IPhone freezes when syncing.

When I attempt to sync my iPhone 3G it will get about 30% done before iTunes says that connection with the device has timed out. Which then freezes my phone and forces me to restore. Is this known, and is there a way to fix it?

Jeremy6201,
Which version of Mac OS X are you using?
Thank you,
Nathan C.

Similar Messages

IPhone freezes when sync is in 'backup' stage

I recently started getting freezes every time I sync. Its very predictable:
connect iPhone
sync begins
sync starts to 'backup'
iphone freezes
This happens regardless if its a automatic sync or if I turn that off and do it manually. The only way to sync is to bypass the backup step by changing sync settings and hitting apply.
Sometimes if I delete the backup and it has to make a fresh one it will work, but the last time I tried this it did not (first time it failed to work).
I called apple and they had no idea and said it needs service. I can't test it on a different Mac...maybe user account...so I'm not sure if its a software thing with my system.
FYI...I have restarted, reset, reinstalled re-everything. I have done all the usual steps. NO matter how much or how little data I sync, it freezes so turning off photos/music/etc does not work.
Any ideas?

I have the exact same problem. In a different thread I have found a partial solution; it will do an automatic sync without the "apply" trick but it will not make a back up:
http://discussions.apple.com/thread.jspa?messageID=6406167
"The only way around this is to disable backups. You can force this by
moving the backup agent from its location at
/System/Library/PrivateFrameworks/MobileDevice.framework/Resources/
AppleMobileDeviceHelper.app/Contents/Resources/AppleMobileBackup
You should then be able to sync with your iPhone again, but
unfortunately it won't get backed up."
Dannys1 wrote:
Remove the AppleMobileDevice app as instructed, copy it to another folder and trash the one in the app.
Plug in phone and click sync...it will say its taking a backup still (if it does i have no idea, but in my itunes it said it made one) i clicked a few options around and press sync again a few times.
Then i copied he AppleMobileDevice back in again, disconnected the phone and reconnected...and now it works properly! It backs up every time, ive tried unplugging and reconnecting and it works everytime. I even have automatic sync ticked and the backup works everytime.
It appears we just needed to remove this AppleMobileDevice, then whatever issues Itunes was having during backup no longer happen when you click sync..excellent! and no need to erase all from phone!"
But that didn't work for me.
Any help very welcome!
regards, Harm

IPhone freezes on sync during back up

My iPhone freezes when I sync. Before updating to 3.0 it would freeze when transferring purchases.
Specifically the dictionary.com app. I removed that app and it seemed to work. But after updating, I don't
even get to the transferring purchases. It starts to back up then freeezes. Don't want to lose all my purchases.
If I cancel the backup it seems to synch the mail, contacts, etc. Just fine. Thoughts? Thanks.

Do you have the latest version of iTunes?
http://support.apple.com/kb/HT2305

I share a macbook with my other half and we both use it for our iphones. When syncing using the new software I now have all of her and my contacts on my phone. I don't want her contacts! How do I get rid?

I share a macbook with my other half and we both use it for our iphones. When syncing using the new software I now have all of her and my contacts on my phone. I don't want her contacts! How do I get rid?

Hi,
You have 2 solutions:
1 - You can use 2 differents icloud account
2 - You use the same account but you don't sync yours contacts.
You configure that in Settings > icloud
You activate or desactivate what you want.
Have a nice day.

HT1414 I restored my iPhone and when sync is in progress I receivee the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions?

I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions on what to do?

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

I created an album on the iPhone but when sync'ed to the mac, the album disappears. Is there a way to share albums created in iphoto on the iphone with the iphoto on the mac?

I created an album on the iPhone but when sync'ed to the mac, the album disappears. Is there a way to share albums created in iphoto on the iphone with the iphoto on the mac?

Is there a way to share albums created in iphoto on the iphone with the iphoto on the mac?
No, there is not yet a way to do that. Albums created on the iPhone cannot be synced back to the mac.
You might try other ways to send photos back to the mac in a structured way, depending on your IOS version:
You could use Journals instead of albums. If you share a Journal, you can see it on your Mac. http://support.apple.com/kb/PH3152
Or create shared photo streams. iCloud: Using and troubleshooting Shared Photo Streams
Regards
Léonie

I recently got a replacement iPhone and when syncing it I found I lost all my downloaded music in my iPod, can I get it back?

I recently got a replacement iPhone and when syncing it I found I lost all my downloaded music in my iPod, can I get it back?

I lost all content on my ipod after connecting it to a new computer. I had brought my iTunes library over from the old computer and had the most recent iTunes installed, but iTunes didn't see the ipod. Long & short of it is I worked with Apple support, finally was able to restore the ipod and everything looked like it was syncing normally. When I ejected the ipod there was no content on it at all. After trying several times unsuccessfully to get it reloaded and another session with Apple support, they suggested the ipod was damaged. Since it was working fine up till that point I doubted that. I then thought it might be the iTunes library that was corrupt so I checked that. (It's fine.) So I found an ipod repair place (authorized Apple dealer) and when I called them they found that it appears to be an issue with iTunes software itself and pretty much said I have to wait for an update to fix the issue. So I did everything you're supposed to do & it messed up my ipod. Now iTunes doesn't recognize thje ipod again!

How come my Iphone freezes when I try to use Yahoo messenger video calling?

My Iphone freezes when I use video calling in Yahoo Messenger. I have to reset the phone.

Settings>Store...tap the ID shown...sign out...now sign back in with the ID you want to use.

Problems with iPhone freezing when trying to answer while on another call?

I am wondering if others are having the problem with your iPhone freezing when you are on a call and another calls comes in. I have had this problem repeatedly. If I try to answer a call while on another call, the other caller can not hear me. when I try and hang up the call...iPhone freezes and disconnects ALL calls.
I do not have a problem if I initiate BOTH calls for a conference call. I am hoping that Apple is aware of this issue and are working on a fix in the next update. Whenever that will be???
Oh well, if you are having this problem and know how to fix it...please let me know. Thanks

I have noticed that during or at the end of a conference call when one party hangs up all parties have always been disconnected. I can tell you that if this is the way it works normally, this is not the way is should work. This is a pain in the butt when it is necessary to call one of the parties back since that party is also trying to call you back. You both get a busy signal.
I do not have a problem answering a second call during a time when I am on a first call. It will place the first call on hold and I will only be talking to the second party. It should work that way. My iPhone works that way.
It should also allow you to add the second call to the first call through the 'merge' feature so that both the first and second calls can be joined together. My iPhone works that way.
My previous Treo worked great on these situations but I do have burps with the iPhone.
I think that the problem is with the iPhone and AT&T interface in these conditions.
I would provide your comments to Apple via:
http://www.apple.com/feedback/iphone.html.

ITunes freezes when syncing with iPhone, but works fine with iPod?

It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
Can anyone determine what the problem could be and how to fix it?

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

Itunes 11.1.4 freezes when syncing with iphone

Itunes 11.1.4 Periodically freezes when not syncing. always freezes when starting to sync Iphone or ipad. sometimes gets far enough to see Message: "ITunes was unable to load data class information from Sync Services. Reconnect or try again later" Trying again later does not help. This did not happen with previous version of Itunes (for years)

Hello Zach,
It sounds like you are getting this error message when connecting your phone after a recent update. I recommend the troubleshooting in the following article to help you get a resolution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with the first steps to test iTunes in Safe Mode, and if needed, there is additional troubleshooting therein.
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
All the very best,
Sterling

IPhone freezing when installing or uninstalling application during sync

hi,
I've been running to issues with iPhone freezing during install and uninstalling of Applications during iTunes sync. The installation or remove seems to complete after I force reboot iPhone, but sort of troublesome as I'm having to reboot iPhone for every app I try to install or remove. Also, when trying to install or remove application from iPhone's appstore, iPhone gets very unstable and the installation or remove of application never completes.
Is anyone running into this issue? Any workaround (maybe I need to use Mac instead of windows xp ... ?)

I think finally figured out the problem...
This was due to one of the application I had (purchased) installed called "Wisdom dictionary".
This has been taken off of iTunes already but apparently this application was causing other application to not install. The application is about 120 megs, and the company is currently investigating some memory issue related to expanding the installer. It appears to be Apple issue, they are in contact with Apple, but apparently there is no info from Apple when the issue would be addressed....
Anyway, without this application, my iPhone so far has been working pretty well.
It may be possible other large apps may have similar issues.... not sure.

IPhoto immediately freezes when synced with iPhone.

When I open iPhoto and sync my iPhone 4 to my Mac, the program freezes immediately. I have updated both phone, computer, and iPhoto to all the current versions. This problem has occured every single time I've tried to sync the two for the past 3 months. It does not crash, it just freezes, and I have to force quit the program.

Amol Gupte wrote:
Hi,
I have just switched from iPhone 4 to iPhone 4S. I have the same iTunes and Apple ID on both the iPhones (the other one is used by my wife) but I created different iCloud ID for both the iPhones. When I synced the new iPhone 4S with my laptop, I found that my calender events on my laptop dissappeared.
This never happened with iPhone 4. Can you please help to find out the reason?
Thanks
When you created a new Apple ID and logged the phones in you disconnected them from the account where your calendars etc are, use your original ID.

Itunes freezes when syncing iphone

I've just got a new pc laptop 64bit windows 7, have downloaded the latest 64bit itunes and have a brand new 32Gb 3GS iphone.
When I attempt to sync my iphone, itunes freezes and I have to close it using task manager. I have read on the internet other ppl have had this problem.. but so far haven't found a fix that works for me.
I've tried re-installing itunes and have restored factory settings on my iphone (frustratingly), but nothing seems to work.
Any help would be greatly appreciated.
Cheers.
Message was edited by: spdan1

SOLVED for me. I had the exact same problem and spent countless hours deleting apps, reinstalling Itunes etc on two windows based laptops and a new iMac. I was ready, after months of this, to go into an Apple store when I found a post on a website suggesting leaving the Iphone connected for hours. I connected my Iphone 3Gs, made sure nothing else was running and that the system wouldn't power down under my power saving settings. As usual Itunes froze (says "not responding" under "force quit" or ctrl-alt-del) but I walked away and the next morning - tada - Iphone was recognized and no problems since then. So give it a shot - I wish I had known it was that easy - all these months of rebooting and trying to find the solution online ! Lynn

Win7 freezes when sync ipad2

My win7 computer freezes when y sync my iPad2 with itunes.

I have the same problem. I cannot sync or apply any settings to my iPhone in iTunes after upgrading to iTunes 11. It just freezes/hangs. I also found that since the upgrade to iOS 6 that the sync is problematic.
The only fix I have seen on-line is to completly wipe the iPhone and do a restore. That is insane.

IPhone freezes when syncing.

Similar Messages

Maybe you are looking for