Iphone froze during restore

Hey, just got my Iphone 4 replaced today at the apple store, the home button was acting odd. Anyway, I plugged it in to restore from my backup, started the restore, and half way through it stopped and gave me an error message saying to restore the phone before updating it, so I hit the restore button. It stopped that with an error message too, and my phone disappeared from itunes. I unplugged it and plugged it back in, waiting for a couple minutes. It didn't show up so I unplugged it again, right as I did it finally showed up, but I had already disconnected it. The screen turned all white at first, then faded to all black. Now I have a black screen that is lit up, so it's on, but it won't respond to anything. Tried shutting off, plugging in, restoring, dfu mode... won't show up in itunes or respond to anything. Do I have to bring it back to the store and get another new one? I've literally had it for like 4 hours. Better off letting it die so it shuts off or charging it? Really frustrated right now, need my phone at work.

Hi ShanaB, could you tell me what version firmware came on the iphone? I'm having trouble also but don't want to lose the unlock. ty

Similar Messages

Computer froze during restore....

Computer froze during restore now ipad is not recognized on itunes. Ipad screen says connected but not on itunes list. Tried the troubleshoot steps with firewall disabling/reinstalling itunes. Windows PC.

Typically the next step would probably be to try recovery mode to restore the device again. This article explains how to to that.
iPad: Unable to update or restore.
From the article.....
Summary
You may encounter the following symptoms while updating or restoring your iPad:
iPad continually restarts but never displays the Home screen.
An update or restore did not complete and the iPad is no longer recognized in iTunes.

My iphone froze during software update. now my itunes does not recognize it, nor would it reset it. I only see pic of usb cable asking me to connect to itunes. i removed and reinstalled itunes already.

my iphone 4s froze during software update. I have removed and reinstalled itunes, but still will not recognize it nor reset it. In the screen I can only see a pic of the usb cable indicating me to conect with itunes. have done it several times but still does not solve my issue. I cannot use the device at all. any suggestions?

Unable to Update or Restore
http://support.apple.com/kb/HT1808

My iphone froze while restoring

i was doing the backou and restoring to my iphone 5s,and then suddenly it was like there was an error during restor, and the iphone froze on the connect to itunes screen.Although it is already connected,but my itunes didnt load the info and stuff.and i pressed the home and lock buttons for sooooooo longggggg.All what happened is that the apple logo appears then the same connect to itunes thing
Im sorry if this was a long story,but Im really frustrated and i need to use my phone on daily bases
thank you

Reset the iPhone. Press and hold the top and home buttons for 10+ seconds until it forcibly restarts. Then you should be able to either continue or Restore it using iTunes on your computer.

IPod Touch froze during restoration

I recently was given a first generation iPod Touch. About 2 days ago I paid for the iOS 3.1 download and started the process. It seems that everything worked fine on the computer, but my iPod froze during the process on the iPod screen with the apple and loading bar. Today, I tried to hook it back to iTunes to finish the process, and all it would do is sync with the screen still frozen. I tried today to restore it, and it got stuck on the same screen as it's been frozen on with the loading bar a little further than before.
Do you know what's wrong with it? What should I do?
Thanks so much!

I don't think this is an individual hardware problem as so many people have reported the same incident and plenty others probably don't know about the site. I am having this problem with itunes 8.1. While my ipod touch is recognized by it perfectly my 60gb ipod video is not recognized by it. I have tried all the recommended solutions in the support section and nothing helps. Apple needs to fix this problem ASAP.

IPhone crashes during restore

I have an iPhone 5s, bought 14 months ago (without Apple Care, so out of warranty).
Background Information:
Since I updated to iOS 8.1.1, my iPhone has been crashing infrequently, in: Blue screen, Apple logo, back to blue screen, Apple logo, etc. This would solve itself after an hour or two (sometimes more), and the phone would then be useable again.
However, even though it would take a long time sometimes, eventually the phone would crash again. I went to my local Apple Premium Reseller (iCentre Delft, the Netherlands), and they said I should restore the phone via iTunes. I did and it worked fine for approximately 5 days. But then, this morning, it crashed again. Same thing as before. But this time it DID NOT go back to usable, and I decided to try and hook it up to iTunes again. It wasn't recognized, however, and therefore I could not restore my phone. I called Apple Support, and they said I should put the phone into recovery (DFU) mode. I did, and it clearly shows the iTunes logo with the lightning cable. But now comes the problem:
The problem:
When I connect to iTunes, I get the normal messages requesting me to reset the phone (2). It starts just fine, but when the first white appears on the bar on the iPhone, it gets stuck (while the bar in iTunes keeps moving). 10 seconds later, and the blue screen pops up again, after which it heads back to the basic recovery mode screen. On iTunes I get error 9, which shows USB connection issues. However, I doubt that this is the case and suspect that it gives this error because it has nothing else to give.
Does anybody have any suggestions?

HEy dear,
for take your device to recovery mode you have to hold home and power then release the power and hold the home for 10 second. Then the iTunes will apear.
BUt for DFU mode you have to hold the home button until the itunes recognize your device and be availabe on your iTunes but there wont be any iTunes logo on your iPhone screen everything will be black on your iPhone. Try restoring your iPhone in DFU mode.

Iphone froze during iOS update

My iPhone 4s froze up the other day. I was installing the newest iOS update. It starts with the apple logo and then a progress bar starts to build underneath it not long after that starts it switches to a loading wheel that freezes up until it starts the process all over again. I tried both holding the power button and the soft reset which both just start this same process over again. I tried connecting to my MacBook but it says I need to verify on the phone that I want to connect to iTunes, which I can't do because I get nothing on the screen besides what I already described. Any suggestions? Thank You.

Hey jonesjm25,
Thanks for the question. It sounds like something may have been interrupted during the update process. To resolve your issue, let’s try restoring your iPhone in recovery mode:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

IPhone unplugged during Restore Process, PLEASE HELP Restore!

Hi guys,
I was Restoring my original iPhone through iTunes and during this process my brother unplugged
the iphone from iTunes.
Now, I've been trying to restore again but the iTunes has prompted a little window that says
"Waiting for iPhone". I left it plugged in all night with iTunes on my Mac but it's stuck on that same
message.
Can someone please help me with this issue?
Thanks so much,
Z

Try placing your iPhone in recovery mode.
Turn off your iPhone by holding the "Sleep/Wake" button for about five seconds and then sliding the red slider. If your iPhone is already off, there's no need to turn it on and then off again.
Once it's turned off, press and hold the "Home" button and plug the iPhone into your Mac.Keep holding the "Home" button until you see a dock cable pointing to the iTunes icon. iPhones running older software will display a yellow triangle and text which says "Please Connect to iTunes". You can now release the Home button.
Open iTunes (if it's not already open) and you will be told that "iTunes has detected an iPhone in recovery mode". Click "OK" and you will be taken to the iPhone pane. Click restore.

Frozen iPhone 5 during restore from iCloud

I backed up my 4s and began setup on my new iPhone 5s. It began the restore from the iCloud but a
Less than inch into the process it froze. It has been an hour with no movement. Should I wait? Shut it off and try again?

Press and hold BOTH the Sleep/Wake button & the Home button until you see the Apple logo on the screen.
if no result
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808

HT201210 iPhone freezing during restore.....

My iPhone 4 keeps freezing about 60% way through a restore, according to iTunes when the firmware is being updated. Any ideas how to fix? I have tried a different computer, disabling my security software etc. and still no luck :o( (Windows)

I was doing exactly what you suggested for hours prior to posting my question. I tried restoring, I tried restore/update over and over and it would always freeze between 25-75% through. I restarted my laptop 20 times, uninstalled and reinstalled itunes 4 times. Finally, today I was so frustrated that when I saw it freeze up one more time, I just pulled the power cord out of my laptop and walked away. An hour later I booted back up and set it to restore before I left the room and ....magic, it finally worked. Whether the unplug event had any real connection, I don't know.
If anyone does freeze during an update and has the "connect to itunes screen with the red itunes logo" stuck on their iphone screen, modular 747 is correct. Just keep trying the restore/update through itunes, but be prepared to do it non-stop for almost 72 hours like I did.

HT201269 Iphone disconnected during restore.

I just received a new iphone. I went to restore the phone using itunes. During this time my phone disconnected.
I reconnected it and now it is recognised as my phone in itunes and says 'your iphone is up to date' etc, yet my phone is still on the start up screen.
Im not sure whether to click 'restore' again in risk of loosing all my photos etc?

Yours will be a bit different because we can't force the phone to restart by holding both buttons.
You can try and put it into 'recovery mode' which is slightly different from 'DFU mode'
Try the following:
1) Let the battery run out
2) Plug the phone in (so it powers on), do not have the phone connected to a computer as this will try something else
3) As soon as the screen comes on press and hold the home button (make take 30 seconds)
4) Wait for it to pop up with a symbol showing to connect to iTunes
5) Try to restore in iTunes
-Dib.

IPhone froze during update and lost CD I purchased.

I plugged my iPhone 4 in after downloading a music CD on the iPhone. I was trying to transfer the CD to my iTunes library. When I plugged in my phone it said that there was an update available, 4.0.1 and asked if I wanted to update my phone. I clicked yes and when I came back a few minutes later the phone froze and had to be completely restored. However, the music CD was not transferred to my iTunes library prior to freezing and the CD is lost. Is there a way that I can get this music back into my iTunes library of back to my iPhone without having to pay for it again since it was a software issue with the phone?

Unfortunately, you may have to pay for the CD again. You should have had the option to backup your iPhone or been prompted to transfer purchases before the upgrade.
You can contact iTunes support and let them know what happened and see if they will authorize another download for your account.
~Lyssa

Brand new iPhone froze while restoring!

I am really frustrated. I JUST picked up my iPhone 3 hours ago and tried to sync it with my iTunes. It suggested that I update my software to 3.1 so I did, then iTunes froze and I had to restart my computer. Now my iPhone is stuck on the iTunes screen and keeps insisting that I restore the factory settings when I plug it in. This would be no problem except it wont allow it to restore! It is my only phone so I cant call to talk to anyone and ATT said I have to go to the Apply store, but I live an hour away and it doesnt open until 10am tomorrow. I tried to hold off/home at the same time, but it always goes to the same iTunes screen. It wont let me do anything and I cant figure out how to fix it.

disable your antivirus/antitrojan guards and firewalls and try again... give it time don't rush it (there are not very good indicators in itunes that it is doing something and it is rather slow on windows)...
if it still fails try a re-install of itunes...
official guide here:
http://www.apple.com/support/iphone/assistant/itunes/#section_1
be well

Froze during restore

On my way home from work today, I plugged my iPod mini into the car adaptor as usual and played my music. I turned to the radio for traffic, and when I switched it back, my iPod wasn't working. I've managed to go into disk mode, but it froze when charging. I tried restore, but it seems to have frozen midway through that. The apple logo is there (back light won't work) and the bar for restore is halfway through. The instructions said that it would show again in iTunes when it was done restoring. Instead, it's not doing anything. Should I try again? Turn my computer off and go to bed or what?

Hi ShanaB, could you tell me what version firmware came on the iphone? I'm having trouble also but don't want to lose the unlock. ty

IPhone crashes during restoring. What should I do?

I was busy restoring my iphone 3G but I had no idea that iTunes will demand that your sim-card that was in the iPhone at the first you bought it. And unfortunately I have lost this sim-card, so my phone is kind of dead right now.

iTunes is responsible for making sure your phone gets activated properly, and therefore needs the sim card. You can take the phone to AT&T and give them your account information. They will give you a brand new sim for the device. Then try to restore with the SIM in. Should work fine after this.

Iphone froze during restore

Similar Messages

Maybe you are looking for