IPhone / Genius Bar Query

I am going to get my sisters broken iPhone fixed to surprise her for Christmas. I have a Genius Bar appointment for Thursday. I'm just wondering, if the phone has to be replaced will they want me to set the replacement phone up with her details when I take it in or will they have an issue that it is not my phone? I know my sisters iTunes username but not her password. Can anyone shed any light on this? Thanks.

Thanks for that. The phone is out of warranty so I know I will have to pay for the repair/new phone and I'm fine with that. I believe it's the home button that is the issue. It won't work and she has to use the dot on the screen feature in settings to access functions. The screen is also slightly cracked. Do Apple fix these things while you wait or do they just give out replacement phones? Is it a flat fee to get everything fixed or do they charge for each individual problem?

Similar Messages

IPhone genius bar tool

So I went in today to the apple genius bar. Long story short it was because of battery life, and was apparantly caused by apps that weren't functioning properly. 3/5 of which were default apps. And that meant I had a corrupted 3.0 os. Well did a full restore as a new phone.
Battery life is the exact same. I'm wondering if the way the genius saw the problem is available to the public? Or if it is already on iTunes and I'm not seeing how to use it.
Also as a side question. Does battery need to be reconditioned after a full restore?

The public doesn't have access to the diagnostic software at the genius bar.
How often do you let the phone drain all the way down until you're prompted to plug the phone in and charge it?

Genius Bar query, UK Customers ?

Hi,
My wife's mute button is broken on her 3G and I want to go to an apple store to get it fixed, do we need to book an appointment at the genius bar, or just turn up at the store?
How do I book an appointment for the genius bar online as I can't find the option on the UK site. I can only find it on the US site but you can only book US stores
Cheers
Message was edited by: tobygunnee
Message was edited by: tobygunnee

tobygunnee wrote:
Hi,
My wife's mute button is broken on her 3G and I want to go to an apple store to get it fixed, do we need to book an appointment at the genius bar, or just turn up at the store?
How do I book an appointment for the genius bar online as I can't find the option on the UK site. I can only find it on the US site but you can only book US stores
Cheers
I'd make an appointment, when I went to a Genius Bar (Brighton) with an appointment I was glad I had booked as there we no other appoitments free for that day (mid-week).
You can book by going to the Apple website then selecting 'UK' from the countries list. From there follow the 'Help' . Genius Bar prompts.
Here's the link: http://www.apple.com/uk/retail/geniusbar/
Message was edited by: dankton12

IPhone Genius bar...

when i go online to reserve a time the earliest i can get is for tomorrow. if i go to the apple store today i can just sign in and be seen today correct?
i was doing so well with my 3G service. i would have it most of the day. occasionally it would go out in half hour spurts here and there. today i woke up and have full bars on 3G and my internet doesnt work. reset it 5 times (for a minute each) and that didnt help. took it to at&t and they said to bring it to apple so they can try my sim card in another iphone to see what the problem is. i hope i can walk in there today and get an appointment for today. Thanks.

thanks. yeah i have heard. lol. i actually had a problem with my sleep button. sinking into the phone. called iPhone support they are sending me a new one today. should have it tomorrow. Thanks for the reply though

I stumped a Genius Bar guy on two iPhone points

I recently went to the Soho Apple store and went over all my issues that I have with my iPhone. Most of them I have seen discussed over and over since the release (see my long list below). However here are two issues I have not seen discussed that are highly problematic. When I brought them up to a Genius Bar guy, he said I had found all the issues he knew of and didn't even know about these two:
First, from your contacts, if you click on an address to look it up in Maps, if that adress contains a Fl.#, Flr.# Fl # Fl. # Floor # or anything like that, Maps cannot find the address. If you delete the Floor number out of your contact, Maps locates the address without issue. Living in NYC, I have a lot of addresses with floor numbers, so this is really annoying.
Second, if you are on the phone, you cannot edit an existing contact, or create a new one. Why this is the case completely baffles me. Essentially, I have to write down someone's info if they give it to me over the phone and then add it after I've hung up.
I hope apple takes note of these two biggies and also...my long list of issues:
No copy and paste
USB recognition in iTunes is buggy, though better since updates
Cannot txt to mutliple addresses or forward txts
No picture texting
Freezes and crashes of all kinds, though better since updates
No search feature for address book; Spotlight please??
Email doesn't flip sideways like Safari
General volume is too low for phone, external speakers, ringer and alerts
Calender is not color coded for categories
No Flash
All that said, I love my iPhone. I just hope Apple goes the distance in raising it from a B+ to and A+ device.
Note: I recently went to Scotland for a week. I texted quite a bit, made a few phone calls here and there and had $24 in additional charges on my bill. Not too bad. Just be sure to keep airplane mode on whenever you can, don't use Safari or any web based widgets and you shouldn't ring up a big bill overseas.

if that adress contains a Fl.#, Flr.# Fl # Fl. # Floor # or anything like that, Maps cannot find the address.
Google Maps used to have the same problem with Suite, St, #, etc, didn't it? Those seem okay now.
For fun, I just tried your "Flr#" variations using Google Maps for Windows Mobile (which is almost the same as iPhone but without animated pushpins). That version also fails to find the address... unless it's spelled out explicitly as "Floor", which works.
So it appears to be a Google problem. We should try the direct Google web service to confirm.
PS. So I started thinking. Hey, Google has a big office in New York. They even work on Maps there:
http://www.google.com/support/jobs/bin/static.py?page=why-ny-ny.html
So don't they ever look up themselves? Wouldn't they figure out that "Flr" was a problem? Haha, no. Because their address is listed as:
76 Ninth Avenue
4th Floor
New York, NY 10011
With "Floor" spelled out. Which works

For the second time (I've been to the Genius Bar once already) my WiFi isn't working on my iPhone 4S. This is really infuriating and costly!!! I see others have the same issues. Can't Apple do anything about this? It's obviously a hardware problem!

For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?

sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store.

Can the Genius Bar cable to my iPhone 5S to enter my passcode on a broken, non-responsive touch screen? I need to back up the 5S before replacing it under AppleCare

Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.

Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!

About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in apple

no body?

My iphone was stolen and then returned months later after I already got a new iphone the old iphone is disabled I sold it on eBay and don't have a computer to enable it will Genius Bar fix my phone and at what cost

My iphone was returned to me and its disabled because I reported it stolen months ago. Will Genius Bar enable it so I can sell it on eBay seeing as I already got a new one?? I don't have a computer to connect to iTunes. Will they charge me?

Genius bar appointments are free. To remove the passcode on a disabled iPhone requires forcing the phone into recovery mode & restoring it, using iTunes on a computer. Whether the genius bart will do this for you is a good question. I suspect if you can prove the phone is yours, there shouldn't be any issues. Only one way to find out, & that's to make an appointment.
Good luck.

IPhone 6 Plus Camera - Smudged Photos - A visit to Genius Bar

I have been using iPhone 6 Plus for more than 2 months. All through the phone is great for reading and battery life. Now the major problem I have been facing is the still photos taken with little bit of zoom are also getting smudged. The results are so bad they are a downgrade from iPhone 5. It is disheartening to see such poor quality software or image processing on such a hyped Camera Hardware. Coming to the point of solution I have visited the Genius Bar at Hillsdale Shopping Center San Mateo on 01/14/15. Following are the lame diagnosis steps they have done,
They did general diagnostic test - It has failed for too many App crashes - Genius Bar Associate said it is common, please reboot the phone regularly. What a solution!!!
Coming to camera they don't have any scientific way of finding the issues. So no proper diagnostic process.
They Took some pictures of Apple store with Zoom and without zoom. And showed me there are no smudge marks. What a great way of diagnosis!!!
Then I have mentioned them that it needs to take closeup of people. So now they started taking pictures of me with zoom and without zoom. After this they saw the smudges.
I have told them to compare with iPhone5. They took pictures of me with iPhone 5 and found the quality is much better than iPhone 6 Plus. Their explanation is f-stop and depth is different. What an innovative excuse for better picture quality on older version phone. I am seeing great bluffing activity started now.
Now the final comparison. They said they will compare with exact another iPhone 6 Plus and see if there are any issue with my phone. I said OK. Now they took pictures of me with a new identical iPhone 6 plus with zoom and without zoom. Great rope act now...they saw the exact smudges on photos on using the identical iPhone 6 Plus. Their explanation on next step.
Since both the phones are producing smudges they derived the conclusion that my phone has no issue. And they said that the issue is resolved. My answer to them is "ISSUE IS NOT RESOLVED. IN FACT IT IS PROVED AND YOU BETTER ESCALATE IT AND SOLVE IT'
What a great experience at Genius Bar. If they have served beer or hard liquor instead of this BS I would have been a happy customer.

I never asked for any replacement....I wanted a solution for bad picture. If it is proved that all phones are producing same smudges they better think a common solution for all. Case is not closed, in fact it remains open as long as they doesn't answer it.
See the attached pictures how bad it is in low light...FYI...no editing done on these pictures.
No Zoom
Little Zoom
More Zoom..look how bad it gets...

My iPhone is now synched with a genius bar macbook!

Hi all,
I have an iPhone 4s 32Gb which until recently was synched with iTunes on my Macbook Pro, however I had an appointment at a Genius Bar due to no 3G after switching to EE, the guy very quickly sorted the issue out, due to an Onovo Profile, but since then it says it is synced with a Genius Bar iTunes!
What are my options please guys? I am on iOS 7 and was really going to upgrade to iOS8 due to screen size, battery performance etc.
Thanks in advance
Mark

Bump

Genius bar of little help...iphone: "cannot receive or make calls..."

went to the genius bar today because my iphone is apparently dead, and at&t won't touch it in terms of service.
get there and the guy says i have to make an appointment for tomorrow. and asks me for a number where i can be reached. again explain that the number at which i can be reached "cannot receive or make calls..."
anyone know how i can get this fixed now? and not have to pay for cell service that i can't even use?

Apple handles all iPhone repairs or exchanges under warranty. You can call AppleCare at (800) 694-7466 to handle everything over the phone, or make an appointment at an Apple store if there is one nearby.
If you can't make a call with your iPhone, it isn't a good idea to call technical support from the iPhone you are having a problem with anyway, and the same with a technical support problem with any cell phone since troubleshooting steps may involve doing something with the device that prevents being able to remain on the phone.
I don't have a landline at home so when I've needed to call technical support for any cell phone I've used in the past, I make the call from work, or from the landline of a family member, friend, neighbor, or pay phone.
Are you able to access the internet via the cellular network and receive or send SMS?
If so, this may be due to a problem with your SIM card. If there is an AT&T corporate store nearby, you can tell the store about the problem and request a new SIM card to see if this resolves it. The AT&T store can activate your iPhone with the new SIM card.

HT1414 I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?

I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?

If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock). Your only option is to take it to Apple or whoever provides iPhone service in your country.

HT4623 Is this the most up to date article on up dating the iPhone - it there anything about the problems relating to the up date to OS 6 - my G3 no longer works and Apple seems to have gone to ground. No Genius bar appointments available for a week!

Is this the most up to date article on up-dating the iPhone OS - is there anything about the problems relating to the up-date to OS 6 - my G3 no longer works and Apple seems to have gone to ground. No Genius bar appointments available for a week!

iOS 7 devices need iTunes 11.1 or newer to sync. Depending upon your computer and the OS it is running, you may not be able to upgrade to iTunes 11.1 based on the requirements for iTunes 11.1. What computer and OS are you running your iTunes on? From the iTunes download pages I see the requiorements are:
Macintosh System Requirements
Mac computer with an Intel Core processor
OS X version 10.6.8 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store

IPhone / Genius Bar Query

Similar Messages

Maybe you are looking for