Iphone freezing/appearing dead

When pressing the lock button...or once it locks automatically, my iphone screen goes black and responds to NOTHING. The only way to see the screen again is to plug in the charger...but once the phone locks again, the whole process is repeated. This means I have no working phone (which is also needed for my work) and no ipod etc etc. I would really appreciate an answer since I can't even see how to remove the sim card to put it in an old, functional phone.
Thanks.

penders,
When the iPhone goes into sleep mode, the only way to wake it up is to push the Home button on the front, or the Sleep/Wake button on the top. If neither of those options are waking the phone, you may want to try some basic troubleshooting steps:
Try resetting your iPhone. To reset the iPhone, press and hold the Sleep/Wake button and the Home button at the same time until you see the Apple logo.
If that doesn't work, then try to reset all settings. To reset settings, Tap Settings > General > Reset > Reset All Settings. Note: This will reset all settings. No data or media will be deleted.
If that still doesn't work, you can try restoring the iPhone using iTunes. To restore, connect the iPhone to your computer. When it appears in the Source list, click on Restore in the Summary tab. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to back up your most recent settings.
Hope this helps,
Jennifer B.

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IPhone appears dead

My phone appears dead. There is no activity on the screen. Nothing happens when I hold down the power and home buttons. There is no response to being charged by my computer or outlet. I took the SIM card out and put it back in. Still no activity. Is there a way to get the phone working again? Any ideas?
Thanks.

Connect it to the wall charger for 30 minutes. Remove, then hold the HOME and SLEEP buttons for at least 10 seconds. An Apple logo should appear and the phone should reboot.
If it doesn't the battery may be bad, the cable may be bad, the charger may be bad, or the phone may be bad. So eliminate the ones you can; try a different cable and different charger. If it's still dead take it to an Apple store (make an appointment first) or toss it and get an iPhone 4.

IPhone freezes when sync is in 'backup' stage

I recently started getting freezes every time I sync. Its very predictable:
connect iPhone
sync begins
sync starts to 'backup'
iphone freezes
This happens regardless if its a automatic sync or if I turn that off and do it manually. The only way to sync is to bypass the backup step by changing sync settings and hitting apply.
Sometimes if I delete the backup and it has to make a fresh one it will work, but the last time I tried this it did not (first time it failed to work).
I called apple and they had no idea and said it needs service. I can't test it on a different Mac...maybe user account...so I'm not sure if its a software thing with my system.
FYI...I have restarted, reset, reinstalled re-everything. I have done all the usual steps. NO matter how much or how little data I sync, it freezes so turning off photos/music/etc does not work.
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I have the exact same problem. In a different thread I have found a partial solution; it will do an automatic sync without the "apply" trick but it will not make a back up:
http://discussions.apple.com/thread.jspa?messageID=6406167
"The only way around this is to disable backups. You can force this by
moving the backup agent from its location at
/System/Library/PrivateFrameworks/MobileDevice.framework/Resources/
AppleMobileDeviceHelper.app/Contents/Resources/AppleMobileBackup
You should then be able to sync with your iPhone again, but
unfortunately it won't get backed up."
Dannys1 wrote:
Remove the AppleMobileDevice app as instructed, copy it to another folder and trash the one in the app.
Plug in phone and click sync...it will say its taking a backup still (if it does i have no idea, but in my itunes it said it made one) i clicked a few options around and press sync again a few times.
Then i copied he AppleMobileDevice back in again, disconnected the phone and reconnected...and now it works properly! It backs up every time, ive tried unplugging and reconnecting and it works everytime. I even have automatic sync ticked and the backup works everytime.
It appears we just needed to remove this AppleMobileDevice, then whatever issues Itunes was having during backup no longer happen when you click sync..excellent! and no need to erase all from phone!"
But that didn't work for me.
Any help very welcome!
regards, Harm

My iphone 5 became dead during working. I have tried all the possibilities but with no success

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Are you sure that it has a charge? Try leaving it connected to it's wall charger for a while and then see if it will start up.
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hi,
I've been running to issues with iPhone freezing during install and uninstalling of Applications during iTunes sync. The installation or remove seems to complete after I force reboot iPhone, but sort of troublesome as I'm having to reboot iPhone for every app I try to install or remove. Also, when trying to install or remove application from iPhone's appstore, iPhone gets very unstable and the installation or remove of application never completes.
Is anyone running into this issue? Any workaround (maybe I need to use Mac instead of windows xp ... ?)

I think finally figured out the problem...
This was due to one of the application I had (purchased) installed called "Wisdom dictionary".
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Hello Mizzrebecc,
Congratulations on your new iPhone! Thank you for also providing the details of the issues you are experiencing with your iPhone.
I recommend following these steps for issues like this (you can skip 4 because it does not relate to the issue you are experiencing):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
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Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
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Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

Can anyone help me?My iphone 4 is dead.I tried the hard restart,no respond at all.

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Plug the phone in to the wall charger for 30 minutes. Then disconnect and hold HOME and SLEEP for 10-15 seconds or until an Apple logo or some other image appears. If nothing happens your phone is broken.

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Hm... Try this----> http://support.apple.com/kb/ht1808 or http://osxdaily.com/2010/12/04/ipad-dfu-mode/

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Unfortunately - I can not use my Old Apple ID at all - Apple/Itunes is not recognizing it at all. I thought about your last suggestion and the system is not accepting the old ID and password. I believe this is because the old id (email address) is associated to a service (Verizon) that I no long have. When I discontinued service with Verizon, their email address that I used as my Old apple ID become invalid.
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First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.
If this does not help, set it up as new device, explained here:
How to erase your iOS device and then set it up as a new device or restore it from backups
If still no luck, get it checked by visiting an Authorized Apple Service Provider or contact Apple Support to get it serviced:
iPhone - Contact Support - Apple Support

My iPhone 4 appears with no service every day, i have to restarted and a few hours later again the same problem, Any other solution please???

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From the message you are receiving, it sounds like you either, 1) haven't synced your iPhone with that computer before, 2) are using two different iTunes accounts, or 3) both. If you have purchased music or movies through your iPhone with a certain iTunes account and purchased books through iBooks on your MacBook through a different iTunes account then there is no having both on the phone.
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Iphone freezing/appearing dead

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