Iphone frozen after trying to update

i have tried to update my iphone but it is now frozen on the apple screen, wont turn off either

Hi there torzlaver,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W. 

Similar Messages

  • TS1538 Iphone frozen after trying to update to 5.1.1

    Help!
    My friend is in pieces, she has tried to update to 5.1.1.  She wanted to sync beforehand to itunes but it told her to update to 5.1.1 so she did and now the phone is frozen.  It's telling her to restore her phone.  If I tell her to do a hard reset (home+sleep button) will she lose her data that's on her phone right now?

    1.  There is no such thing as a "hard" (or "soft") reset in iPhone terminology.  What you described is actually called just a reset, or phone reset.  See the User Guide, Appendix B
    2. Resetting as above doesn't delete any data, but probably won't help if the phone is telling her to restore.
    3. Restoring may lose data if she never backed up previous to updating.
    4. Worrying about losing data is pointless if the phone is nonfunctional and can't access it anyway.  It may already be gone or corrupted.
    5. We all know it's you, not your friend, with this problem...

  • HT201210 How do I turn iphone on after trying to update software through iTunes on a computer?

    How do I turn on iphone after trying to update software through itunes on computer?

    Normally when updating while connected to your computer running iTunes the iPhone will go through the complete update process and then restart. It will vibrate when it is finished restarting.

  • My iPhone 3gs has frozen after trying to update to 5.0.1 and will not turn on or off. Only showing the iTunes logo and the usb cable on the screen. What can I do to fix this?

    My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?

    Here are Apple Steps: http://support.apple.com/kb/HT1808

  • IPhone unusable after trying to update apps

    Hi there
    Last night I noticed my iPhone had a load of apps that needed updating - around 80 or so. I clicked on 'update all' to update them via our home WiFi.  This seemed to take a while and so I left it running/updating whilst I went to bed.  The phone had 100% charge when I went to bed, but when I got up it had dropped to zero and I had to put it in our docking station to get charge.
    Now the phone seems to just switch between a blank screen, the apple logo, the little rotating circle of dashes that you see when you switch the phone on/off, or the opening home screen when it says 'slide to unlock'. Trying to slide that does nothing. I can see that the phone has around 60% charge now, but it's still not playing ball and not allowing me access to it, instead just switching between these different things.
    Does this mean it's still updating the apps?  I'm not even sure if it's getting to the stage of picking up the home WiFi (it says 'Searching' on the top bar).
    I've tried holding down the home and on/off button, and I've tried connecting to my computer ("iTunes could not connect to this iPhone. An unknown error has occurred (0xE8000024).")... but have been unable to make progress.
    Any suggestions?
    Thanks
    Paul

    Hi Paul
    If you have an iCloud backup then you could try restoring your phone. Since you can't connect it in the normal way, you might have to place your phone into recovery mode.
    Switch your phone completely off (hold down the home and power buttons until the screen goes completely blank and release), hold down the home button on your phone, plug in your phone to the computer and keep holding the button. iTunes should inform you your iphone is in recovery mode and give you the option to restore.
    This will completely wipe your phone so if you don't have an icloud backup try connecting your phone to another computer first to see if it will allow you to back up.
    Good luck!

  • IPAd2  is frozen after trying to update ios8

    My Ipad2 wants me to plug into ITunes and the screen is frozen

    Hey Becky,
    If you are having an issue with updating the iOS version of your iPad, I would suggest that you troubleshoot using the steps in these articles -
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Resolve iOS update and restore errors in iTunes - Apple Support
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    you'll want to restore it using itunes and recovery mode
    http://support.apple.com/kb/ht1808

  • HT4236 my iphone 4 is in recovery mode after trying to update and sync to itunes, i was going to try to put the photos over from my phone but now it says i have to restore which will rease all data.. help?? precious phots of my baby!!!

    My iphone phone is in recovery mode after trying to update and sync in order to remove photos from it on to my macbook.  How can i restore without losing the photos?? please help i dont want to lose them!!

    Try holding the home and lock button at the same time and see if it'll restart. If you see the apple logo, let go and wait till it goes to the lock screen and your good(:

  • My iphone 5 is stuck in recovery mode after trying to update it and know it wont sync to my computer to fix it.... help

    my iphone 5 is stuck in recovery mode after trying to update it and know it wont sync to my computer to fix it.... help

    Hello richardayoub1,
    Thanks for using Apple Support Communities.
    If your iPhone is in recovery mode, you will need to restore it with iTunes. 
    Use iTunes to restore your iOS device to factory settings
    http://support.apple.com/kb/HT1414
    Take care,
    Alex H.

  • TS4431 Hi after trying to update my iPhone 5s while connected to iTunes on the Mac I got a notice saying it could not update the phone (error message: (-1)). Any idea what this error message means? Is it a space issue?

    Hi after trying to update my iPhone 5s while connected to iTunes on the Mac I got a notice saying it could not update the phone (error message: (-1)). Any idea what this error message means? Is it a space issue?

    Resolve iOS update and restore errors

  • Why is my iphone stuck on the connect to itunes after trying to update itand itunes is telling me it cannot reach the update server

    why is my iphone stuck on the connect to iTunes after trying to update it and iTunes is telling me it cannot reach the update server I have also tried the recovery instructions, iTunes wont even connect to the iTunes store and my internet connection is fine

    Come on now, someone must know how to fix this.

  • How can I unfreeze my iphone 5 after trying to download OS update?

    How can I unfreeze my iphone 5 after trying to download OS update?
    I've got the black screen with the white Apple and the horizontal download bar (little white dot at the left end).
    I pllugged it in, selected the OS update and after about an hour nothing happened so I diconnected it from the charger.
    The phone won't start, stop, shut down, or continue.
    Can anyone help, make a suggestion?
    Thanks in advance....:)
    Marshall

    modular747,
    Had same problem, got answer from supprot community and it worked.
    Hold down your power bar (on top) and your Home button (on face at bottom) for about 10 - 20 sec. and your phone will be restored - nothing lost or changed.  Worked like a charm for me 20 sec ago.
    Good luck

  • After trying to update to iOS 7, my iPhone 4 says connect to iTunes, which I've done 4 times. It keeps saying restore and upgrade but won't do it. Help!,,,,

    After trying to update to iOS 7, my iPhone 4 says connect to iTunes, which I've done 4 times. It keeps saying restore and upgrade but won't do it. Help!,,,,

    Hi there,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    -Griff W. 

  • Iphone 4 error -1 after trying to update, stuck in recovery mode

    Iphone 4 error -1 after trying to update, stuck in recovery mode, cant get out. tried dfu mode, plugged into computer wont restore

    From Apple Support Doc.
    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    Looks like a hardware failure. Appointment at the Genius bar for evaluation and possible replacement.

  • My iPhone 5 is stuck on the Apple logo after trying to update it

    My iPhone 5 is stuck on the Apple logo after trying to update it - brought brand new today

    have you tried holding down the home button and lock button at the same time for 60 sec?

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