have to pick one or the other.
    The solution Stanley Wong suggested only sets Google as your default calendar; it doesn't actually sync the calendar events between the Exchange and the Google calendars. Unless I missed something?
    Is there a solution for actually syncing the two calendars with each other? It seems like we should be able to create an event on the iPhone and have it sync to both phones without having to have Outlook open on a PC and using Google Calendar Sync to do that.

  • Exchange 2010 and iphone calendar sync issues

    Hey,
    I know this question has been asked plenty of times before and just need a straight resolution. We have just migrated our environment to Exchange 2010 and the major issue is that when an event is created in Outlook 2011 it is not always showing up on their iphone and also vis versa. Is their a resolution to this problem so I can implement it in an emergency change. Thank you for all your help!

    Here let me explain the scenario again any user who logs in to exchange from outlook working fine password not expired and he has iphone active sync working no issues , now while all devices are working when he starts his ipad after a week or so when he
    opens his email on ipad it prompts the password on ipad and same time on iPhone , he does not want to enter the password and wants a technical justification , I told the user something to do with Exchange 2010 sp2 and ios 7 ,but that is invalid justification
    . if you have any other valid justification please let me know. or a solution to this issue. user wants to login without any password prompt while the password is saved in device and not expired , is there any feature in Exchange 2010 sp2 that would recognize
    how many days device has not logged it and would force to enter the password.

  • HT1267 i've got about 2500 songs on my iphone, i have replaced my computer & lost my library-question is why can't i drag/drop new downloaded music to my iphone without 'syncing' & losing my 2500 songs from the iphone?

    I've got about 2500 songs on my iphone, i have recently replaced my computer because the old one crashed, so i lost all the songs in the itunes library. My question is, it seems that now i am unable to drag/drop new downloaded songs without syncing my iphone & losing my 2500 songs from the phone?

    You cannot. Iphone will sync/manually manage music with one and only one computer at a time.  Syncing/manually managing with another will erase the current content from the iphone.
    It has always been very basic to always maintain a backup copy of your computer.  Use your backup copy to put everything back.

  • IOS 4.1 on iPhone 3G has broken corporate exchange sync (works on iPhone 4)

    At work we use iPhone Configuration Utility to setup corporate exchange activesync account for VIP and IT users. Our configuration uses certificate.
    The last iOS update (4.1) has broken the sync for iPhones 3G.
    It still work with iPhone 4 (sorry we don't have 3GS for testing !) and it worked on iOS 4.02 on the 3G.
    On the 3G iOS 4.1 Mail sync the folders of the mailbox but not the messages nor calendar and contacts.
    We've tried recreating the certificate but nothing changes.
    Google exchange sync still works fine.
    Nothing has changed on the Exchange side (HTC phones are syncing well)
    Does anybody has the same problem ? and howto fix it ?
    The following log was captured on the iPhone Configuration Utility on a 3G iPhone :
    Fri Sep 17 11:01:37 iPhone MobileMail\[74] <Warning>: EAS|ASFolderItemsSyncTask failed with status: 1
    Fri Sep 17 11:01:37 iPhone MobileMail[74] <Warning>: error syncing folder: Error Domain=MFMessageErrorDomain Code=1042 "The operation couldn’t be completed. (MFMessageErrorDomain error 1042.)"
    Fri Sep 17 11:01:37 iPhone MobileMail\[74] <Warning>: EAS|server returned null sync key for sync of folderID 1. Will erase local messages, perform full sync.
    Fri Sep 17 11:01:37 iPhone MobileMail\[74] <Warning>: EAS|mail db had no sync anchor for folderID 1. Will erase local messages, perform full sync.
    Fri Sep 17 11:01:37 iPhone securityd\[360] <Error>: CFReadStream domain: 12 error: 8
    Fri Sep 17 11:01:38 iPhone MobileMail\[74] <Warning>: EAS|No parse rule from object <ASFolderItemsSyncResponse: Collection: (null)> for codePage 0x0 token 0x11 (CPT = 17), parseRules have keys (
    14,
    28
    )

    Same problem here. While syncing Exchange e-mail & Contacts whether over wi-fi or 3G or Edge net, phone is basically unusable until the sync completes. I have phone set to sync e-mail every 15 minutes to save battery, but it seems that e-mail and contacts sync if you open them. So, if you open contacts to look up a phone number, scrolling becomes unresponsive, as does "selecting" a name or number, presumably until sync is complete (there are about 2,000 contacts in my directory). Seems to have started with 4.1. Likewise, the phone keypad is unresponsive until sync completes. Hit a number and nothing appears to happen, so I hit it again (only to have the number repeated several times in the display 10 or 15 seconds later once sync completes). Agree it's an apparent background priority issue. A pain in the neck.
    My co-workers told me they thought quickest solution was to chuck it and get a Droid. I'm not quite to that point. Anybody know of a fix yet?

  • Exchange sync causing iPhone to crash?

    I've been using the 2.0 software since release date and it's been geat. I've had a random downloaded app or two crash, but that's about it. No problems with the main iPhone OS.
    Just recently I pulled my iPhone (first gen) out of pocket only to see it stuck at a white apple icon on a black screen. Uh oh. Tried hard resetting it, and ended up getting the connect to iTunes message. Brought it back to my desk, and it told me it was in recovery mode.
    I recovered and didn't do a restore from backup. I re-entered in my exchange information which went through fine, then tried to open my contacts, and BLAMMO, back to the apple icon again. I've since restored 7 more times or so, sometimes fresh, sometimes restoring from a backup, and every time it connects to exchange, my iPhone will reset again. It doesn't appear to be contact specific, mail specific, or any single function whatsoever. If I don't input my password, everything is fine. All functions on the iPhone work flawlessly. Then I'll get daring again, go into exchange, enter my password, and back to the logo it goes. Even tried disabling contacts, calendar, and mail sync prior to entering my exchange password and ran into the same problem.
    Has anyone else seen this or something similar? I've dropped my iphone a few times but nothing that would make me flinch for it's safety, and all a long while ago. The screen is actually cracked because I knocked it off of an armrest onto stone tile and it fell just the right way ... but it's been like that for the better part of a year so I highly doubt that's the problem.
    I brought the iPhone into an apple store and had a genius look at it. He couldn't tell me what was going on but since the iPhone is out of warranty, simply sending it in for troubleshooting on a hardware level would cost me, so I opted to hold out. Since this is a new software revision, he suggested waiting for the next update and seeing what happens. He didn't have an old iPhone I could test on so he let me try entering the information into a 3g phone and it didn't crash it so I don't think it's something incredibly special with what exchange is pushing to the phone, either that or the 3g isn't prone to the problem.
    What I know:
    Everything exchange worked fine for a week or two before this started happening.
    I didn't make any configuration changes or do anything that might deserve note that could cause something like this.
    It didn't happen on an iPhone 3g. Haven't tested on another first gen iPhone yet.
    It happens every time i re-enable exchange and input my password. Even with contacts, calendar, and mail push all disabled and not opening any of the apps.
    I have gmail configured on the phone which works fine.
    There is absolutely no other problem with the phone or any of the software on it. It has been rock solid since the day I bought it ... prior to this issue I could count the number of times it's locked up on me (and simply required a reset, not a restore!) on one hand.
    I don't know what to do. I live off of exchange now. I need my fix! Has anyone else encountered anything like this? I can wait for a software update and hope it fixes my problem but honestly, getting exchange working for me is so important that if this is somehow a problem unique to my phone it'll be worth shelling out $200 for a 3g. I'd like to avoid it though since I'm quite happy with my old iPhone and don't really need the new features which is why I haven't already shelled out for it!

    I don't have very many contacts, and yes, I'm also seeing this problem even if I have contacts and calendar disabled.
    This started happening the same day our IT team had a discussion regarding iPhone support and it was determined they did not want to support it ... from the gossip I could gather from the local IT head here there was an offhand comment of "yeah we can prevent that" but they certainly didn't prevent all exchange sync because other phones, both supported and unsupported continue to work.
    I know there's a remote wipe feature for the iPhone through exchange, but don't know much else past that. Is it possible to have an automatic remote wipe upon first connection to exchange? I found this video:
    http://video.aol.com/video-detail/iphone-20-remote-wipe-feature-in-exchange/5735 75531
    I get the same screen the moment I connect to exchange. The only reason why I'm not sure if this really the cause is because I tested on a 3g phone and it worked fine, and I have no reason to believe the 3g is somehow impervious to remote wipe via some software glitch otherwise I think there would be a whole big blowup about it.
    I'm going to have a hard time digging up further information from our internal support team ... I'm on hosting which reports to the same CIO and I don't want to get ratted out as doing unsupported stuff! I'm still digging though for more answers.
    Are all of you impacted users connecting to WORK? Have any of your workplaces issued formal anti-iphone policies or at least confirmed they ARE or ARE NOT performing a remote wipe?

  • Hidden Contact Subfolders are visible on iPhone after sync with Exchange Server 2007

    Hello,
    We have encountered an issue where synchronizing the iPhone with Contacts from an Exchange Server 2007 mailbox, causes hidden contact subfolders (from Outlook) to be visible and appear in the Groups list in the Contacts App on the iPhone.  This does not occur with Exchange Server 2010 mailboxes.
    We have a 3rd party application that creates hidden subfolders in the default Contacts folder on Exchange Server 2007 mailboxes.  The hidden folders do not display in the Outlook client, Blackberry or on an Android phone.  We did see that they were showing up in Outlook Web Access until we applied this Microsoft Exchange Server 2007 Service Pack 3 Rollup 2 patch unto the Exchange server:
    http://support.microsoft.com/kb/2210042 - A sub contact folder is still visible after you set the "PR_ATTR_HIDDEN" attribute to "True" in an Exchange Server 2007 environment.
    After the patch was applied, the hidden contacts do not show up anywhere else.  However, when we synced the mailbox to an iPhone and synced existing contacts, all of the hidden folders appear in the Contact Groups list.  Is there a way to hide the hidden sub contact folders on the iPhone and prevent them from appearing in the Contact Group lists?
    Any help provided would be most appreciated.
    Thanks and Best Regards

    Hi SBuchan,
    I have an open case with Microsoft about it.  It is an issue with ActiveSync in Exchange 2007 that sends the hidden objects.  Microsoft tried to resolve this in Exchange 2010 by sending a delete message after sending the hidden objects to remove them from the device.  Am awaiting to see if they will approve a design change to Exchange 2007 ActiveSync to prevent the synching of hidden objects.

  • New iPhone 5 syncs contacts to Microsoft Exchange over the air?

    Just got a new iPhone 5. It's not syncing my contacts. I've tried everything I can find here. However, there's this one little difference. In iTunes, I'm being told that my contacts are being synced with Microsoft Exchange over the air. ***? I don't have Microsoft anything on my comptuer!
    This is a new iPhone 5. I've imported all my contacts from my previous phone which has never been synced with anything. (Syncing didn't exist when I bought the phone.) I've switched all of the contanct information on, and ... nothing. I've tried syncing via iTunes. I've tried sycning via iCloud.
    Any new additions I make will sync via icloud (or iTunes), but none of the old contact information will sync to my comptuer. I know it has something to do with the "syncing with Micorsoft Exchange" message, but I have no idea how or why it defaulted to that setting. How do I change it? How do I get my contacts to sync from my phone to my computer?
    Thanks.

    randers4,
    Thank you for your reply. Strangely, the offending email account was the account set up at the store (not Apple store) for an iTunes account. I have no idea why they would have turned on the exchange sync in the fisrt place.
    I now know how to turn off the exchange sync. However, I'm not given the option of keeping the contacts on my iPhone if I switch it off. It will delete all of my contacts. Is there a way to avoid this? I'm sure I read something in the discussions here, can you point me back in the right direction? The same thing is going to happen wiith my emails. Unfortunately, I have dozens of emails already...
    Again, thanks for your help.

Maybe you are looking for