IPhone glitch? IMAP email doesn't appear in inbox...

I'm trying to setup up an iPhone to receive email on mobile me, however I need it to send from another email address (a work email). I set the outgoing server to my work's server - no problem. However, when viewing the inbox for this account on the iPhone, the count on the number of emails increases when the email is received, but the email does not appear. The only way to make the email appear in the inbox is to click back out to the folder list for that account and then click inbox. Then the email is there.

I think this is my problem too - although Mobile Me works perfectly. My own email account doesn't go into the INBOX but goes into separate folders according to email address:
i.e.
on the iphone it looks like:
Inbox
Drafts
Sent
Trash
Apple Mail to do
clh@blah...
contact@blah...
Sent
etc..
which means that the iphone doesn't collect mail - I presume because it doesn't go intothe inbox - so I have to do it manually.
Any ideas? My web support people suggested changing the imap prefi from inbox to my actualy email address - but don't know where to do that! (Same problem when checking mail by imap on Mail on my Mac)
Thanks

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